Intapp, Inc. Status

All Systems Operational

About This Site

Welcome to the Intapp Status Page, where we report the current status of our Intapp solutions. To see the status of a solution in a specific geographic region, expand any of the regional components. Below the list of regions, you’ll find notifications and information about upcoming maintenance events. For information about previous maintenance or incidents, use the History tab.

EU Operational

DealCloud EU1 Operational

DealCloud PS EU1 Operational

Risk/Flow EU Operational

Risk/Flow EU1 Operational

Flow EU Operational

Flow EU1 Operational

Time EU Operational

Time EU1 Operational

Pricing EU Operational

Intapp Integration Service (IIS) EU Operational

Intapp Integration Service (IIS) EU1 Operational

Experience EU Operational

Relationships EU Operational

Collaboration & Content EU1 Operational

US Operational

DealCloud US1 Operational

DealCloud US3 Operational

DealCloud US4 Operational

DealCloud US5 Operational

DealCloud PS US1 Operational

Risk/Flow US Operational

Risk/Flow US1 Operational

Walls US1 Operational

Flow US Operational

Flow US1 Operational

Time US Operational

Time US1 Operational

Pricing US Operational

Intapp Integration Service (IIS) US Operational

Intapp Integration Service (IIS) US1 Operational

Experience US Operational

Relationships US Operational

Collaboration & Content US1 Operational

AP Operational

DealCloud AP1 Operational

DealCloud PS AP1 Operational

Risk/Flow AP Operational

Risk/Flow AP1 Operational

Time AP Operational

Time AP1 Operational

Pricing AP Operational

Intapp Integration Service (IIS) AP Operational

Intapp Integration Service (IIS) AP1 Operational

Relationships AP Operational

Collaboration & Content AP1 Operational

CA Operational

DealCloud PS CA1 Operational

Risk/Flow CA Operational

Risk/Flow CA1 Operational

Flow CA Operational

Flow CA1 Operational

Time CA Operational

Time CA1 Operational

Intapp Integration Service (IIS) CA Operational

Intapp Integration Service (IIS) CA1 Operational

AE Operational

DealCloud AE1 Operational

EU: Non-Production Operational

DealCloud EU - Preview Sandbox Operational

EU DealCloud - Sandbox Operational

DealCloud PS EU - Preview Sandbox Operational

Risk/Flow EU - Sandbox Operational

Risk/Flow EU1 - Sandbox Operational

Flow EU1 - Sandbox Operational

Flow EU - Sandbox Operational

Time EU - Sandbox Operational

Time EU1 - Sandbox Operational

Experience EU - Sandbox Operational

US: Non-Production Operational

DealCloud US - Preview Sandbox Operational

US DealCloud - Sandbox Operational

DealCloud PS US - Preview Sandbox Operational

Risk/Flow US - Sandbox Operational

Risk/Flow US1 - Sandbox Operational

Walls US1 - Sandbox Operational

Flow US - Sandbox Operational

Flow US1 - Sandbox Operational

Time US - Sandbox Operational

Time US1 - Sandbox Operational

Experience US - Sandbox Operational

AP: Non-Production Operational

DealCloud AP - Preview Sandbox Operational

DealCloud PS AP - Preview Sandbox Operational

Risk/Flow AP - Sandbox Operational

Risk/Flow AP1 - Sandbox Operational

Time AP - Sandbox Operational

Time AP1 - Sandbox Operational

CA: Non-Production Operational

DealCloud PS CA - Preview Sandbox Operational

Risk/Flow CA - Sandbox Operational

Risk/Flow CA1 - Sandbox Operational

Flow CA - Sandbox Operational

Flow CA1 - Sandbox Operational

Time CA - Sandbox Operational

Time CA1 - Sandbox Operational

AE: Non-Production Operational

DealCloud AE - Preview Sandbox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Risk/Flow Release 2023.3.120 – AP Sandbox Sep 28, 2023 00:00-04:00 PDT

SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
In this release, we improved CDS-Risk synchronization for Client and Matter data, to include displaying Allocation information, User/Person synchronization when provisioning new Risk tenants, and improved sync logic for Client and Matter Addresses. This release also includes various defect fixes across Risk products.

For more information on the new features, enhancements, and defect fixes, please review the release notes on the Support Portal at the links below.

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Sep 21, 2023 - 11:22 PDT

Risk/Flow Release 2023.3.120 – US/CA/EU Sandbox Sep 28, 2023 23:00 - Sep 29, 2023 03:00 PDT

Walls Release 2023.3.110 – US Sep 29, 2023 00:00-04:00 PDT

SERVICE IMPACT
There may be downtime during this release. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
This release contains a new API endpoint, general improvements, and defect fixes.

The following improvements are included in this release:

- A new API endpoint which allows implementers to retrieve CDS error count, individual errors with respective timestamps, and error descriptions. It also allows implementers to search for errors within a datetime range.

- Enum values in log entries are now represented as strings.

- We implemented proper versioning for Walls Cloud installer to ensure current and future consistency with Walls versions.

For more information on the enhancements and defect fixes, please review the release notes on the Support Portal at the link below.

Walls Cloud Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Sep 26, 2023 - 16:17 PDT

Tech Foundation Services Maintenance - AP Oct 13, 2023 05:00-09:00 PDT

SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Common Data Service (CDS)
- The service will be unavailable for up to 30 minutes, at any time during the maintenance window.

Integration Service (IIS):
- Integrations running on the Intapp Atom Clouds may fail during the maintenance.

MAINTENANCE CONTENT

IDM: infrastructure maintenance

IIS:
- Atom Clouds infrastructure improvements
- Intapp Connectors improvements:
* “On-prem OAuth 2.0” authentication type extended to “Custom OAuth 2.0” with additional use cases supported.
* Improved handling of large result sets.
* Improved performance for parallel execution.
* Improved Connector logging.
* Fixed retry logic for certain use cases.

IRS: Infrastructure improvements to improve performance and address cube build errors.

CDS: Infrastructure change in preparation for the migration to Azure.

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- IDM is the authentication service used by most Intapp Cloud applications.
- If you have any questions, please contact Support@intapp.com.
Posted on Sep 22, 2023 - 13:22 PDT

Risk/Flow Release 2023.3.120 – AP Oct 13, 2023 05:00-09:00 PDT

Risk/Flow Release 2023.3.120 – US/CA/EU Oct 14, 2023 08:00-12:00 PDT

Tech Foundation Services Maintenance – US, EU, CA Oct 14, 2023 08:00-12:00 PDT

SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Common Data Service (CDS):
- The service will be unavailable for up to 30 minutes, at any time during the maintenance window.

Integration Service (IIS):
- Integrations running on the Intapp Atom Clouds may fail during the maintenance.

MAINTENANCE CONTENT

IDM: infrastructure maintenance

IIS:
- Atom Clouds infrastructure improvements
- Intapp Connectors improvements:
* “On-prem OAuth 2.0” authentication type extended to “Custom OAuth 2.0” with additional use cases supported.
* Improved handling of large result sets.
* Improved performance for parallel execution.
* Improved Connector logging.
* Fixed retry logic for certain use cases.

IRS: Infrastructure improvements to improve performance and address cube build errors.

CDS: Infrastructure change in preparation for the migration to Azure.

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- IDM is the authentication service used by most Intapp Cloud applications.
- If you have any questions, please contact Support@intapp.com.
Posted on Sep 22, 2023 - 13:26 PDT

Past Incidents

Sep 27, 2023

No incidents reported today.

Sep 26, 2023

Intapp Dealcloud Service Outage US

Resolved - The issue has been resolved. All services are operating as normal.
Sep 26, 03:40 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Further updates will be posted shortly.
Sep 26, 03:30 PDT

Update - We are continuing to investigate this issue.
Sep 25, 23:30 PDT

Investigating - We are currently experiencing a service outage relating to our Dealcloud solution in the US region. We are currently investigating the cause of the issue and will provide more information as it becomes available.
Sep 25, 23:20 PDT

Sep 25, 2023

Sep 24, 2023

No incidents reported.

Sep 23, 2023

Infrastructure Maintenance - US/CA/EU

Completed - The scheduled maintenance has been completed.
Sep 23, 12:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:02 PDT

Scheduled - SERVICE IMPACT 
There may be several periods where the service will be unavailable for up to 30 minutes during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Infrastructure upgrades of backend systems

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Sep 5, 09:36 PDT

DealCloud Update 2309 HF2 - All Environments

Completed - The scheduled maintenance has been completed.
Sep 23, 09:24 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:14 PDT

Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 1.5 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Sep 21, 11:53 PDT

Sep 22, 2023

Unable to create reports using Sisense

Resolved - This incident has been resolved.
Sep 22, 18:04 PDT

Investigating - We are currently investigating this issue.
Sep 22, 17:38 PDT

Walls Release 2023.3.110 – US Sandbox

Completed - The scheduled maintenance has been completed.
Sep 22, 09:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 02:01 PDT

Scheduled - SERVICE IMPACT
There may be downtime during this release. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
This release contains a new API endpoint, general improvements, and defect fixes.

The following improvements are included in this release:

- A new API endpoint which allows implementers to retrieve CDS error count, individual errors with respective timestamps, and error descriptions. It also allows implementers to search for errors within a datetime range.

- Enum values in log entries are now represented as strings.

- We implemented proper versioning for Walls Cloud installer to ensure current and future consistency with Walls versions.

For more information on the enhancements and defect fixes, please review the release notes on the Support Portal at the link below.

Walls Cloud Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Sep 21, 10:22 PDT

Infrastructure Maintenance - AP

Completed - The scheduled maintenance has been completed.
Sep 22, 09:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:43 PDT

Sep 21, 2023

Unable to prepare Conflicts Reports

Resolved - This incident has been resolved.
Sep 21, 15:00 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 21, 14:52 PDT

Investigating - We are currently investigating an issue when preparing Conflicts reports
Sep 21, 14:28 PDT

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Reporting Services Emergency Maintenance – US

Completed - The scheduled maintenance has been completed.
Sep 19, 03:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:26 PDT

Scheduled - SERVICE IMPACT
The services listed below will be impacted during the maintenance window. The service interruption can occur any time after the maintenance start is announced via the status site.

Intapp Reporting Service (IRS):
- Customers may experience interruptions while querying the data in IRS

MAINTENANCE CONTENT
- IRS: Infrastructure component upgrade

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- If you have any questions, please contact Support@intapp.com.
Sep 18, 13:51 PDT

Sep 18, 2023

DealCloud Legal 2309 HF1 - EU

Completed - The scheduled maintenance has been completed.
Sep 18, 23:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:51 PDT

Scheduled - SERVICE IMPACT
There will be a few minutes downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- Critical bug fixes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Sep 18, 10:00 PDT

Sep 17, 2023

No incidents reported.

Sep 16, 2023

Infrastructure Maintenance - US/CA/EU Sandbox

Completed - The scheduled maintenance has been completed.
Sep 16, 12:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 PDT

Scheduled - SERVICE IMPACT 
There will be a downtime during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

MAINTENANCE DETAILS
- Infrastructure upgrades of the sandbox environments

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Sep 11, 16:55 PDT

DealCloud Update 2309 - All Regions - PROD

Completed - The scheduled maintenance has been completed.
Sep 16, 09:39 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:02 PDT

Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the four-hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Aug 31, 15:46 PDT

Sep 15, 2023

Intapp Open/Flow Service Outage US (Sandbox)

Resolved - The issue has been resolved. All services are operating as normal.
Sep 15, 08:59 PDT

Update - We are continuing to monitor for any further issues.
Sep 15, 05:25 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 05:24 PDT

Investigating - We are currently experiencing a service outage relating to our Open and Flow sandbox solutions in the US region. We are currently investigating the cause of the issue and will provide more information as it becomes available.
Sep 15, 04:05 PDT

Infrastructure Maintenance - AP Sandbox

Completed - The scheduled maintenance has been completed.
Sep 15, 08:43 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 PDT

Sep 14, 2023

DealCloud Update 2309 - US/CA/AP - Preview Sandbox

Completed - The scheduled maintenance has been completed.
Sep 14, 23:47 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:02 PDT

Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 4 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Aug 31, 15:40 PDT

DealCloud Update 2309 - EU/AE - Preview Sandbox

Completed - The scheduled maintenance has been completed.
Sep 14, 12:22 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 11:45 PDT

Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 4 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Aug 31, 15:34 PDT

Sep 13, 2023

No incidents reported.