All Systems Operational
Admin Portal - US Operational
90 days ago
99.99 % uptime
Today
Admin Portal - EU Operational
Admin Portal - APAC Operational
Intake-Conflicts-Terms/Flow - US Operational
90 days ago
100.0 % uptime
Today
Intake-Conflicts-Terms/Flow - US - Sandbox Operational
Intake-Conflicts-Terms/Flow - EU Operational
Intake-Conflicts-Terms/Flow - EU - Sandbox Operational
Intake-Conflicts-Terms/Flow - APAC Operational
Intake-Conflicts-Terms/Flow - APAC - Sandbox Operational
Experience - US Operational
90 days ago
100.0 % uptime
Today
Experience - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK Operational
90 days ago
99.91 % uptime
Today
Time Cloud - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Rekoop - UK Operational
90 days ago
99.91 % uptime
Today
Rekoop UK - Sandbox Operational
Time Cloud - APAC Operational
90 days ago
100.0 % uptime
Today
Time Cloud - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK - Sandbox Operational
Pricing - APAC Operational
Pricing - EU Operational
Pricing - US Operational
90 days ago
99.99 % uptime
Today
DealCloud - US Operational
DealCloud - EU Operational
Time - EU Operational
90 days ago
100.0 % uptime
Today
Time - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Time - US - Sandbox Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
Posted on Jun 7, 02:39 PDT
SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

API IMPROVEMENTS
- To better manage issues during the implementation and production phases, implementers with Admin rights are able to access and review the application logs.
- Performance has been improved for creating groups and adding users to the groups.

INTAKE/FLOW IMPROVEMENTS
- No updates to Intake/Flow functionality.

TERMS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The GetClientsAPI returned an error message when retrieving clients that had a DataTable custom field containing empty cell values.
- API: An error message was returned when attempting to assign users to a request.
- The default Dashboard view did not display the current user's pending requests.

CONFLICTS DEFECT FIXES
- In rare cases an error could occur when a user removed a column from the search results grid.

INTAKE/FLOW DEFECT FIXES
- Users who were reassigned to a request were unable to claim and approve the request.
- Users were able to claim a request from a state that had been completed and exited.

TERMS
- The 'Get Term Templates' data set operation did not work when using terminology translation.
Posted on Jun 7, 14:37 PDT
We will be undergoing scheduled maintenance during this time.
Posted on Jun 7, 02:41 PDT
SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

API IMPROVEMENTS
- To better manage issues during the implementation and production phases, implementers with Admin rights are able to access and review the application logs.
- Performance has been improved for creating groups and adding users to the groups.

INTAKE/FLOW IMPROVEMENTS
- No updates to Intake/Flow functionality.

TERMS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The GetClientsAPI returned an error message when retrieving clients that had a DataTable custom field containing empty cell values.
- API: An error message was returned when attempting to assign users to a request.
- The default Dashboard view did not display the current user's pending requests.

CONFLICTS DEFECT FIXES
- In rare cases an error could occur when a user removed a column from the search results grid.

INTAKE/FLOW DEFECT FIXES
- Users who were reassigned to a request were unable to claim and approve the request.
- Users were able to claim a request from a state that had been completed and exited.

TERMS
- The 'Get Term Templates' data set operation did not work when using terminology translation.
Posted on Jun 7, 14:41 PDT
We will be undergoing scheduled maintenance during this time.

The 4.53 scheduled maintenance is expected to include:
-Improved UX of Global Search Query Bar & Require/Exclude Option

On Saturday, June 1, the following features were released in 4.52:
-Document Notifications ensure content is fresh and approved, prior to Pitch or Proposal generation
Posted on Jun 16, 18:44 PDT
SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

API IMPROVEMENTS
- To better manage issues during the implementation and production phases, implementers with Admin rights are able to access and review the application logs.
- Performance has been improved for creating groups and adding users to the groups.

INTAKE/FLOW IMPROVEMENTS
- No updates to Intake/Flow functionality.

TERMS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The GetClientsAPI returned an error message when retrieving clients that had a DataTable custom field containing empty cell values.
- API: An error message was returned when attempting to assign users to a request.
- The default Dashboard view did not display the current user's pending requests.

CONFLICTS DEFECT FIXES
- In rare cases an error could occur when a user removed a column from the search results grid.

INTAKE/FLOW DEFECT FIXES
- Users who were reassigned to a request were unable to claim and approve the request.
- Users were able to claim a request from a state that had been completed and exited.

TERMS
- The 'Get Term Templates' data set operation did not work when using terminology translation.
Posted on Jun 7, 14:39 PDT
SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

API IMPROVEMENTS
- To better manage issues during the implementation and production phases, implementers with Admin rights are able to access and review the application logs.
- Performance has been improved for creating groups and adding users to the groups.

INTAKE/FLOW IMPROVEMENTS
- No updates to Intake/Flow functionality.

TERMS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The GetClientsAPI returned an error message when retrieving clients that had a DataTable custom field containing empty cell values.
- API: An error message was returned when attempting to assign users to a request.
- The default Dashboard view did not display the current user's pending requests.

CONFLICTS DEFECT FIXES
- In rare cases an error could occur when a user removed a column from the search results grid.

INTAKE/FLOW DEFECT FIXES
- Users who were reassigned to a request were unable to claim and approve the request.
- Users were able to claim a request from a state that had been completed and exited.

TERMS
- The 'Get Term Templates' data set operation did not work when using terminology translation.
Posted on Jun 7, 14:46 PDT
Past Incidents
Jun 17, 2019

No incidents reported today.

Jun 16, 2019

No incidents reported.

Jun 15, 2019
Completed - The scheduled maintenance has been completed.
Jun 15, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 20:01 PDT
Scheduled - The DealCloud Platform will undergo a scheduled update for our latest release on Saturday, June 15th, from 11:00 PM EST - 2:00 AM EST (-05:00 UTC).

During this time, there will be some interruptions in connectivity to the DealCloud Platform. We recommend that you do not perform any large data imports or changes until the maintenance window is closed.

For questions, or if you require technical support please contact us at support@dealcloud.com.

Thank you!
The DealCloud Support Team
Jun 15, 20:00 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 09:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 08:11 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 7, 02:40 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 09:19 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 08:11 PDT
Scheduled - SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

ENHANCEMENTS
Improvement of Conflicts synonyms handling
Jun 13, 08:11 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 08:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.

The 4.52 scheduled maintenance is expected to include:
-Document Notifications ensure content is fresh and approved, prior to Pitch or Proposal generation

On Saturday, June 1, the following features were released in 4.51:
-Search Query Language to Require or Exclude values from Global Search Results
Jun 1, 11:12 PDT
Jun 14, 2019
Completed - The scheduled maintenance has been completed.
Jun 14, 08:28 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 04:56 PDT
Update - Admin Portal 1.51 release includes:

We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.

1. [DAS] New DAS API to combine and render Word and PowerPoint documents
2. [CDS Users API: Users] Add API to send reset password email to a user
3. [CDS Users API: Users] Do not send emails during user creation in UI and API.
Jun 5, 03:10 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
May 22, 03:18 PDT
Completed - The scheduled maintenance has been completed.
Jun 14, 07:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 07:07 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 7, 02:38 PDT
Completed - The scheduled maintenance has been completed.
Jun 14, 05:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 04:55 PDT
Scheduled - SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

ENHANCEMENTS
Improvement of Conflicts synonyms handling
Jun 13, 09:17 PDT
Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019
Completed - The scheduled maintenance has been completed.
Jun 11, 13:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 13:00 PDT
Scheduled - TimeCloud Database Indexing Improvements. No user impact expected
Jun 10, 08:58 PDT
Completed - The scheduled maintenance has been completed.
Jun 11, 08:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:00 PDT
Scheduled - TimeCloud Database Indexing Improvements APAC. No user impact expected.
Jun 10, 08:57 PDT
Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019
Completed - The scheduled maintenance has been completed.
Jun 8, 09:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:24 PDT
Update - Admin Portal 1.51 release includes:

We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.

1. [DAS] New DAS API to combine and render Word and PowerPoint documents
2. [CDS Users API: Users] Add API to send reset password email to a user
3. [CDS Users API: Users] Do not send emails during user creation in UI and API.
Jun 5, 03:10 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
May 22, 03:16 PDT
Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:23 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 6, 06:20 PDT
Jun 7, 2019
Completed - The scheduled maintenance has been completed.
Jun 7, 14:31 PDT
Update - This maintenance was completed on FRIDAY 6 MAY 31st, 6 AM PST.
Jun 5, 15:20 PDT
Scheduled - SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

DATA SET IMPROVEMENTS
- Party data sources have been added for use with generic data sets in conjunction with client data.

API IMPROVEMENTS
- To ensure data load rules are correct and the data load is accurate, implementers can now see the total count of related parties, searches, external data, and watchlist entries during the data load process.

UX IMPROVEMENTS
- Implementers can enable security for the Dashboard and User Group Entity via System -> Configuration in Open.

INTAKE/FLOW IMPROVEMENTS
- Intapp Intake 4.7 introduces a breaking change to the Document Assembly module using Intapp DAS. In previous versions of the API, boolean type questions returned true/false output values, now boolean type questions return Yes/No output values. Customers upgrading from earlier versions will need to manually update the templates to be compliant. See the Administration Guide for further details.

TERMS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The modifiedOn and modifiedBy properties of a component group entity did not update if group members were edited.
- Users were unable to add conflicts warnings to matters or parties when updating them using bulk endpoints.
- DataTable custom fields failed to render correctly.

CONFLICTS DEFECT FIXES
- The view search capability was not respected when linking searches to requests.
- When changing the order of sort fields in the results grid via drag and drop the column name being re-ordered was not visible.
- Special characters and symbols in the client description caused an error.
- Flow: Watch List integration was available without the Conflicts module enabled.

INTAKE/FLOW DEFECT FIXES
- Functionality for filtering of Boolean type custom attributes in virtual tables was regressed. The system was adding an implicit filter of Boolean_variable=false.
- The Files tab did not respect the file type or confidentiality selection.

TERMS
- No updates to Terms functionality.
May 28, 16:31 PDT
Completed - The scheduled maintenance has been completed.
Jun 7, 06:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 05:04 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 6, 06:21 PDT
Jun 6, 2019
Resolved - This incident has been resolved.
Jun 6, 13:34 PDT
Investigating - We are experiencing another performance issue and are currently investigating.
Jun 6, 08:00 PDT
Update - We are continuing to monitor for any further issues.
Jun 6, 05:24 PDT
Monitoring - A solution has been implemented and we are continuing to monitor the environment.
Jun 6, 05:10 PDT
Investigating - An issue has been reported and is currently being investigated.
Jun 6, 04:20 PDT
Jun 5, 2019

No incidents reported.

Jun 4, 2019
Completed - The scheduled maintenance has been completed.
Jun 4, 13:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 13:00 PDT
Scheduled - Desktop version of the software was released on the 28th May, however we need to make the database change to support the Timer Template Functionality Introduced. This has already been in UAT sincce April and tested.
May 29, 07:43 PDT
Jun 3, 2019
Completed - The scheduled maintenance has been completed.
Jun 3, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 00:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 2, 18:29 PDT
Scheduled - The DealCloud US Platform will undergo a scheduled maintenance update on Monday, June 3rd, from 12:00 AM EST - June 3rd 2:00 AM EST (-04:00 UTC).

During this time, there will be some interruptions in connectivity to the DealCloud Platform. We recommend that you do not perform any large data imports or changes until the maintenance window is closed.

For questions, or if you require technical support please contact us at support@dealcloud.com.

Thank you!
The DealCloud Support Team
Jun 2, 17:40 PDT