All Systems Operational
Admin Portal - US Operational
90 days ago
100.0 % uptime
Today
Admin Portal - EU Operational
Admin Portal - APAC Operational
Acceptance/Flow - US Operational
Acceptance/Flow - US - Sandbox Operational
Acceptance/Flow - EU Operational
Acceptance/Flow - EU - Sandbox Operational
Acceptance/Flow - APAC Operational
Acceptance/Flow - APAC - Sandbox Operational
Experience - US Operational
90 days ago
100.0 % uptime
Today
Experience - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK Operational
90 days ago
100.0 % uptime
Today
Time Cloud - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Rekoop - UK Operational
90 days ago
100.0 % uptime
Today
Rekoop UK - Sandbox Operational
Time Cloud - APAC Operational
90 days ago
100.0 % uptime
Today
Time Cloud - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK - Sandbox Operational
Pricing - APAC Operational
Pricing - EU Operational
Pricing - US Operational
90 days ago
100.0 % uptime
Today
DealCloud - US Operational
DealCloud - EU Operational
Time - EU Operational
90 days ago
100.0 % uptime
Today
Time - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Time - US - Sandbox Operational
90 days ago
100.0 % uptime
Today
Time - US Operational
Intapp OnePlace Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 04:12 PST
Scheduled - Intapp Annual Disaster Recovery Test of Time Cloud & Rekoop Services scheduled to occur on December 7th, 2019, between 12:00 to 20:00 UTC.

The purpose of this notice is to inform you that Intapp plans to perform its Annual Disaster Recovery Test of the Time Cloud and Rekoop Services. We want to ensure our customers are fully aware of this activity and have enough notice to prepare.

Summary of event:
Intapp wants to ensure that in the unlikely occurrence of a disaster event impacting the datacenter premises where the Time Cloud and Rekoop services are hosted, we are able to fully restore our services and continue to serve our customers. To do this, we will require service downtime and we need to advise that the Time Cloud and Rekoop applications are not to be used during this period.

Maintenance Window:
Date: 7th December 2019
Downtime Required: 8 hours, from 12:00 to 20:00 UTC

End User Impact:
In order to eliminate the possibility of any issues with time entries being recorded, it is necessary to do the following:
• Advise all your end users that they must be logged out of the application during the maintenance window
• Advise all your end users that no time entry or submission activity is to occur during the maintenance window (Saturday, December 7th, 2019, from 12:00 to 20:00 UTC).
• There will be a period of 10 minutes prior to the start of the maintenance window where existing application requests will be allowed to complete, new requests will be blocked. New requests will resume when the services are brought back to normal.

Customer Impact:
• Standard application notifications/alerts due to the application being offline are expected (for example: You are working offline etc)
• To minimize the occurrence of notification/alert messages for your end users, we recommend stopping the RES/IB server that provides the integration to the Intapp Cloud service and your internal applications prior to the maintenance outage start. Once the maintenance outage concludes, the RES/IB server should be restarted. This is recommended though not mandatory as it would reduce the number of emails/alerts received. Instructions on how to do this will be sent in a further communication. Instructions can be found in the customer community: https://support.intapp.com/s/group/0F950000000UQKpCAO/time-cloud
• As stated above, prior to the start of the maintenance window, there will be a period of 10 minutes where existing application requests will be allowed to complete while new requests will be blocked. New requests will resume when the services are brought back to normal.

Plan:
1. Intapp plans to take down the Time Cloud and Rekoop Services in the primary datacentre, and restore them in its secondary datacenter. Several tests are planned to be executed after the failover to ensure that all services have been resumed correctly.
2. We will confirm that the services are working as expected in the secondary datacentre before we revert back to the primary datacenter.
3. Once we are confident services are returned to normal in the primary datacentre we will send a notification that the maintenance is complete.

Please contact your CSM (Account Manager) or Intapp Support if you have any questions about this maintenance exercise.
Dec 7, 04:00 PST
SERVICE IMPACT
The maintenance is a zero downtime maintenance. Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.

COMMON/API IMPROVEMENTS
- Added details to Swagger clarifying how to format user passwords when updating them via API.
- Added validation error message to API response when a party does not meet unique constraint conditions.

CONFLICTS IMPROVEMENTS
- The aliases of component group members are displayed in the search results.
- Performance optimizations have been made for loading the summary of sub-searches on a parent search.
- Synonym modifications made via the UI are updated asynchronously.

INTAKE/FLOW IMPROVEMENTS
- No updates to Intake functionality.

TERMS IMPROVEMENTS
- Performance improvements have been made to document processing for a faster and more consistent upload experience.

COMMON/API/DATA SETS DEFECT FIXES
- Pages with long query strings in the URL could not be opened.

CONFLICTS DEFECT FIXES
- Case sensitivity was not recognized for custom relationships when a conflict report was generated.
- An error was returned when an existing party with a custom tree was searched as part of a new search and the user opened the corporate tree tab in the search strategy lightbox, then searched the party in a corporate tree provided by an external provider.
- Past conflict searches added via POST/api/conflicts/v1/searches did not display in the search results after a re-index of the search engine.
- Past searches added via POST /api/conflicts/v1/searches/_bulk with the IndexStatus set to delete displayed in the search results after a re-index of the search engine.
- Exact match was incorrectly applied when users created search terms using proximity searching.

INTAKE/FLOW DEFECT FIXES
- Firms using Internet Explorer 11 experienced missing values for sub-questions that had been completed.
- An error message displayed when users attempted to print a blank request after the Create Conflicts Search state that contained a grid with a party lookup type question.
- Firms using the Edge browser experienced grid questions not accepting values unless users entered the value more than once.

TERMS DEFECT FIXES
- Terms search results were misaligned in Edge and Chrome browsers if the search term contained long search text.
Posted on Dec 4, 10:53 PST
The maintenance will incur downtime. Some or all users will be unable to use the service for up to 30 minutes. Downtime can occur anytime after the maintenance start is announced via the status site.
Posted on Dec 4, 01:30 PST
SERVICE IMPACT:
The maintenance will incur downtime. Some or all users will be unable to use Authentication Service the for up to 10 minutes.
Downtime can occur anytime after the maintenance start is announced via the status site.

1.63.5 RELEASE CONTENT:
- [Users] Added Reference Data validation for country and states of addresses
- Infrastructure improvements
Posted on Dec 3, 15:00 PST
MAINTENANCE FOR TIME 8.5 - US/EU Dec 7, 08:00-12:00 PST
The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.
Posted on Oct 24, 08:02 PDT
SERVICE IMPACT
The maintenance will incur downtime. Some or all users will be unable to use the service for up to 4 hours.
Downtime can occur anytime after the maintenance start is announced via the status site.
Posted on Dec 1, 17:11 PST
Past Incidents
Dec 6, 2019
Completed - The scheduled maintenance has been completed.
Dec 6, 09:18 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:44 PST
Scheduled - SERVICE IMPACT:
The maintenance will incur downtime. Some or all users will be unable to use Authentication Service the for up to 10 minutes.
Downtime can occur anytime after the maintenance start is announced via the status site.

1.63.5 RELEASE CONTENT:
- [Users] Added Reference Data validation for country and states of addresses
- Infrastructure improvements
Dec 3, 14:59 PST
Completed - The scheduled maintenance has been completed.
Dec 6, 05:50 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 05:01 PST
Scheduled - SERVICE IMPACT
The maintenance is a zero downtime maintenance. Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.

COMMON/API IMPROVEMENTS
- Added details to Swagger clarifying how to format user passwords when updating them via API.
- Added validation error message to API response when a party does not meet unique constraint conditions.

CONFLICTS IMPROVEMENTS
- The aliases of component group members are displayed in the search results.
- Performance optimizations have been made for loading the summary of sub-searches on a parent search.
- Synonym modifications made via the UI are updated asynchronously.

INTAKE/FLOW IMPROVEMENTS
- No updates to Intake functionality.

TERMS IMPROVEMENTS
- Performance improvements have been made to document processing for a faster and more consistent upload experience.

COMMON/API/DATA SETS DEFECT FIXES
- Pages with long query strings in the URL could not be opened.

CONFLICTS DEFECT FIXES
- Case sensitivity was not recognized for custom relationships when a conflict report was generated.
- An error was returned when an existing party with a custom tree was searched as part of a new search and the user opened the corporate tree tab in the search strategy lightbox, then searched the party in a corporate tree provided by an external provider.
- Past conflict searches added via POST/api/conflicts/v1/searches did not display in the search results after a re-index of the search engine.
- Past searches added via POST /api/conflicts/v1/searches/_bulk with the IndexStatus set to delete displayed in the search results after a re-index of the search engine.
- Exact match was incorrectly applied when users created search terms using proximity searching.

INTAKE/FLOW DEFECT FIXES
- Firms using Internet Explorer 11 experienced missing values for sub-questions that had been completed.
- An error message displayed when users attempted to print a blank request after the Create Conflicts Search state that contained a grid with a party lookup type question.
- Firms using the Edge browser experienced grid questions not accepting values unless users entered the value more than once.

TERMS DEFECT FIXES
- Terms search results were misaligned in Edge and Chrome browsers if the search term contained long search text.
Dec 4, 11:03 PST
Dec 5, 2019

No incidents reported.

Dec 4, 2019
Completed - The scheduled maintenance has been completed.
Dec 4, 07:24 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:00 PST
Scheduled - Maintenance is being scheduled to perform a required restart of one of TimeCloud SQL Servers in the AP Production environment.

The work will be carried out on the 4th December, 2019 at 15:00 UTC

We are estimating a 1 hour maintenance window in order to complete the work required.

We can expect end users to experience very brief interruptions during this server restart but all efforts will be taken to minimise any impact.
Dec 2, 06:29 PST
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019
Completed - The scheduled maintenance has been completed.
Nov 30, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:00 PST
Scheduled - The Intapp Infrastructure will undergo a scheduled maintenance on November 30th 16:00-20:00 UTC

During this time, there may be some interruptions in connectivity to the Intapp Platform. We recommend that you do not perform any large data imports or changes until the maintenance window is closed. Customers who are not using IDM should not be impacted.

For questions, or if you require technical support please contact us at support@intapp.com.

Thank you!
Nov 26, 10:17 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:00 PST
Scheduled - The maintenance will incur downtime. Some or all users will be unable to use the service for up to 30 minutes. Downtime can occur anytime after the maintenance start is announced via the status site.
Nov 25, 03:19 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 10:18 PST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:00 PST
Scheduled - SERVICE IMPACT
The maintenance will incur downtime. Some or all users will be unable to use the service for up to 4 hours.
Downtime can occur anytime after the maintenance start is announced via the status site.

INTAPP EXPERIENCE 4.72 RELEASE CONTENT - NEW FEATURES/IMPROVEMENTS
-Ability to structure custom fields in a 3 level hierarchy list
-Ability to control number and currency display
Nov 16, 17:12 PST
Nov 29, 2019
Completed - The scheduled maintenance has been completed.
Nov 29, 06:27 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 05:00 PST
Scheduled - The Intapp Infrastructure will undergo a scheduled maintenance on November 29th 13:00 PM-17:00 UTC.

During this time, there may be some interruptions in connectivity to the Intapp Platform. We recommend that you do not perform any large data imports or changes until the maintenance window is closed. Customers who are not using IDM should not be impacted.

For questions, or if you require technical support please contact us at support@intapp.com.

Thank you!
Nov 26, 10:16 PST
Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019
Completed - The scheduled maintenance has been completed.
Nov 26, 13:53 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 12:00 PST
Scheduled - We will be releasing the TimeCloud 2019Q4 Release to production. This has been in UAT for over 4 weeks already.

AWS 20:00 UTC
UKFAST 21:00 UTC
Nov 26, 12:00 PST
Completed - The scheduled maintenance has been completed.
Nov 26, 09:37 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:00 PST
Scheduled - We will be putting the TimeCloudQ4 release into production, this has been in UAT for over 4 weeks.
Nov 14, 01:12 PST
Nov 25, 2019

No incidents reported.

Nov 24, 2019
Completed - The scheduled maintenance has been completed.
Nov 24, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:00 PST
Scheduled - The Intapp OnePlace Platform will undergo a scheduled update on Monday, November 25th, from 1:00 AM EST - 2:00 AM EST (-05:00 UTC).

During this time, there may be brief interruptions in connectivity to the Intapp OnePlace Platform. We recommend that you do not perform any large data imports or changes until the maintenance window is closed.

For questions, or if you require technical support please contact us at support@dealcloud.com.

Thank you!
The Intapp OnePlace Support Team
Nov 24, 19:05 PST
Completed - The scheduled maintenance has been completed.
Nov 24, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:00 PST
Scheduled - The DealCloud Platform will undergo a scheduled update on Monday, November 25th, from 1:00 AM EST - 2:00 AM EST (-05:00 UTC).

During this time, there may be brief interruptions in connectivity to the DealCloud Platform. We recommend that you do not perform any large data imports or changes until the maintenance window is closed.

For questions, or if you require technical support please contact us at support@dealcloud.com.

Thank you!
The DealCloud Support Team
Nov 24, 19:05 PST
Nov 23, 2019
Completed - The scheduled maintenance has been completed.
Nov 23, 14:40 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 11:06 PST
Scheduled - The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.
Oct 24, 08:00 PDT
Completed - The scheduled maintenance has been completed.
Nov 23, 11:05 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:51 PST
Scheduled - SERVICE IMPACT:
The maintenance is a zero downtime maintenance. Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.

1.63.0 RELEASE CONTENT:
- Add several new capabilities to existing Time Roles (Time Operator, Time Timekeeper)
- DAS does not render EmptyBullet in PowerPoint
- DAS: Fix for proper paragraph style processing when using hidden e-loop tag
Nov 19, 23:56 PST
Completed - The scheduled maintenance has been completed.
Nov 23, 09:42 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 08:00 PST
Scheduled - SERVICE IMPACT
The maintenance will incur downtime. Some or all users will be unable to use the service for up to 4 hours.
Downtime can occur anytime after the maintenance start is announced via the status site.

DEFECT FIXES
-HTML markup language should be removed by default for Powerpoint and Excel exports leveraging DAS service
Nov 19, 07:58 PST
Completed - The scheduled maintenance has been completed.
Nov 23, 09:34 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 08:30 PST
Scheduled - SERVICE IMPACT
The maintenance is a zero downtime maintenance. Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.

5.1.110 RELEASE CONTENT

COMMON/API IMPROVEMENTS
- Added details to Swagger clarifying how to format user passwords when updating them via API.
- Added validation error message to API response when a party does not meet unique constraint conditions.

CONFLICTS IMPROVEMENTS
- The aliases of component group members are displayed in the search results.
- Performance optimizations have been made for loading the summary of sub-searches on a parent search.
- Synonym modifications made via the UI are updated asynchronously.

INTAKE/FLOW IMPROVEMENTS
- No updates to Intake functionality.

TERMS IMPROVEMENTS
- Performance improvements have been made to document processing for a faster and more consistent upload experience.

COMMON/API/DATA SETS DEFECT FIXES
- Pages with long query strings in the URL could not be opened.

CONFLICTS DEFECT FIXES
- Case sensitivity was not recognized for custom relationships when a conflict report was generated.
- An error was returned when an existing party with a custom tree was searched as part of a new search and the user opened the corporate tree tab in the search strategy lightbox, then searched the party in a corporate tree provided by an external provider.
- Past conflict searches added via POST/api/conflicts/v1/searches did not display in the search results after a re-index of the search engine.
- Past searches added via POST /api/conflicts/v1/searches/_bulk with the IndexStatus set to delete displayed in the search results after a re-index of the search engine.
- Exact match was incorrectly applied when users created search terms using proximity searching.

INTAKE/FLOW DEFECT FIXES
- Firms using Internet Explorer 11 experienced missing values for sub-questions that had been completed.
- An error message displayed when users attempted to print a blank request after the Create Conflicts Search state that contained a grid with a party lookup type question.
- Firms using the Edge browser experienced grid questions not accepting values unless users entered the value more than once.

TERMS DEFECT FIXES
- Terms search results were misaligned in Edge and Chrome browsers if the search term contained long search text.
Nov 14, 14:05 PST
Completed - The scheduled maintenance has been completed.
Nov 23, 08:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 08:00 PST
Scheduled - The maintenance will incur downtime. Some or all users will be unable to use the service for up to 30 minutes. Downtime can occur anytime after the maintenance start is announced via the status site.
Nov 18, 06:55 PST
Nov 22, 2019
Completed - The scheduled maintenance has been completed.
Nov 22, 07:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 05:59 PST
Scheduled - SERVICE IMPACT:
The maintenance is a zero downtime maintenance. Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.

1.63.0 RELEASE CONTENT:
- Add several new capabilities to existing Time Roles (Time Operator, Time Timekeeper)
- DAS does not render EmptyBullet in PowerPoint
- DAS: Fix for proper paragraph style processing when using hidden e-loop tag
Nov 19, 23:55 PST
Completed - The scheduled maintenance has been completed.
Nov 22, 05:53 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:57 PST
Scheduled - SERVICE IMPACT
The maintenance is a zero downtime maintenance. Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.

5.1.110 RELEASE CONTENT

COMMON/API IMPROVEMENTS
- Added details to Swagger clarifying how to format user passwords when updating them via API.
- Added validation error message to API response when a party does not meet unique constraint conditions.

CONFLICTS IMPROVEMENTS
- The aliases of component group members are displayed in the search results.
- Performance optimisations have been made for loading the summary of sub-searches on a parent search.
- Synonym modifications made via the UI are updated asynchronously.

INTAKE/FLOW IMPROVEMENTS
- No updates to Intake functionality.

TERMS IMPROVEMENTS
- Performance improvements have been made to document processing for a faster and more consistent upload experience.

COMMON/API/DATA SETS DEFECT FIXES
- Pages with long query strings in the URL could not be opened.

CONFLICTS DEFECT FIXES
- Case sensitivity was not recognised for custom relationships when a conflict report was generated.
- An error was returned when an existing party with a custom tree was searched as part of a new search and the user opened the corporate tree tab in the search strategy lightbox, then searched the party in a corporate tree provided by an external provider.
- Past conflict searches added via POST/api/conflicts/v1/searches did not display in the search results after a re-index of the search engine.
- Past searches added via POST /api/conflicts/v1/searches/_bulk with the IndexStatus set to delete displayed in the search results after a re-index of the search engine.
- Exact match was incorrectly applied when users created search terms using proximity searching.

INTAKE/FLOW DEFECT FIXES
- Firms using Internet Explorer 11 experienced missing values for sub-questions that had been completed.
- An error message displayed when users attempted to print a blank request after the Create Conflicts Search state that contained a grid with a party lookup type question.
- Firms using the Edge browser experienced grid questions not accepting values unless users entered the value more than once.

TERMS DEFECT FIXES
- Terms search results were misaligned in Edge and Chrome browsers if the search term contained long search text.
Nov 14, 14:19 PST