All Systems Operational
Admin Portal - US Operational
90 days ago
100.0 % uptime
Today
Admin Portal - EU Operational
Admin Portal - APAC Operational
Intake-Conflicts-Terms/Flow - US Operational
90 days ago
100.0 % uptime
Today
Intake-Conflicts-Terms/Flow - US - Sandbox Operational
Intake-Conflicts-Terms/Flow - EU Operational
Intake-Conflicts-Terms/Flow - EU - Sandbox Operational
Intake-Conflicts-Terms/Flow - APAC Operational
Intake-Conflicts-Terms/Flow - APAC - Sandbox Operational
Experience - US Operational
90 days ago
100.0 % uptime
Today
Experience - EU Operational
90 days ago
100.0 % uptime
Today
Time - EU Operational
90 days ago
100.0 % uptime
Today
Time - EU - UAT Operational
90 days ago
99.92 % uptime
Today
Time Rekoop Operational
90 days ago
100.0 % uptime
Today
Time Rekoop - UAT Operational
Time - APAC Operational
90 days ago
100.0 % uptime
Today
Time - UK Operational
90 days ago
100.0 % uptime
Today
Time - UK - UAT Operational
Pricing - US Operational
90 days ago
100.0 % uptime
Today
Pricing - EU Operational
DealCloud - US Operational
DealCloud - EU Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Maintenance for Admin Portal 1.46 Mar 29, 05:00-09:00 PDT
We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Posted on Mar 15, 05:16 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 13:11 PDT
Scheduled - The DealCloud Platform will undergo a scheduled update for our latest release on Saturday, March 30th, from 1:00 AM EST - 7:00 AM EST (-05:00 UTC).

During this time, there may be brief interruptions in connectivity to the DealCloud Platform. We recommend that you do not perform any large data imports or changes until the maintenance window is closed.

For questions, or if you require technical support please contact us at support@dealcloud.com.

Thank you!
The DealCloud Support Team
Mar 19, 16:00 PDT
Maintenance for Admin Portal 1.46 Mar 30, 08:00-12:00 PDT
We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Posted on Mar 15, 05:12 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 13:21 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 13:20 PDT
Scheduled - RELEASE PLANNING

The maintenance will take up to two hours

4.6.120 VERSION CONTENT

DATA SETS IMPROVEMENTS
- New generic data sets allow more flexible designs using multiple data sources.
- Conditions and additional filtering operations have been added for use with generic data sets and virtual tables.

API IMPROVEMENTS
- ClientID is no longer required for bulk related party creation if MatterIDs are unique.

INTAKE/FLOW IMPROVEMENTS
- Notification placeholders now allow custom formatting of grids and tables.
- Reply links in notifications can have the same look and feel as approve/decline buttons.

TERMS IMPROVEMENTS
- Training data for the Terms AI has been updated.
- Template categorization now includes the ability to assign a matter as a value.

COMMON/API/DATA SETS DEFECT FIXES
- Clients with status using a different key and value were not displayed in a data set.
- An error occurred after removing a lookup question-answer that was used by a data set as an external enum parameter for a virtual table.
- If a client profile contained a data table custom field with a numeric column, after paging through multiple pages of values in the grid, attempting to open another client profile resulted in an error.

CONFLICTS DEFECT FIXES
- Stop words were processed incorrectly in a search query ending with special characters.
- The "update corporate trees" interval system setting was not respected.
- An error occurred when loading search results from grids that included any columns associated with deleted data types.
- The corporate tree for a beneficial owner was not expanded to show the hit node after highlighting was enabled.

INTAKE/FLOW DEFECT FIXES
- API: Errors occurred when evaluating a data set question that did not have a value specified.
- Some logical operators did not work properly in the conditions designers.
- Users were blocked from opening more than 15 requests in different tabs.

TERMS DEFECT FIXES
- If no admin user existed in the system, users who selected the Competitors term template were unable to perform several actions with an uploaded document.
Mar 15, 16:14 PDT
We will be undergoing scheduled maintenance during this time.

The 4.47 scheduled maintenance is expected to include:
-Custom Panel Content can be Added to Views and Exported to Excel

On Saturday, March 23, the following features were released in 4.46:
-Fields in Custom Panels may be configured to show/hide in Filter Search
-Workflow Status may be configured to display directly on affected Profiles
-UX Improvements for Multiselect (Hold CTRL key to multiselect)
Posted on Mar 23, 18:16 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 13:26 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 13:23 PDT
Scheduled - RELEASE PLANNING

No downtime is expected during the maintenance. Some users may be logged out automatically but will be able to log-in immediately. The maintenance will take up to one hour.

4.6.120 VERSION CONTENT

DATA SETS IMPROVEMENTS
- New generic data sets allow more flexible designs using multiple data sources.
- Conditions and additional filtering operations have been added for use with generic data sets and virtual tables.

API IMPROVEMENTS
- ClientID is no longer required for bulk related party creation if MatterIDs are unique.

INTAKE/FLOW IMPROVEMENTS
- Notification placeholders now allow custom formatting of grids and tables.
- Reply links in notifications can have the same look and feel as approve/decline buttons.

TERMS IMPROVEMENTS
- Training data for the Terms AI has been updated.
- Template categorization now includes the ability to assign a matter as a value.

COMMON/API/DATA SETS DEFECT FIXES
- Clients with status using a different key and value were not displayed in a data set.
- An error occurred after removing a lookup question-answer that was used by a data set as an external enum parameter for a virtual table.
- If a client profile contained a data table custom field with a numeric column, after paging through multiple pages of values in the grid, attempting to open another client profile resulted in an error.

CONFLICTS DEFECT FIXES
- Stop words were processed incorrectly in a search query ending with special characters.
- The "update corporate trees" interval system setting was not respected.
- An error occurred when loading search results from grids that included any columns associated with deleted data types.
- The corporate tree for a beneficial owner was not expanded to show the hit node after highlighting was enabled.

INTAKE/FLOW DEFECT FIXES
- API: Errors occurred when evaluating a data set question that did not have a value specified.
- Some logical operators did not work properly in the conditions designers.
- Users were blocked from opening more than 15 requests in different tabs.

TERMS DEFECT FIXES
- If no admin user existed in the system, users who selected the Competitors term template were unable to perform several actions with an uploaded document.
Mar 15, 15:05 PDT
Past Incidents
Mar 24, 2019

No incidents reported today.

Mar 23, 2019
Completed - The scheduled maintenance has been completed.
Mar 23, 12:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:01 PDT
Scheduled - RELEASE PLANNING

The maintenance will take up to two hours.

4.6.120 VERSION CONTENT

DATA SETS IMPROVEMENTS
- New generic data sets allow more flexible designs using multiple data sources.
- Conditions and additional filtering operations have been added for use with generic data sets and virtual tables.

API IMPROVEMENTS
- ClientID is no longer required for bulk related party creation if MatterIDs are unique.

INTAKE/FLOW IMPROVEMENTS
- Notification placeholders now allow custom formatting of grids and tables.
- Reply links in notifications can have the same look and feel as approve/decline buttons.

TERMS IMPROVEMENTS
- Training data for the Terms AI has been updated.
- Template categorization now includes the ability to assign a matter as a value.

COMMON/API/DATA SETS DEFECT FIXES
- Clients with status using a different key and value were not displayed in a data set.
- An error occurred after removing a lookup question-answer that was used by a data set as an external enum parameter for a virtual table.
- If a client profile contained a data table custom field with a numeric column, after paging through multiple pages of values in the grid, attempting to open another client profile resulted in an error.

CONFLICTS DEFECT FIXES
- Stop words were processed incorrectly in a search query ending with special characters.
- The "update corporate trees" interval system setting was not respected.
- An error occurred when loading search results from grids that included any columns associated with deleted data types.
- The corporate tree for a beneficial owner was not expanded to show the hit node after highlighting was enabled.

INTAKE/FLOW DEFECT FIXES
- API: Errors occurred when evaluating a data set question that did not have a value specified.
- Some logical operators did not work properly in the conditions designers.
- Users were blocked from opening more than 15 requests in different tabs.

TERMS DEFECT FIXES
- If no admin user existed in the system, users who selected the Competitors term template were unable to perform several actions with an uploaded document.
Mar 15, 16:12 PDT
Completed - The scheduled maintenance has been completed.
Mar 23, 10:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.

The 4.46 scheduled maintenance is expected to include:
-Fields in Custom Panels may be configured to show/hide in Filter Search

On Saturday, March 9, the following features were released in 4.45:
-All Date Fields Respect cultureDefinition Date Format
-Options in a Drop-Down "Reference" list on Profiles and in Filter Search can be limited to a subset
-Field Visibility for all Related Panels may be Configured in Fields Configuration
Mar 9, 17:43 PST
Mar 22, 2019
Completed - The scheduled maintenance has been completed.
Mar 22, 07:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:03 PDT
Update - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.

Admin Portal 1.45 release includes:
- Infrastructure improvements
Mar 21, 08:07 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Mar 6, 07:12 PST
Completed - The scheduled maintenance has been completed.
Mar 22, 05:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:00 PDT
Scheduled - RELEASE PLANNING

No downtime is expected during the maintenance. Some users may be logged out automatically but will be able to log-in immediately. The maintenance will take up to one hour.

4.6.120 VERSION CONTENT

DATA SETS IMPROVEMENTS
- New generic data sets allow more flexible designs using multiple data sources.
- Conditions and additional filtering operations have been added for use with generic data sets and virtual tables.

API IMPROVEMENTS
- ClientID is no longer required for bulk related party creation if MatterIDs are unique.

INTAKE/FLOW IMPROVEMENTS
- Notification placeholders now allow custom formatting of grids and tables.
- Reply links in notifications can have the same look and feel as approve/decline buttons.

TERMS IMPROVEMENTS
- Training data for the Terms AI has been updated.
- Template categorization now includes the ability to assign a matter as a value.

COMMON/API/DATA SETS DEFECT FIXES
- Clients with status using a different key and value were not displayed in a data set.
- An error occurred after removing a lookup question-answer that was used by a data set as an external enum parameter for a virtual table.
- If a client profile contained a data table custom field with a numeric column, after paging through multiple pages of values in the grid, attempting to open another client profile resulted in an error.

CONFLICTS DEFECT FIXES
- Stop words were processed incorrectly in a search query ending with special characters.
- The "update corporate trees" interval system setting was not respected.
- An error occurred when loading search results from grids that included any columns associated with deleted data types.
- The corporate tree for a beneficial owner was not expanded to show the hit node after highlighting was enabled.

INTAKE/FLOW DEFECT FIXES
- API: Errors occurred when evaluating a data set question that did not have a value specified.
- Some logical operators did not work properly in the conditions designers.
- Users were blocked from opening more than 15 requests in different tabs.

TERMS DEFECT FIXES
- If no admin user existed in the system, users who selected the Competitors term template were unable to perform several actions with an uploaded document.
Mar 15, 14:51 PDT
Mar 21, 2019
Completed - The scheduled maintenance has been completed.
Mar 21, 11:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 11:00 PDT
Scheduled - The will be a short outage for the stated Time Cloud UAT environment during a necessary server update and reboot.
Mar 20, 11:25 PDT
Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019
Resolved - All services have now been restored.
Mar 18, 05:29 PDT
Monitoring - Our Service engineers have identified the issue and a fix has been put in place. We are continuing to monitor the environment.
Mar 18, 03:46 PDT
Investigating - We are currently investigating an issue which is affecting our Time Cloud UAT environment
Mar 18, 03:35 PDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019
Completed - The scheduled maintenance has been completed.
Mar 16, 13:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:00 PDT
Scheduled - SQL Server Service Pack Patching has been scheduled for all of our Time Cloud Production environments on 16th March, 2019 and will begin at 16:00 UTC. This patching is essential to maintain system integrity and compliance.

During this maintenance end users may experience intermittent interruptions when core servers are restarted but all efforts will be taken to minimise any impact.
Mar 5, 03:54 PST
Completed - The scheduled maintenance has been completed.
Mar 16, 10:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:03 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Mar 6, 07:07 PST
Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019
Resolved - This incident has been resolved.
Mar 13, 03:08 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 03:03 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 13, 02:59 PDT
Investigating - We are currently investigating this issue.
Mar 13, 01:43 PDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.