Resolved -
This incident has been resolved.
Jul 1, 13:50 PDT
Update -
We are observing gradual service recovery and continue to monitor the system closely.
At this time, service appears to be stabilizing, though some intermittent issues may still occur. A fix has been implemented and the team is actively monitoring results to confirm sustained recovery.
We will share another update as monitoring continues.
Jul 1, 05:54 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 1, 03:50 PDT
Identified -
We have identified the cause and are actively working on a resolution. The fix requires additional time to implement and validate to ensure a complete recovery. We appreciate your patience as we work through this, and we will provide our next update in the early hours of tomorrow, or sooner if there is significant progress to share.
Jun 30, 16:48 PDT
Update -
We are continuing to investigate the degradation of service impacting the DealCloud platform.
Jun 30, 16:14 PDT
Investigating -
We are continuing to investigate the degradation of service impacting the DealCloud platform. Updates will be provided once they become available.
Jun 30, 14:05 PDT
Monitoring -
The server restart has been completed successfully, and the DealCloud platform is back online. We are actively monitoring the environment to ensure all services remain stable and performing as expected.
Jun 30, 10:48 PDT
Identified -
We have identified the issue and determined that a server restart is required to restore service. The restart will result in a brief period of downtime for the DealCloud platform.
We will provide another update once the server restart has been completed and service has been restored.
Jun 30, 10:27 PDT
Investigating -
We are currently experiencing a degradation of service. We are actively investigating this issue and will provide updates once they become available.
Jun 30, 09:36 PDT