Intapp, Inc. Status

All Systems Operational

About This Site

Welcome to the Intapp Status Page, where we report the current status of our Intapp solutions. To see the status of a solution in a specific geographic region, expand any of the regional components. Below the list of regions, you’ll find notifications and information about upcoming maintenance events. For information about previous maintenance or incidents, use the History tab.

EU Operational

DealCloud EU1 Operational

DealCloud PS EU1 Operational

DealCloud Data Connector EU1 Operational

Risk/Flow EU1 Operational

Walls EU1 Operational

Flow EU1 Operational

Time EU1 Operational

Billstream EU1 Operational

Pricing EU Operational

Collaboration EU1 Operational

Intapp Integration Service (IIS) EU1 Operational

Experience EU Operational

Relationships EU Operational

US Operational

DealCloud US1 Operational

DealCloud US3 Operational

DealCloud US4 Operational

DealCloud US5 Operational

DealCloud PS US1 Operational

DealCloud Data Connector US1 Operational

Risk/Flow US1 Operational

Walls US1 Operational

Flow US1 Operational

Time US1 Operational

Billstream US1 Operational

Pricing US Operational

Collaboration US1 Operational

Intapp Integration Service (IIS) US1 Operational

Experience US Operational

Relationships US Operational

AP Operational

DealCloud AP1 Operational

DealCloud PS AP1 Operational

DealCloud Data Connector AP1 Operational

Risk/Flow AP1 Operational

Time AP1 Operational

Pricing AP Operational

Collaboration AP1 Operational

Intapp Integration Service (IIS) AP1 Operational

Relationships AP Operational

CA Operational

DealCloud PS CA1 Operational

Risk/Flow CA1 Operational

Walls CA1 Operational

Flow CA1 Operational

Time CA1 Operational

Intapp Integration Service (IIS) CA1 Operational

AE Operational

DealCloud AE1 Operational

EU: Non-Production Operational

DealCloud EU - Preview Sandbox Operational

EU DealCloud - Sandbox Operational

DealCloud PS EU - Preview Sandbox Operational

DealCloud Data Connector EU1 - Sandbox Operational

Risk/Flow EU1 - Sandbox Operational

Walls EU1 - Sandbox Operational

Flow EU1 - Sandbox Operational

Time EU1 - Sandbox Operational

Experience EU - Sandbox Operational

Collaboration EU1 - Preview Sandbox Operational

Billstream EU1 - Sandbox Operational

US: Non-Production Operational

DealCloud US - Preview Sandbox Operational

US DealCloud - Sandbox Operational

DealCloud PS US - Preview Sandbox Operational

DealCloud Data Connector US1 - Sandbox Operational

Risk/Flow US1 - Sandbox Operational

Walls US1 - Sandbox Operational

Flow US1 - Sandbox Operational

Time US1 - Sandbox Operational

Experience US - Sandbox Operational

Billstream US1 - Sandbox Operational

AP: Non-Production Operational

DealCloud AP - Preview Sandbox Operational

DealCloud PS AP - Preview Sandbox Operational

DealCloud Data Connector AP1 - Sandbox Operational

Risk/Flow AP1 - Sandbox Operational

Time AP1 - Sandbox Operational

CA: Non-Production Operational

DealCloud PS CA - Preview Sandbox Operational

Risk/Flow CA1 - Sandbox Operational

Walls CA1 - Sandbox Operational

Flow CA1 - Sandbox Operational

Time CA1 - Sandbox Operational

AE: Non-Production Operational

DealCloud AE - Preview Sandbox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DealCloud Data Connector 2410 Release - US/AP Sandbox Oct 10, 2024 23:00 - Oct 11, 2024 03:00 PDT

SERVICE IMPACT
There will be no downtime associated with this release. However, during the maintenance window, users may experience delays of up to four hours in data synchronization between the DealCloud and Snowflake databases. The maintenance start will be announced via the status site.

RELEASE CONTENT
The update includes infrastructure improvements and defect fixes.

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Posted on Sep 26, 2024 - 13:56 PDT

Tech Foundation Services Maintenance - AP Oct 11, 2024 05:00-09:00 PDT

SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Intapp Reporting Service (IRS):
- Analytics and/or interactive dashboards will be unavailable during the entire maintenance window.

MAINTENANCE CONTENT
- IRS/IDM General Infrastructure improvements

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- If you have any questions, please contact Support@intapp.com.
Posted on Sep 20, 2024 - 15:02 PDT

Risk/Flow Release 2410 – AP Oct 11, 2024 05:00-09:00 PDT

SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
The 2410 release includes features and enhancements to Intake, Flow, Conflicts, and Terms. We resolved an CDS-sync issue for all products and a UI issue for Terms. The Intake and Flow release includes fixes for Smart Lookup, requests, and Data Sets. Additionally, the Intake and Flow release includes improvements to Data Sets and firmographics.

For more information on the new features, enhancements, and defect fixes, please review the release notes on the Support Portal at the links below.

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Sep 19, 2024 - 15:25 PDT

Walls Release 2410 – US/CA/EU Oct 12, 2024 08:00-12:00 PDT

SERVICE IMPACT
There may be downtime during this release. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
The Intapp Walls Cloud 2410 release contains enhancements and defect fixes for the Intapp Walls Cloud Application. Some of the updates include:

- Two new capabilities for API only access to Walls.
- A SharePoint extension improvement to handle invalid SharePoint site URLs.

For more information on the enhancements and defect fixes, please review the release notes on the Support Portal at the link below.

Walls Cloud Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Sep 20, 2024 - 11:52 PDT

Risk/Flow Release 2410 – US/CA/EU Oct 12, 2024 08:00-12:00 PDT

Tech Foundation Services Maintenance – US, EU, CA Oct 12, 2024 08:00-12:00 PDT

SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Intapp Reporting Service (IRS):
- Analytics and/or interactive dashboards will be unavailable during the entire maintenance window.

MAINTENANCE CONTENT
- IRS/IDM/Experience Classic general infrastructure improvements

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- If you have any questions, please contact Support@intapp.com.
Posted on Sep 20, 2024 - 15:07 PDT

DealCloud Update 2410- All Regions - PROD Oct 19, 2024 08:00-12:00 PDT

SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the four-hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements.

To learn more about the content of this update, please review the release notes that will be posted to the Support Portal and DealCloud University the day before the update.
DealCloud Release Notes
DealCloud Legal Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Oct 04, 2024 - 15:13 PDT

Past Incidents

Oct 7, 2024

No incidents reported today.

Oct 6, 2024

DealCloud Data Connector Maintenance - US/EU

Completed - The scheduled maintenance has been completed.
Oct 6, 03:09 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:02 PDT

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, during the maintenance window, users may experience delays of up to 48 hours in data synchronization between the DealCloud and Snowflake databases. The maintenance start will be announced via the status site.

RELEASE CONTENT
The update includes infrastructure improvements and defect fixes.

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Oct 1, 11:12 PDT

Oct 5, 2024

Intapp Open system unavailable

Resolved - This incident has been resolved.
Oct 5, 12:29 PDT

Identified - We are currently experiencing a system outage due to a Microsoft patch. Our teams are currently investigating.
Oct 5, 10:27 PDT

Intapp Integration Service (IIS) Release – US/CA/EU

Completed - The scheduled maintenance has been completed.
Oct 5, 10:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 PDT

Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the maintenance window.

Processes on Intapp Atom Cloud may face brief interruptions and may not complete successfully during this period.

RELEASE CONTENT
- Atom Cloud Infrastructure improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact Support@intapp.com.
Sep 20, 12:17 PDT

DealCloud 2409 HF3 - All Regions

Completed - The scheduled maintenance has been completed.
Oct 5, 09:33 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 PDT

Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 120 minute maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Sep 30, 12:42 PDT

Oct 4, 2024

Intapp Integration Service (IIS) Release – AP

Completed - The scheduled maintenance has been completed.
Oct 4, 06:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 05:02 PDT

DealCloud Data Connector Maintenance - US/AP Sandbox

Completed - The scheduled maintenance has been completed.
Oct 4, 02:51 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:03 PDT

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, during the maintenance window, users may experience delays of up to four hours in data synchronization between the DealCloud and Snowflake databases. The maintenance start will be announced via the status site.

RELEASE CONTENT
The update includes infrastructure improvements and defect fixes.

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Sep 25, 14:28 PDT

Oct 3, 2024

Intapp Reporting Service 2410 - US/CA/AP - Sandbox

Completed - The scheduled maintenance has been completed.
Oct 3, 23:27 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:01 PDT

Scheduled - SERVICE IMPACT
The Intapp Reporting Service (IRS) will be unavailable, and users may be unable to login or interact with dashboards at anytime during the maintenance window. The impact can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
- Reporting service upgrade
- Infrastructure updates

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications.
- If you have any questions, please contact Support@intapp.com.
Sep 26, 17:54 PDT

Intapp Reporting Service 2410 - EU - Sandbox

Completed - The scheduled maintenance has been completed.
Oct 3, 12:12 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 12:03 PDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Watchlist data is not updated

Resolved - The issue has been resolved. All services are operating as normal.
Oct 1, 12:09 PDT

Update - We are continuing to work on a fix for this issue. Further updates will be posted as soon as more information is available.
Oct 1, 06:44 PDT

Update - We are continuing to work on a fix for this issue. Further updates will be posted as soon as more information is available.
Sep 27, 09:32 PDT

Update - We are continuing to work on a fix for this issue. Further updates will be posted as soon as more information is available.
Sep 27, 06:03 PDT

Update - As you may be aware, the watchlist data is currently experiencing an update delay. We are actively investigating the issue and working towards a resolution. We will provide updates as soon as more information becomes available.
Sep 27, 02:08 PDT

Identified - We have identified the issue and are working on a resolution.
Further updates will be posted shortly.
Sep 26, 12:20 PDT

Investigating - Watchlist data has not updated since September 25 at 10 AM UTC. We are investigating the issue.
Sep 26, 11:35 PDT

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

Intapp Dealcloud Service Outage [USA, EU, APAC, CA, AP]

Resolved - We have resolved the incident.
Sep 28, 04:21 PDT

Monitoring - All affected services and regions have now been restored.
We are continuing to monitor to ensure performance.
Sep 28, 03:44 PDT

Update - System access has been restored, and users can now log back in. However, some functionalities and services may still be affected. We are actively working to fully restore them.
Sep 28, 03:07 PDT

Update - We are continuing to work on a fix for this issue.
Sep 28, 02:37 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 28, 02:07 PDT

Investigating - We are currently experiencing a service outage relating to our Dealcloud solution in the all regions. We are currently investigating the cause of the issue and will provide more information as it becomes available.
Sep 28, 02:06 PDT

Sep 27, 2024

Intapp Open US Sandbox intermittent issues

Resolved - We have resolved the incident.
Sep 27, 11:32 PDT

Update - We are continuing to work on a fix for this issue.
Sep 27, 10:39 PDT

Identified - Some US clients may experience access issues on their sandbox environment. We are currently working to restore the service.
Further updates will be posted shortly.
Sep 27, 07:03 PDT

Risk/Flow Release 2410 – US/CA/AP Sandbox

Completed - The scheduled maintenance has been completed.
Sep 27, 02:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 23:07 PDT

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
The 2410 release includes features and enhancements to Intake, Flow, Conflicts, and Terms. We resolved an CDS-sync issue for all products and a UI issue for Terms. The Intake and Flow release includes fixes for Smart Lookup, requests, and Data Sets. Additionally, the Intake and Flow release includes improvements to Data Sets and firmographics.

For more information on the new features, enhancements, and defect fixes, please review the release notes on the Support Portal at the links below.

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Sep 19, 15:21 PDT

Walls Release 2410 – US/CA Sandbox

Completed - The scheduled maintenance has been completed.
Sep 27, 00:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 23:07 PDT

Scheduled - SERVICE IMPACT
There may be downtime during this release. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
The Intapp Walls Cloud 2410 release contains enhancements and defect fixes for the Intapp Walls Cloud Application. Some of the updates include:

- Two new capabilities for API only access to Walls.
- A SharePoint extension improvement to handle invalid SharePoint site URLs.

For more information on the enhancements and defect fixes, please review the release notes on the Support Portal at the link below.

Walls Cloud Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Sep 20, 11:49 PDT

Sep 26, 2024

Risk/Flow Release 2410 – EU Sandbox

Completed - The scheduled maintenance has been completed.
Sep 26, 12:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 11:00 PDT

Walls Release 2410 – EU Sandbox

Completed - The scheduled maintenance has been completed.
Sep 26, 12:12 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 11:00 PDT

Intapp Time Degradation of Service CA

Resolved - The issue has been resolved. All services are operating as normal.
Sep 26, 06:31 PDT

Monitoring - A fix has been implemented and we are monitoring the results. We had identified a technical issue that may have caused delays in validation data synchronization and, in some cases, synchronization failure messages in the desktop application. The fix has been implemented and we are monitoring results. Further updates will be posted shortly.
Sep 26, 05:45 PDT

Investigating - We are currently experiencing a degradation of service relating to our Time solution in the CA region. We are currently investigating the cause of the issue and will provide more information as it becomes available.
Sep 26, 05:27 PDT

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

DealCloud Data Connector Maintenance - US Sandbox

Completed - The scheduled maintenance has been completed.
Sep 23, 10:49 PDT

Update - We are facing unforeseen technical challenges that have required us to extend our maintenance by an additional 6 hours. We're working diligently to resolve these issues as quickly as possible
Sep 23, 04:01 PDT

Update - Due to unforeseen technical challenges encountered during the maintenance process, we will need to extend the maintenance period by an additional 8 hours. We apologize for any inconvenience this may cause.
Sep 22, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:04 PDT

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, during the maintenance window, users may experience delays of up to 15 hours in data synchronization between the DealCloud and Snowflake databases. The maintenance start will be announced via the status site.

RELEASE CONTENT
We will be performing scheduled maintenance to upgrade our Data Platform to version 8.3 and conduct a database schema migration. During this time, our data pipelines will be temporarily paused, and new data will not be processed until the maintenance is complete.

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Sep 19, 14:58 PDT