Intapp, Inc. Status

All Systems Operational

About This Site

Welcome to the Intapp Status Page, where we report the current status of our Intapp solutions. To see the status of a solution in a specific geographic region, expand any of the regional components. Below the list of regions, you’ll find notifications and information about upcoming maintenance events. For information about previous maintenance or incidents, use the History tab.

EU Operational

DealCloud EU1 Operational

DealCloud PS EU1 Operational

Risk/Flow EU Operational

Risk/Flow EU1 Operational

Flow EU Operational

Flow EU1 Operational

Time EU Operational

Time EU1 Operational

Pricing EU Operational

Intapp Integration Service (IIS) EU Operational

Intapp Integration Service (IIS) EU1 Operational

Experience EU Operational

Relationships EU Operational

Collaboration & Content EU1 Operational

Billstream EU1 Operational

US Operational

DealCloud US1 Operational

DealCloud US3 Operational

DealCloud US4 Operational

DealCloud US5 Operational

DealCloud PS US1 Operational

Risk/Flow US Operational

Risk/Flow US1 Operational

Walls US1 Operational

Flow US Operational

Flow US1 Operational

Time US Operational

Time US1 Operational

Pricing US Operational

Intapp Integration Service (IIS) US Operational

Intapp Integration Service (IIS) US1 Operational

Experience US Operational

Relationships US Operational

Collaboration & Content US1 Operational

Billstream US1 Operational

AP Operational

DealCloud AP1 Operational

DealCloud PS AP1 Operational

Risk/Flow AP Operational

Risk/Flow AP1 Operational

Time AP Operational

Time AP1 Operational

Pricing AP Operational

Intapp Integration Service (IIS) AP Operational

Intapp Integration Service (IIS) AP1 Operational

Relationships AP Operational

Collaboration & Content AP1 Operational

CA Operational

DealCloud PS CA1 Operational

Risk/Flow CA Operational

Risk/Flow CA1 Operational

Flow CA Operational

Flow CA1 Operational

Time CA Operational

Time CA1 Operational

Intapp Integration Service (IIS) CA Operational

Intapp Integration Service (IIS) CA1 Operational

AE Operational

DealCloud AE1 Operational

EU: Non-Production Operational

DealCloud EU - Preview Sandbox Operational

EU DealCloud - Sandbox Operational

DealCloud PS EU - Preview Sandbox Operational

Risk/Flow EU - Sandbox Operational

Risk/Flow EU1 - Sandbox Operational

Walls EU1 - Sandbox Operational

Flow EU1 - Sandbox Operational

Flow EU - Sandbox Operational

Time EU - Sandbox Operational

Time EU1 - Sandbox Operational

Experience EU - Sandbox Operational

Collaboration & Content EU1 - Preview Sandbox Operational

Billstream EU1 - Sandbox Operational

US: Non-Production Operational

DealCloud US - Preview Sandbox Operational

US DealCloud - Sandbox Operational

DealCloud PS US - Preview Sandbox Operational

Risk/Flow US - Sandbox Operational

Risk/Flow US1 - Sandbox Operational

Walls US1 - Sandbox Operational

Flow US - Sandbox Operational

Flow US1 - Sandbox Operational

Time US - Sandbox Operational

Time US1 - Sandbox Operational

Experience US - Sandbox Operational

Billstream US1 - Sandbox Operational

AP: Non-Production Operational

DealCloud AP - Preview Sandbox Operational

DealCloud PS AP - Preview Sandbox Operational

Risk/Flow AP - Sandbox Operational

Risk/Flow AP1 - Sandbox Operational

Time AP - Sandbox Operational

Time AP1 - Sandbox Operational

CA: Non-Production Operational

DealCloud PS CA - Preview Sandbox Operational

Risk/Flow CA - Sandbox Operational

Risk/Flow CA1 - Sandbox Operational

Flow CA - Sandbox Operational

Flow CA1 - Sandbox Operational

Time CA - Sandbox Operational

Time CA1 - Sandbox Operational

AE: Non-Production Operational

DealCloud AE - Preview Sandbox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Walls Release 2312 – US/EU Sandbox Nov 30, 2023 23:00 - Dec 1, 2023 03:00 PST

SERVICE IMPACT
There may be downtime during this release. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
The Walls Cloud 2312 release contains an enhancement to the SharePoint V2 extension and a defect fix.

The following improvement is included in this release:
- Exclusionary Walls now support SharePoint V2 Everyone groups.

For more information on the enhancements and defect fixes, please review the release notes on the Support Portal at the link below.

Walls Cloud Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Nov 28, 2023 - 11:03 PST

Pricing Database Maintenance - US Dec 2, 2023 08:00-10:00 PST

SERVICE IMPACT
Some users may be logged out during the maintenance window and the service may be unavailable for a short period of time. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

MAINTENANCE CONTENT
- Pricing database maintenance

ADDITIONAL INFORMATION
- If you have any questions, please contact Support@intapp.com.
Posted on Nov 27, 2023 - 14:25 PST

Collaboration & Content 2312 Dec 5, 2023 02:00-06:00 PST

SERVICE IMPACT
There will be no downtime associated with this release. However, some work may be queued temporarily during the maintenance window. The maintenance start will be announced via the status site.

RELEASE CONTENT
The update includes defect fixes and minor improvements.

For more details, please review the release notes that will be posted to the Support Portal the day before.
Intapp Collaboration & Content Release Notes

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Posted on Nov 21, 2023 - 10:05 PST

Risk/Flow 2312 – AP Dec 8, 2023 05:00-09:00 PST

SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
In this release, we improved Flow and Intake requests, improved the Conflicts Cloud PDF viewer, added Team Conflicts enhancements, and improved CDS-Risk synchronization for Client and Matter data. This release also includes API updates and defect fixes across Risk & Compliance products.

For more information on the new features, enhancements, and defect fixes, please review the release notes on the Support Portal at the links below.

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Nov 16, 2023 - 11:59 PST

Risk/Flow Release 2312 – US/CA/EU Dec 9, 2023 08:00-12:00 PST

Time Database Maintenance - US Dec 9, 2023 08:00-12:00 PST

SERVICE IMPACT 
We will be conducting maintenance on our cloud infrastructure to enhance the reliability of our database systems. During this maintenance period, you may experience a temporary disruption in the availability of our services. This can occur any time after the maintenance start is announced via the status site.

ACTION REQUIRED
We request that you plan your activities accordingly and advise your teams to save any critical work or data to avoid potential disruptions during the maintenance window.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Nov 17, 2023 - 08:41 PST

DealCloud 2312 - EU/AE - Preview Sandbox Dec 14, 2023 11:00-15:00 PST

SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 4 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

To learn more about the content of this update, please review the release notes that will be posted to the Support Portal and DealCloud University on the day of the update.
DealCloud Release Notes
DealCloud Legal Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Nov 28, 2023 - 10:31 PST

DealCloud 2312 - US/CA/AP - Preview Sandbox Dec 14, 2023 23:00 - Dec 15, 2023 03:00 PST

Infrastructure Maintenance - AP Dec 15, 2023 05:00-09:00 PST

SERVICE IMPACT 
There may be several periods where the service will be unavailable for up to 30 minutes during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Infrastructure upgrades of backend systems

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Nov 27, 2023 - 10:32 PST

Infrastructure Maintenance - US/CA/EU Dec 16, 2023 08:00-12:00 PST

DealCloud Update 2312 - All Regions - PROD Dec 16, 2023 08:00-12:00 PST

SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the four-hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements.

To learn more about the content of this update, please review the release notes that will be posted to the Support Portal and DealCloud University the Thursday before the update.
DealCloud Release Notes
DealCloud Legal Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Nov 28, 2023 - 10:38 PST

Past Incidents

Nov 28, 2023

No incidents reported today.

Nov 27, 2023

Intapp Intake\Conflicts\Terms Partial Service Outage (US)

Resolved - We have resolved the incident.
Nov 27, 13:48 PST

Monitoring - We has resolved the incident but we are watching to make sure the resolution is complete.
Nov 27, 13:10 PST

Update - We are continuing to investigate this issue.
Nov 27, 13:01 PST

Update - We are continuing to investigate this issue.
Nov 27, 12:23 PST

Investigating - We are currently experiencing a partial outage relating to our Intake\Conflicts\Terms solution in the US region. We are currently investigating the cause of the issue and will provide more information as it becomes available.
Nov 27, 11:33 PST

Nov 26, 2023

No incidents reported.

Nov 25, 2023

Time Database Maintenance - EU

Completed - The scheduled maintenance has been completed.
Nov 25, 13:50 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:04 PST

Scheduled - SERVICE IMPACT 
We will be conducting maintenance on our cloud infrastructure to enhance the reliability of our database systems. During this maintenance period, you may experience a temporary disruption in the availability of our services. This can occur any time after the maintenance start is announced via the status site.

ACTION REQUIRED
We request that you plan your activities accordingly and advise your teams to save any critical work or data to avoid potential disruptions during the maintenance window.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Nov 3, 13:19 PDT

Infrastructure Maintenance - US/CA/EU

Completed - The scheduled maintenance has been completed.
Nov 25, 13:31 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:00 PST

Scheduled - SERVICE IMPACT 
There may be several periods where the service will be unavailable for up to 30 minutes during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Infrastructure upgrades of backend systems

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Nov 6, 08:58 PST

Nov 24, 2023

Infrastructure Maintenance - AP

Completed - The scheduled maintenance has been completed.
Nov 24, 09:08 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 05:00 PST

Risk/Flow 2312 – US/CA/EU Sandbox

Completed - The scheduled maintenance has been completed.
Nov 24, 03:29 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:02 PST

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
In this release, we improved Flow and Intake requests, improved the Conflicts Cloud PDF viewer, added Team Conflicts enhancements, and improved CDS-Risk synchronization for Client and Matter data. This release also includes API updates and defect fixes across Risk & Compliance products.

For more information on the new features, enhancements, and defect fixes, please review the release notes on the Support Portal at the links below.

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Nov 16, 11:57 PST

Nov 23, 2023

Risk/Flow 2312 – AP Sandbox

Completed - The scheduled maintenance has been completed.
Nov 23, 03:48 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 PST

Nov 22, 2023

Intapp IIS Connector Update for Elite 3E Cloud

Completed - The scheduled maintenance has been completed.
Nov 22, 01:17 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:30 PST

Scheduled - Reason and Impact of the Change
3E Cloud is transitioning to a new authentication system, necessitating all clients and partners to switch to new endpoints by November 30, 2023. For more information, visit: 3E Cloud API Documentation. This is an important breaking change introduced by Elite.

Our IIS platform facilitates 3E Cloud integration via the "HTTP - Intapp" connector. Clients and partners also utilize this connector in their custom processes. This connector is being enhanced with additional features to align with the 3E Cloud migration and help with the transition.

Release Details
This release introduces new functionality specifically for the "HTTP - Intapp" connector to support the 3E Cloud migration. Importantly, this update will not impact any existing integrations using this connector or other connectors or IIS features.

Implementers or clients must update their configurations at the connection level and deploy the latest version of the software to leverage this new functionality.
Note that this change is unrelated to 3E on-premise.

Scope
“HTTP – Intapp” connector”: Support common request header at connection level
“3E Time” integration pack: Accommodate new “HTTP – Intapp” connector functionality to include “Audience” token parameter in a header.

Additional Information
- If you have any questions, please contact support@intapp.com.
Nov 20, 13:28 PST

Nov 21, 2023

Nov 20, 2023

Emergency Maintenance - Time - CA

Completed - The scheduled maintenance has been completed.
Nov 20, 21:02 PST

Update - We have completed the pre-work for this maintenance. Any brief interruption of service associated with this maintenance remains on schedule for 8:00 pm pst.
Nov 20, 17:42 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 16:16 PST

Scheduled - SERVICE IMPACT
The service will be unavailable for approximately 5 minutes during the 60 minute maintenance window. Some users may be logged out during the maintenance period, but they will be able to log back in after the short interruption of service. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

MAINTENANCE DETAILS
This brief maintenance is to allow our Operations Team to scale up one of the database servers to ensure optimal performance of the applications.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Nov 20, 15:55 PST

Nov 19, 2023

DealCloud Release 2311 EHF1 - All Environments

Completed - The scheduled maintenance has been completed.
Nov 19, 19:25 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 19:00 PST

Nov 18, 2023

Time Database Maintenance delay - CA/AP

Resolved - The maintenance experienced a 55 minute delay. The maintenance has completed successfully and all functions are operational.
Nov 18, 16:29 PST

Time Database Maintenance - CA/AP

Completed - The scheduled maintenance has been completed.
Nov 18, 15:54 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 11:06 PST

Time Release 2311 – EU

Completed - The scheduled maintenance has been completed.
Nov 18, 14:12 PST

Update - The ongoing maintenance is experiencing a delay and will take longer than initially anticipated. The maintenance is now expected to require an additional four hours to complete. The estimated time of completion is now set for 4 PM PST.
Nov 18, 12:25 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 PST

Scheduled - The sandbox preview and production releases have been rescheduled. The sandbox preview is now scheduled for November 11 and the production release for November 18.

SERVICE IMPACT 
There will be downtime associated with this release. Website users may be logged out. Desktop users can work in offline mode during this time and will not be logged out. Do not execute bulk data upload during the maintenance. The service will be unavailable for up to 2 hours during the 4 hour maintenance window. This can occur any time after the maintenance start is announced via the status site. During the upgrade users will have synchronization and login errors.

RELEASE CONTENT
For more information on the content of this release, please review the Release Announcement on the Community and the Release Notes on the Support Portal.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Oct 19, 17:24 PDT

Time Release 2311 – US

Completed - The scheduled maintenance has been completed.
Nov 18, 11:29 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 PST

Experience Release 2023.4.1 – US/EU

Completed - The scheduled maintenance has been completed.
Nov 18, 10:38 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 PST

Scheduled - SERVICE IMPACT
Please communicate to your users that there will be a downtime at some point during the 4-hour maintenance window. The service will be unavailable for up to 120 minutes and this can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes until the maintenance is completed.

RELEASE CONTENT

Favorite Views
- Clients can now save Favorite Views for both Classic and Advanced searches.

Search Views on Dashboard
- We enhanced the Views panel of the homepage to let users search for views to locate information quicker. Users can also search for Favorite Views on the dashboard.

Functionality to pull down schema
- Clients can now use the API via Swagger to export all fields and groups to display conditions in their environments for data review.

Enhancements to Advanced Search
- We modified the Advanced Search buttons to improve user experience and streamline complex search options.

Other Enhancements
- We improved deletion logic to enable additional force flags to check for usage on enums prior to deletion to avoid configuration errors.
- Clients can now clean up Cds Keys for Accounts.

Performance enhancements
- We improved latency issues with related panel load error.
- We modified rate limiting to perform with large data changes to client environments.
- We improved alerts on data syncing.

DEFECT FIXES
- We introduced an enhancement for Advanced Search decoupling of Industry.
- We improved overall performance and added enhancements to improve latency.

For more information on the content of this release, please review the release notes on the Support Portal.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Oct 31, 11:01 PDT

DealCloud Release 2311 - All Regions - PROD

Completed - The scheduled maintenance has been completed.
Nov 18, 10:26 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 PST

Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the four-hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
The 2311 release encompasses more than 90 novel features and enhancements. This includes zero-entry contact management through Automated Contact & Company Creation, increased flexibility in Advanced Collaboration Capabilities supporting dual storage, simplified data entry with the bulk edit grid accommodating multiple objects, and an enhanced Chrome extension for G Suite.

To learn more about the content of this release, please review the New Features Guide posted on the Support Portal and DealCloud University.
DealCloud New Features Guide
DealCloud Legal New Features Guide

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Oct 27, 09:04 PDT

Relationships 2023.4.1 – US, EU, AP

Completed - The scheduled maintenance has been completed.
Nov 18, 08:18 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 PST

Nov 17, 2023

Collaboration & Content Release 2311

Completed - The scheduled maintenance has been completed.
Nov 17, 03:50 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:30 PST

Scheduled - SERVICE IMPACT

There will be no downtime associated with this release. However, some work may be queued temporarily during the maintenance window. The maintenance start will be announced via the status site.

RELEASE CONTENT

We will be deploying the 2311 release of Intapp Collaboration & Content.

To learn more about the content of this release, please review the New Features Guide on the Support Portal at the link below.

Intapp Collaboration & Content New Features Guide

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Nov 2, 10:03 PDT

DealCloud 2311 - US/CA/AP - Preview Sandbox RC2

Completed - The scheduled maintenance has been completed.
Nov 17, 00:40 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 PST

Nov 16, 2023

DealCloud 2311 - EU/AE - Preview Sandbox RC2

Completed - The scheduled maintenance has been completed.
Nov 16, 12:43 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 11:00 PST

Nov 15, 2023

No incidents reported.

Nov 14, 2023

No incidents reported.