All Systems Operational
Admin Portal - US Operational
90 days ago
100.0 % uptime
Today
Admin Portal - EU Operational
Admin Portal - APAC Operational
Intake-Conflicts-Terms/Flow - US Operational
90 days ago
100.0 % uptime
Today
Intake-Conflicts-Terms/Flow - US - Sandbox Operational
Intake-Conflicts-Terms/Flow - EU Operational
Intake-Conflicts-Terms/Flow - EU - Sandbox Operational
Intake-Conflicts-Terms/Flow - APAC Operational
Intake-Conflicts-Terms/Flow - APAC - Sandbox Operational
Experience - US Operational
90 days ago
100.0 % uptime
Today
Experience - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK Operational
90 days ago
100.0 % uptime
Today
Time Cloud - EU - Sandbox Operational
90 days ago
99.99 % uptime
Today
Rekoop - UK Operational
90 days ago
100.0 % uptime
Today
Rekoop UK - Sandbox Operational
Time Cloud - APAC Operational
90 days ago
100.0 % uptime
Today
Time Cloud - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK - Sandbox Operational
Pricing - APAC Operational
Pricing - EU Operational
Pricing - US Operational
90 days ago
100.0 % uptime
Today
DealCloud - US Operational
DealCloud - EU Operational
Time - EU Operational
90 days ago
100.0 % uptime
Today
Time - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Time - US - Sandbox Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Rekoop HF30 to PROD May 23, 13:00-14:00 PDT
Release the new Rekoop HF30 Software to PROD, 20:00 UTC
Posted on May 16, 05:12 PDT
Maintenance for Admin Portal 1.50 May 24, 05:00-09:00 PDT
We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Posted on May 15, 00:45 PDT
Maintenance for Pricing 1.75.0 May 25, 08:00-10:00 PDT
We will be undergoing scheduled maintenance during this time.
Posted on May 17, 02:07 PDT
Maintenance for Admin Portal 1.50 May 25, 08:00-12:00 PDT
We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Posted on May 15, 00:47 PDT
TimeCloud 2019 Q2 will be released to PROD in APAC at the following times on 28th May at 16:00 UTC.
Posted on Apr 2, 04:23 PDT
TimeCloud 2019 Q2 PROD Release May 28, 13:00-14:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 04:22 PDT
Scheduled - TimeCloud 2019 Q2 will be released to PROD at the following times on 28th May at 21:00 UTC.
May 28, 13:00 PDT
SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

DATA SET IMPROVEMENTS
- Party data sources have been added for use with generic data sets in conjunction with client data.

API IMPROVEMENTS
- To ensure data load rules are correct and the data load is accurate, implementers can now see the total count of related parties, searches, external data, and watchlist entries during the data load process.

UX IMPROVEMENTS
- Implementers can enable security for the Dashboard and User Group Entity via System -> Configuration in Open.

INTAKE/FLOW IMPROVEMENTS
- Intapp Intake 4.7 introduces a breaking change to the Document Assembly module using Intapp DAS. In previous versions of the API, boolean type questions returned true/false output values, now boolean type questions return Yes/No output values. Customers upgrading from earlier versions will need to manually update the templates to be compliant. See the Administration Guide for further details.

TERMS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The modifiedOn and modifiedBy properties of a component group entity did not update if group members were edited.
- Users were unable to add conflicts warnings to matters or parties when updating them using bulk endpoints.
- DataTable custom fields failed to render correctly.

CONFLICTS DEFECT FIXES
- The view search capability was not respected when linking searches to requests.
- When changing the order of sort fields in the results grid via drag and drop the column name being re-ordered was not visible.
- Special characters and symbols in the client description caused an error.
- Flow: Watch List integration was available without the Conflicts module enabled.

INTAKE/FLOW DEFECT FIXES
- Functionality for filtering of Boolean type custom attributes in virtual tables was regressed. The system was adding an implicit filter of Boolean_variable=false.
- The Files tab did not respect the file type or confidentiality selection.

TERMS
- No updates to Terms functionality.
Posted on May 10, 17:03 PDT
We will be undergoing scheduled maintenance during this time.

The 4.51 scheduled maintenance is expected to include:
-Search Query Language to Require or Exclude values from Global Search Results

On Saturday, May 18, the following features were released in 4.50.1:
-New Global Search respects Matter Minimize settings
Posted on May 19, 17:46 PDT
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019
Completed - The scheduled maintenance has been completed.
May 18, 13:05 PDT
Scheduled - SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

DATA SET IMPROVEMENTS
- Party data sources have been added for use with generic data sets in conjunction with client data.

API IMPROVEMENTS
- To ensure data load rules are correct and the data load is accurate, implementers can now see the total count of related parties, searches, external data, and watchlist entries during the data load process.

UX IMPROVEMENTS
- Implementers can enable security for the Dashboard and User Group Entity via System -> Configuration in Open.

INTAKE/FLOW IMPROVEMENTS
- Intapp Intake 4.7 introduces a breaking change to the Document Assembly module using Intapp DAS. In previous versions of the API, boolean type questions returned true/false output values, now boolean type questions return Yes/No output values. Customers upgrading from earlier versions will need to manually update the templates to be compliant. See the Administration Guide for further details.

TERMS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The modifiedOn and modifiedBy properties of a component group entity did not update if group members were edited.
- Users were unable to add conflicts warnings to matters or parties when updating them using bulk endpoints.
- DataTable custom fields failed to render correctly.

CONFLICTS DEFECT FIXES
- The view search capability was not respected when linking searches to requests.
- When changing the order of sort fields in the results grid via drag and drop the column name being re-ordered was not visible.
- Special characters and symbols in the client description caused an error.
- Flow: Watch List integration was available without the Conflicts module enabled.

INTAKE/FLOW DEFECT FIXES
- Functionality for filtering of Boolean type custom attributes in virtual tables was regressed. The system was adding an implicit filter of Boolean_variable=false.
- The Files tab did not respect the file type or confidentiality selection.

TERMS
- No updates to Terms functionality.
May 10, 17:01 PDT
Completed - The scheduled maintenance has been completed.
May 18, 12:07 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 15, 03:33 PDT
Completed - The scheduled maintenance has been completed.
May 18, 12:03 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Apr 18, 03:59 PDT
Completed - The scheduled maintenance has been completed.
May 18, 12:03 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Apr 18, 03:56 PDT
Completed - The scheduled maintenance has been completed.
May 18, 12:02 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 24, 07:36 PDT
Completed - The scheduled maintenance has been completed.
May 18, 12:00 PDT
Scheduled - SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

DATA SET IMPROVEMENTS
- Party data sources have been added for use with generic data sets in conjunction with client data.

API IMPROVEMENTS
- To ensure data load rules are correct and the data load is accurate, implementers can now see the total count of related parties, searches, external data, and watchlist entries during the data load process.

UX IMPROVEMENTS
- Implementers can enable security for the Dashboard and User Group Entity via System -> Configuration in Open.

INTAKE/FLOW IMPROVEMENTS
- Intapp Intake 4.7 introduces a breaking change to the Document Assembly module using Intapp DAS. In previous versions of the API, boolean type questions returned true/false output values, now boolean type questions return Yes/No output values. Customers upgrading from earlier versions will need to manually update the templates to be compliant. See the Administration Guide for further details.

TERMS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The modifiedOn and modifiedBy properties of a component group entity did not update if group members were edited.
- Users were unable to add conflicts warnings to matters or parties when updating them using bulk endpoints.
- DataTable custom fields failed to render correctly.

CONFLICTS DEFECT FIXES
- The view search capability was not respected when linking searches to requests.
- When changing the order of sort fields in the results grid via drag and drop the column name being re-ordered was not visible.
- Special characters and symbols in the client description caused an error.
- Flow: Watch List integration was available without the Conflicts module enabled.

INTAKE/FLOW DEFECT FIXES
- Functionality for filtering of Boolean type custom attributes in virtual tables was regressed. The system was adding an implicit filter of Boolean_variable=false.
- The Files tab did not respect the file type or confidentiality selection.

TERMS
- No updates to Terms functionality.
May 10, 16:55 PDT
Completed - The scheduled maintenance has been completed.
May 18, 11:59 PDT
Scheduled - SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

DEFECT FIXES
- Fix for a scenario where multiple tabs are used in browser to navigate Search results
- Fix on Terms license enablement
May 17, 09:48 PDT
Completed - The scheduled maintenance has been completed.
May 18, 11:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.

On Saturday, May 11, the following features were released in 4.5, on a feature-flagged basis:
-New Global Search and Typeahead, Global Search Results Across All Records
-Ability to Create, Edit, and Manage Document; Select Content for Pitches and Proposals

Please contact Support or your designated implementer for more information on how to turn on and explore these features.
May 11, 16:17 PDT
May 17, 2019
Completed - The scheduled maintenance has been completed.
May 17, 06:04 PDT
Verifying - Verification is currently underway for the maintenance items.
May 17, 06:04 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:02 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 17, 05:02 PDT
Scheduled - SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

DATA SET IMPROVEMENTS
- Party data sources have been added for use with generic data sets in conjunction with client data.

API IMPROVEMENTS
- To ensure data load rules are correct and the data load is accurate, implementers can now see the total count of related parties, searches, external data, and watchlist entries during the data load process.

UX IMPROVEMENTS
- Implementers can enable security for the Dashboard and User Group Entity via System -> Configuration in Open.

INTAKE/FLOW IMPROVEMENTS
- Intapp Intake 4.7 introduces a breaking change to the Document Assembly module using Intapp DAS. In previous versions of the API, boolean type questions returned true/false output values, now boolean type questions return Yes/No output values. Customers upgrading from earlier versions will need to manually update the templates to be compliant. See the Administration Guide for further details.

TERMS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The modifiedOn and modifiedBy properties of a component group entity did not update if group members were edited.
- Users were unable to add conflicts warnings to matters or parties when updating them using bulk endpoints.
- DataTable custom fields failed to render correctly.

CONFLICTS DEFECT FIXES
- The view search capability was not respected when linking searches to requests.
- When changing the order of sort fields in the results grid via drag and drop the column name being re-ordered was not visible.
- Special characters and symbols in the client description caused an error.
- Flow: Watch List integration was available without the Conflicts module enabled.

INTAKE/FLOW DEFECT FIXES
- Functionality for filtering of Boolean type custom attributes in virtual tables was regressed. The system was adding an implicit filter of Boolean_variable=false.
- The Files tab did not respect the file type or confidentiality selection.

TERMS
- No updates to Terms functionality.
May 10, 17:00 PDT
May 16, 2019
Completed - The scheduled maintenance has been completed.
May 16, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 13, 07:41 PDT
Scheduled - Release the new Rekoop HF30 Software to UAT
May 13, 06:29 PDT
May 15, 2019
Resolved - This incident has been resolved.
May 15, 10:50 PDT
Monitoring - Services are restored. Our team will continue to monitor to ensure proper operations.
May 15, 09:51 PDT
Investigating - Some of the customers can experience issues with logging into Admin Portal. Our Operations team is actively investigating the issue.
May 15, 09:18 PDT
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019
Completed - The scheduled maintenance has been completed.
May 11, 11:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.

The 4.5 scheduled maintenance is expected to include, on a feature-flagged basis:
-New Global Search and Typeahead, Global Search Results Across All Records
-Ability to Create, Edit, and Manage Document; Select Content for Pitches and Proposals

Please contact Support or your designated implementer for more information on how to turn on and explore these features.
Apr 21, 13:07 PDT
Completed - The scheduled maintenance has been completed.
May 11, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 PDT
Scheduled - The DealCloud Platform will undergo a scheduled maintenance update on Saturday, May 11th, from 1:00 AM EST - 4:00 AM EST (-05:00 UTC).

During this time, there will be some interruptions in connectivity to the DealCloud Platform. We recommend that you do not perform any large data imports or changes until the maintenance window is closed.

For questions, or if you require technical support please contact us at support@dealcloud.com.

Thank you!
The DealCloud Support Team
Apr 26, 11:30 PDT
May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019
Completed - The scheduled maintenance has been completed.
May 7, 22:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:02 PDT
Scheduled - SERVICE IMPACT:
Expected: no impact on the end users
May 7, 14:57 PDT
May 6, 2019

No incidents reported.