All Systems Operational

About This Site

Welcome to the Intapp Status Page, where we report the current status of our Intapp solutions. To see the status of a solution in a specific geographic region, expand any of the regional components. Below the list of regions, you’ll find notifications and information about upcoming maintenance events. For information about previous maintenance or incidents, use the History tab.

EU Operational
DealCloud EU1 Operational
DealCloud PS EU1 Operational
Risk/Flow EU Operational
Risk/Flow EU1 Operational
Flow EU Operational
Flow EU1 Operational
Time EU Operational
Time EU1 Operational
Pricing EU Operational
Intapp Integration Service (IIS) EU Operational
Intapp Integration Service (IIS) EU1 Operational
Experience EU Operational
Relationships EU Operational
Collaboration & Content EU1 Operational
US Operational
DealCloud US1 Operational
DealCloud US3 Operational
DealCloud US4 Operational
DealCloud US5 Operational
DealCloud PS US1 Operational
Risk/Flow US Operational
Risk/Flow US1 Operational
Walls US1 Operational
Flow US Operational
Flow US1 Operational
Time US Operational
Time US1 Operational
Pricing US Operational
Intapp Integration Service (IIS) US Operational
Intapp Integration Service (IIS) US1 Operational
Experience US Operational
Relationships US Operational
Collaboration & Content US1 Operational
AP Operational
DealCloud AP1 Operational
DealCloud PS AP1 Operational
Risk/Flow AP Operational
Risk/Flow AP1 Operational
Time AP Operational
Time AP1 Operational
Pricing AP Operational
Intapp Integration Service (IIS) AP Operational
Intapp Integration Service (IIS) AP1 Operational
Relationships AP Operational
Collaboration & Content AP1 Operational
CA Operational
DealCloud PS CA1 Operational
Risk/Flow CA Operational
Risk/Flow CA1 Operational
Flow CA Operational
Flow CA1 Operational
Time CA Operational
Time CA1 Operational
Intapp Integration Service (IIS) CA Operational
Intapp Integration Service (IIS) CA1 Operational
AE Operational
DealCloud AE1 Operational
EU: Non-Production Operational
DealCloud EU - Preview Sandbox Operational
EU DealCloud - Sandbox Operational
DealCloud PS EU - Preview Sandbox Operational
Risk/Flow EU - Sandbox Operational
Risk/Flow EU1 - Sandbox Operational
Flow EU1 - Sandbox Operational
Flow EU - Sandbox Operational
Time EU - Sandbox Operational
Time EU1 - Sandbox Operational
Experience EU - Sandbox Operational
US: Non-Production Operational
DealCloud US - Preview Sandbox Operational
US DealCloud - Sandbox Operational
DealCloud PS US - Preview Sandbox Operational
Risk/Flow US - Sandbox Operational
Risk/Flow US1 - Sandbox Operational
Walls US1 - Sandbox Operational
Flow US - Sandbox Operational
Flow US1 - Sandbox Operational
Time US - Sandbox Operational
Time US1 - Sandbox Operational
Experience US - Sandbox Operational
AP: Non-Production Operational
DealCloud AP - Preview Sandbox Operational
DealCloud PS AP - Preview Sandbox Operational
Risk/Flow AP - Sandbox Operational
Risk/Flow AP1 - Sandbox Operational
Time AP - Sandbox Operational
Time AP1 - Sandbox Operational
CA: Non-Production Operational
DealCloud PS CA - Preview Sandbox Operational
Risk/Flow CA - Sandbox Operational
Risk/Flow CA1 - Sandbox Operational
Flow CA - Sandbox Operational
Flow CA1 - Sandbox Operational
Time CA - Sandbox Operational
Time CA1 - Sandbox Operational
AE: Non-Production Operational
DealCloud AE - Preview Sandbox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
In this release, we improved CDS-Risk synchronization for Client and Matter data, to include displaying Allocation information, User/Person synchronization when provisioning new Risk tenants, and improved sync logic for Client and Matter Addresses. This release also includes various defect fixes across Risk products.

For more information on the new features, enhancements, and defect fixes, please review the release notes on the Support Portal at the links below.

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.

Posted on Sep 21, 2023 - 11:22 PDT
Risk/Flow Release 2023.3.120 – US/CA/EU Sandbox Sep 28, 2023 23:00 - Sep 29, 2023 03:00 PDT
SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
In this release, we improved CDS-Risk synchronization for Client and Matter data, to include displaying Allocation information, User/Person synchronization when provisioning new Risk tenants, and improved sync logic for Client and Matter Addresses. This release also includes various defect fixes across Risk products.

For more information on the new features, enhancements, and defect fixes, please review the release notes on the Support Portal at the links below.

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.

Posted on Sep 21, 2023 - 11:26 PDT
Walls Release 2023.3.110 – US Sep 29, 2023 00:00-04:00 PDT
SERVICE IMPACT
There may be downtime during this release. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
This release contains a new API endpoint, general improvements, and defect fixes.

The following improvements are included in this release:

- A new API endpoint which allows implementers to retrieve CDS error count, individual errors with respective timestamps, and error descriptions. It also allows implementers to search for errors within a datetime range.

- Enum values in log entries are now represented as strings.

- We implemented proper versioning for Walls Cloud installer to ensure current and future consistency with Walls versions.

For more information on the enhancements and defect fixes, please review the release notes on the Support Portal at the link below.

Walls Cloud Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.

Posted on Sep 26, 2023 - 16:17 PDT
Tech Foundation Services Maintenance - AP Oct 13, 2023 05:00-09:00 PDT
SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Common Data Service (CDS)
- The service will be unavailable for up to 30 minutes, at any time during the maintenance window.

Integration Service (IIS):
- Integrations running on the Intapp Atom Clouds may fail during the maintenance.

MAINTENANCE CONTENT

IDM: infrastructure maintenance

IIS:
- Atom Clouds infrastructure improvements
- Intapp Connectors improvements:
* “On-prem OAuth 2.0” authentication type extended to “Custom OAuth 2.0” with additional use cases supported.
* Improved handling of large result sets.
* Improved performance for parallel execution.
* Improved Connector logging.
* Fixed retry logic for certain use cases.

IRS: Infrastructure improvements to improve performance and address cube build errors.

CDS: Infrastructure change in preparation for the migration to Azure.

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- IDM is the authentication service used by most Intapp Cloud applications.
- If you have any questions, please contact Support@intapp.com.

Posted on Sep 22, 2023 - 13:22 PDT
Risk/Flow Release 2023.3.120 – AP Oct 13, 2023 05:00-09:00 PDT
SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
In this release, we improved CDS-Risk synchronization for Client and Matter data, to include displaying Allocation information, User/Person synchronization when provisioning new Risk tenants, and improved sync logic for Client and Matter Addresses. This release also includes various defect fixes across Risk products.

For more information on the new features, enhancements, and defect fixes, please review the release notes on the Support Portal at the links below.

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.

Posted on Sep 21, 2023 - 11:28 PDT
SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
In this release, we improved CDS-Risk synchronization for Client and Matter data, to include displaying Allocation information, User/Person synchronization when provisioning new Risk tenants, and improved sync logic for Client and Matter Addresses. This release also includes various defect fixes across Risk products.

For more information on the new features, enhancements, and defect fixes, please review the release notes on the Support Portal at the links below.

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.

Posted on Sep 21, 2023 - 11:46 PDT
SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Common Data Service (CDS):
- The service will be unavailable for up to 30 minutes, at any time during the maintenance window.

Integration Service (IIS):
- Integrations running on the Intapp Atom Clouds may fail during the maintenance.

MAINTENANCE CONTENT

IDM: infrastructure maintenance

IIS:
- Atom Clouds infrastructure improvements
- Intapp Connectors improvements:
* “On-prem OAuth 2.0” authentication type extended to “Custom OAuth 2.0” with additional use cases supported.
* Improved handling of large result sets.
* Improved performance for parallel execution.
* Improved Connector logging.
* Fixed retry logic for certain use cases.

IRS: Infrastructure improvements to improve performance and address cube build errors.

CDS: Infrastructure change in preparation for the migration to Azure.

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- IDM is the authentication service used by most Intapp Cloud applications.
- If you have any questions, please contact Support@intapp.com.

Posted on Sep 22, 2023 - 13:26 PDT
Past Incidents
Sep 27, 2023

No incidents reported today.

Sep 26, 2023
Resolved - The issue has been resolved. All services are operating as normal.
Sep 26, 03:40 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Further updates will be posted shortly.

Sep 26, 03:30 PDT
Update - We are continuing to investigate this issue.
Sep 25, 23:30 PDT
Investigating - We are currently experiencing a service outage relating to our Dealcloud solution in the US region. We are currently investigating the cause of the issue and will provide more information as it becomes available.
Sep 25, 23:20 PDT
Sep 25, 2023
Sep 24, 2023

No incidents reported.

Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 12:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:02 PDT
Scheduled - SERVICE IMPACT 
There may be several periods where the service will be unavailable for up to 30 minutes during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Infrastructure upgrades of backend systems

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.

Sep 5, 09:36 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 09:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:14 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 1.5 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.

Sep 21, 11:53 PDT
Sep 22, 2023
Resolved - This incident has been resolved.
Sep 22, 18:04 PDT
Investigating - We are currently investigating this issue.
Sep 22, 17:38 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 09:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 02:01 PDT
Scheduled - SERVICE IMPACT
There may be downtime during this release. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
This release contains a new API endpoint, general improvements, and defect fixes.

The following improvements are included in this release:

- A new API endpoint which allows implementers to retrieve CDS error count, individual errors with respective timestamps, and error descriptions. It also allows implementers to search for errors within a datetime range.

- Enum values in log entries are now represented as strings.

- We implemented proper versioning for Walls Cloud installer to ensure current and future consistency with Walls versions.

For more information on the enhancements and defect fixes, please review the release notes on the Support Portal at the link below.

Walls Cloud Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.

Sep 21, 10:22 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 09:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:43 PDT
Scheduled - SERVICE IMPACT 
There may be several periods where the service will be unavailable for up to 30 minutes during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Infrastructure upgrades of backend systems

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.

Sep 5, 09:23 PDT
Sep 21, 2023
Resolved - This incident has been resolved.
Sep 21, 15:00 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 21, 14:52 PDT
Investigating - We are currently investigating an issue when preparing Conflicts reports
Sep 21, 14:28 PDT
Sep 20, 2023

No incidents reported.

Sep 19, 2023
Completed - The scheduled maintenance has been completed.
Sep 19, 03:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:26 PDT
Scheduled - SERVICE IMPACT
The services listed below will be impacted during the maintenance window. The service interruption can occur any time after the maintenance start is announced via the status site.

Intapp Reporting Service (IRS):
- Customers may experience interruptions while querying the data in IRS

MAINTENANCE CONTENT
- IRS: Infrastructure component upgrade

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- If you have any questions, please contact Support@intapp.com.

Sep 18, 13:51 PDT
Sep 18, 2023
Completed - The scheduled maintenance has been completed.
Sep 18, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:51 PDT
Scheduled - SERVICE IMPACT
There will be a few minutes downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- Critical bug fixes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.

Sep 18, 10:00 PDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 12:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 PDT
Scheduled - SERVICE IMPACT 
There will be a downtime during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

MAINTENANCE DETAILS
- Infrastructure upgrades of the sandbox environments

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.

Sep 11, 16:55 PDT
Completed - The scheduled maintenance has been completed.
Sep 16, 09:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:02 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the four-hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.

Aug 31, 15:46 PDT
Sep 15, 2023
Resolved - The issue has been resolved. All services are operating as normal.
Sep 15, 08:59 PDT
Update - We are continuing to monitor for any further issues.
Sep 15, 05:25 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 05:24 PDT
Investigating - We are currently experiencing a service outage relating to our Open and Flow sandbox solutions in the US region. We are currently investigating the cause of the issue and will provide more information as it becomes available.
Sep 15, 04:05 PDT
Completed - The scheduled maintenance has been completed.
Sep 15, 08:43 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 PDT
Scheduled - SERVICE IMPACT 
There will be a downtime during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

MAINTENANCE DETAILS
- Infrastructure upgrades of the sandbox environments

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.

Sep 11, 16:50 PDT
Sep 14, 2023
Completed - The scheduled maintenance has been completed.
Sep 14, 23:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:02 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 4 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.

Aug 31, 15:40 PDT
Completed - The scheduled maintenance has been completed.
Sep 14, 12:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 11:45 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 4 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.

Aug 31, 15:34 PDT
Sep 13, 2023

No incidents reported.