All Systems Operational
Admin Portal - US Operational
90 days ago
100.0 % uptime
Today
Admin Portal - EU Operational
Admin Portal - APAC Operational
Acceptance/Flow - US Operational
Acceptance/Flow - US - Sandbox Operational
Acceptance/Flow - EU Operational
Acceptance/Flow - EU - Sandbox Operational
Acceptance/Flow - APAC Operational
Acceptance/Flow - APAC - Sandbox Operational
Experience - US Operational
90 days ago
100.0 % uptime
Today
Experience - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK Operational
90 days ago
100.0 % uptime
Today
Time Cloud - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Rekoop - UK Operational
90 days ago
100.0 % uptime
Today
Rekoop UK - Sandbox Operational
Time Cloud - APAC Operational
90 days ago
100.0 % uptime
Today
Time Cloud - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK - Sandbox Operational
Pricing - APAC Operational
Pricing - EU Operational
Pricing - US Operational
90 days ago
100.0 % uptime
Today
DealCloud - US Operational
DealCloud - EU Operational
Time - EU Operational
90 days ago
100.0 % uptime
Today
Time - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Time - US - Sandbox Operational
90 days ago
100.0 % uptime
Today
Time - US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
SERVICE IMPACT
The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance starts.

5.0.120 VERSION CONTENT

CONFLICTS IMPROVEMENTS
- Performance improvements have been made for the Get Conflicts Search actions.

INTAKE/FLOW IMPROVEMENTS
- Functionality has been improved for retrieving related parties of clients and matters using multiple data sources functionality.
- Users are able to show or hide questions groups from the printed version of a form.

TERMS IMPROVEMENTS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The POST/api/intake/v1/requests/{requestId}/_approve in Swagger did not behave normally and requests submitted to an ad hoc state in the workflow stalled and did not move.

CONFLICTS DEFECT FIXES
- An expression invalid error displayed when an advanced expression was created for a search term using escaping characters such as "/".
- The Total Searches SSRS report failed to render correctly and displayed an error message when a search included a large number of search terms.
- The search term would only display in the Party Search Profile lightbox after clicking outside the search term field.
- The Past Search hits rendered incorrectly when generating a conflicts report.

INTAKE/FLOW DEFECT FIXES
- When using the Internet Explorer browser for Intapp Intake, the page scrolled to the top of the screen rather than remaining in position after answer types loaded and were selected for a smart lookup question.
- If parallel states followed a decision in a workflow design, the user was taken from the decision to an incorrect transition.

TERMS DEFECT FIXES
- Not updates to Terms functionality.
Posted on Sep 13, 14:35 PDT
SERVICE IMPACT
The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance starts.

5.0.120 VERSION CONTENT

CONFLICTS IMPROVEMENTS
- Performance improvements have been made for the Get Conflicts Search actions.

INTAKE/FLOW IMPROVEMENTS
- Functionality has been improved for retrieving related parties of clients and matters using multiple data sources functionality.
- Users are able to show or hide questions groups from the printed version of a form.

TERMS IMPROVEMENTS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The POST/api/intake/v1/requests/{requestId}/_approve in Swagger did not behave normally and requests submitted to an ad hoc state in the workflow stalled and did not move.

CONFLICTS DEFECT FIXES
- An expression invalid error displayed when an advanced expression was created for a search term using escaping characters such as "/".
- The Total Searches SSRS report failed to render correctly and displayed an error message when a search included a large number of search terms.
- The search term would only display in the Party Search Profile lightbox after clicking outside the search term field.
- The Past Search hits rendered incorrectly when generating a conflicts report.

INTAKE/FLOW DEFECT FIXES
- When using the Internet Explorer browser for Intapp Intake, the page scrolled to the top of the screen rather than remaining in position after answer types loaded and were selected for a smart lookup question.
- If parallel states followed a decision in a workflow design, the user was taken from the decision to an incorrect transition.

TERMS DEFECT FIXES
- Not updates to Terms functionality.
Posted on Sep 13, 14:39 PDT
We will be undergoing scheduled maintenance at this time.
The following issues will be fixed:
-Improved performance of Time REST API Timentry methods
-Fixed error TOO_MANY_REDIRECTS when accessing Time REST API Swagger
Posted on Sep 6, 15:50 PDT
The 4.63 scheduled maintenance is expected to include:
-Tags may be added to Client entity

On Saturday, September 7, the following features were released in 4.62:
-Ability to shortcut straight to a Profile Page from Global Search Bar
Posted on Sep 7, 19:33 PDT
We will be undergoing scheduled maintenance at this time.
The following issues will be fixed:
-Improved performance of Time REST API Timentry methods
-Fixed error TOO_MANY_REDIRECTS when accessing Time REST API Swagger
Posted on Sep 6, 15:48 PDT
SERVICE IMPACT
The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance starts.

5.0.120 VERSION CONTENT

CONFLICTS IMPROVEMENTS
- Performance improvements have been made for the Get Conflicts Search actions.

INTAKE/FLOW IMPROVEMENTS
- Functionality has been improved for retrieving related parties of clients and matters using multiple data sources functionality.
- Users are able to show or hide questions groups from the printed version of a form.

TERMS IMPROVEMENTS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The POST/api/intake/v1/requests/{requestId}/_approve in Swagger did not behave normally and requests submitted to an ad hoc state in the workflow stalled and did not move.

CONFLICTS DEFECT FIXES
- An expression invalid error displayed when an advanced expression was created for a search term using escaping characters such as "/".
- The Total Searches SSRS report failed to render correctly and displayed an error message when a search included a large number of search terms.
- The search term would only display in the Party Search Profile lightbox after clicking outside the search term field.
- The Past Search hits rendered incorrectly when generating a conflicts report.

INTAKE/FLOW DEFECT FIXES
- When using the Internet Explorer browser for Intapp Intake, the page scrolled to the top of the screen rather than remaining in position after answer types loaded and were selected for a smart lookup question.
- If parallel states followed a decision in a workflow design, the user was taken from the decision to an incorrect transition.

TERMS DEFECT FIXES
- Not updates to Terms functionality.
Posted on Sep 13, 14:43 PDT
SERVICE IMPACT
The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance starts.

5.0.120 VERSION CONTENT

CONFLICTS IMPROVEMENTS
- Performance improvements have been made for the Get Conflicts Search actions.

INTAKE/FLOW IMPROVEMENTS
- Functionality has been improved for retrieving related parties of clients and matters using multiple data sources functionality.
- Users are able to show or hide questions groups from the printed version of a form.

TERMS IMPROVEMENTS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- The POST/api/intake/v1/requests/{requestId}/_approve in Swagger did not behave normally and requests submitted to an ad hoc state in the workflow stalled and did not move.

CONFLICTS DEFECT FIXES
- An expression invalid error displayed when an advanced expression was created for a search term using escaping characters such as "/".
- The Total Searches SSRS report failed to render correctly and displayed an error message when a search included a large number of search terms.
- The search term would only display in the Party Search Profile lightbox after clicking outside the search term field.
- The Past Search hits rendered incorrectly when generating a conflicts report.

INTAKE/FLOW DEFECT FIXES
- When using the Internet Explorer browser for Intapp Intake, the page scrolled to the top of the screen rather than remaining in position after answer types loaded and were selected for a smart lookup question.
- If parallel states followed a decision in a workflow design, the user was taken from the decision to an incorrect transition.

TERMS DEFECT FIXES
- Not updates to Terms functionality.
Posted on Sep 13, 14:46 PDT
Past Incidents
Sep 15, 2019

No incidents reported today.

Sep 14, 2019
Completed - The scheduled maintenance has been completed.
Sep 14, 11:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 PDT
Scheduled - Maintenance is being scheduled to relocate the Application Database in the Production environment.

The work will be carried out on the 14th September, 2019 at 16:00 UTC (17:00 BST)

We are estimating a 4 hour maintenance window in order to complete the work required but all efforts will be made to minimise this downtime.

Please be advised that the Rekoop Application will be offline for the duration of this maintenance.

Other TimeCloud Application end users can continue to use the application but may experience very brief interruptions and again all efforts will be taken to minimise any impact.
Sep 6, 09:27 PDT
Completed - The scheduled maintenance has been completed.
Sep 14, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:45 PDT
Scheduled - We will be undergoing scheduled maintenance at this time.
The following issues will be fixed:
-Improved performance of Time REST API Timentry methods
-Fixed error TOO_MANY_REDIRECTS when accessing Time REST API Swagger
Sep 6, 15:45 PDT
Completed - The scheduled maintenance has been completed.
Sep 14, 09:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:41 PDT
Scheduled - We will be undergoing scheduled maintenance at this time.
The following issues will be fixed:
-Improved performance of Time REST API Timentry methods
-Fixed error TOO_MANY_REDIRECTS when accessing Time REST API Swagger
Sep 6, 15:38 PDT
Completed - The scheduled maintenance has been completed.
Sep 14, 08:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 10, 00:41 PDT
Sep 13, 2019
Completed - The scheduled maintenance has been completed.
Sep 13, 07:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 10, 00:39 PDT
Sep 12, 2019
Completed - The scheduled maintenance has been completed.
Sep 12, 15:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:59 PDT
Scheduled - The maintenance will incur downtime. Some or all users will be unable to use the service for up to 15 minutes.
Users may continue to use desktop clients in offline mode. Downtime can occur anytime after maintenance starts.
Sep 12, 14:55 PDT
Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - This incident has now been resolved.
Sep 10, 06:36 PDT
Identified - Customers may see a warning that "A re-index of data is required. Please make sure that the Search Service is updated and then perform a re-index." This is an incorrect message, and customers may continue to work normally. This issue will be resolved shortly.
Sep 9, 09:54 PDT
Sep 9, 2019
Completed - The scheduled maintenance has been completed.
Sep 9, 17:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:02 PDT
Scheduled - SERVICE IMPACT
The maintenance may incur downtime. Some or all users may be unable to use the service for up to 60 minutes. Downtime can occur anytime after maintenance starts.

DEFECT FIXES
Certain search scenarios in various lookups (excluding conflicts searches) didn't return all expected results.
Sep 9, 11:31 PDT
Sep 8, 2019

No incidents reported.

Sep 7, 2019
Completed - The scheduled maintenance has been completed.
Sep 7, 12:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:13 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.

Admin Portal 1.57 release includes:
- Infrastructure improvements
Sep 5, 08:57 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 11:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:09 PDT
Scheduled - SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

5.0.110 VERSION CONTENT

DATA SET IMPROVEMENTS
- Business acceptance implementers can store date, time, and date/time type attributes in virtual tables to support date type custom data.
- Implementors or form designers are able to display all answer types or a combination of types as a result of the Get Terms Templates dataset operation.
- Operation filters can be set to display only those answers that correspond to the selected data set; for example the Get Term Value Matter Details operation will return only Matter type answers, or the Get Term Value Party Details operation will return only Party type answers.

UX IMPROVEMENTS
- Periods and hyphens are now treated as separators when searching throughout the application.

INTAKE/FLOW IMPROVEMENTS
- The required indicator for form questions are visible when printing a form.

TERMS IMPROVEMENTS
- No updates to Terms functionality.


COMMON/API/DATA SETS DEFECT FIXES
- Deleted parties could be retrieved using the GetParties API.
- When a data set was created using the User datasource, the data set did not recognize the User object type and resulted in an empty value the form question.
- The conflicts clearance summary property was missing from the Create and Update API methods.
- A validation error displayed after creating a data set and adding '0' to the external parameter name field.
- There were inconsistencies between SSRS and Sisense reports, such as total request counts, completion times, term frequency, and term statuses.
- EscapedCharacters and DisableAdditionalSynonymsAnalyzers were missing from both the POST and Get APIs and could not be updated.
- The data source fields were misaligned when the data source fields swapped places.

CONFLICTS DEFECT FIXES
- Users were unable to filter and sort searches based on the duration of the search.
- The conflicts search results count displayed incorrectly when using a Google Chrome browser.
- Line break tags were inserted incorrectly in the Compose mail lightbox when a user clicked the 'create report' action.
- Synonyms with separated special characters threw an error message when the search engine reindexed.
- Attachments included on the Conflicts search page were not visible to users with conflicts capabilities permissions; the attachments were visible to the creator only.
- The conflicts report did not include client/matter fields for search results found via the alias name.

INTAKE/FLOW DEFECT FIXES
- When filters were applied or updated, the Requests page scrolled to the top of the screen rather than remaining in position.
- Required fields in a grid type question were not respected and the form could be submitted with empty values.
- The lookup party link was not visible after typing in the party name on the request form.
- Modifications made to fields in Data Management caused a warning banner to display on the profile page.
- The read-only condition was not respected for form questions, or the hyperlinks and dialogue boxes associated with the form questions.

TERMS DEFECT FIXES
- No updates to Terms functionality.
Aug 26, 12:08 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 11:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 09:00 PDT
Scheduled - Maintenance is being scheduled to expand the current storage of the TimeCloud SQL Server in the Production environment.

The work will be carried out on the 7th September, 2019 at 16:00 UTC (17:00 BST)

We are estimating a 2 hour maintenance window in order to complete the work required.

During this maintenance end users may experience very brief interruptions when core servers are restarted but all efforts will be taken to minimise any impact.
Aug 30, 08:53 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 09:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 5, 05:59 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 09:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:00 PDT
Scheduled - The 4.62 scheduled maintenance is expected to include:
-Tags may be added to Client entity
-Ability to shortcut straight to a Profile Page from Global Search Bar
Aug 31, 21:20 PDT
Sep 6, 2019
Completed - The scheduled maintenance has been completed.
Sep 6, 08:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:01 PDT
Scheduled - SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

5.0.110 VERSION CONTENT

DATA SET IMPROVEMENTS
- Business acceptance implementers can store date, time, and date/time type attributes in virtual tables to support date type custom data.
- Implementors or form designers are able to display all answer types or a combination of types as a result of the Get Terms Templates dataset operation.
- Operation filters can be set to display only those answers that correspond to the selected data set; for example the Get Term Value Matter Details operation will return only Matter type answers, or the Get Term Value Party Details operation will return only Party type answers.

UX IMPROVEMENTS
- Periods and hyphens are now treated as separators when searching throughout the application.

INTAKE/FLOW IMPROVEMENTS
- The required indicator for form questions are visible when printing a form.

TERMS IMPROVEMENTS
- No updates to Terms functionality.


COMMON/API/DATA SETS DEFECT FIXES
- Deleted parties could be retrieved using the GetParties API.
- When a data set was created using the User datasource, the data set did not recognize the User object type and resulted in an empty value the form question.
- The conflicts clearance summary property was missing from the Create and Update API methods.
- A validation error displayed after creating a data set and adding '0' to the external parameter name field.
- There were inconsistencies between SSRS and Sisense reports, such as total request counts, completion times, term frequency, and term statuses.
- EscapedCharacters and DisableAdditionalSynonymsAnalyzers were missing from both the POST and Get APIs and could not be updated.
- The data source fields were misaligned when the data source fields swapped places.

CONFLICTS DEFECT FIXES
- Users were unable to filter and sort searches based on the duration of the search.
- The conflicts search results count displayed incorrectly when using a Google Chrome browser.
- Line break tags were inserted incorrectly in the Compose mail lightbox when a user clicked the 'create report' action.
- Synonyms with separated special characters threw an error message when the search engine reindexed.
- Attachments included on the Conflicts search page were not visible to users with conflicts capabilities permissions; the attachments were visible to the creator only.
- The conflicts report did not include client/matter fields for search results found via the alias name.

INTAKE/FLOW DEFECT FIXES
- When filters were applied or updated, the Requests page scrolled to the top of the screen rather than remaining in position.
- Required fields in a grid type question were not respected and the form could be submitted with empty values.
- The lookup party link was not visible after typing in the party name on the request form.
- Modifications made to fields in Data Management caused a warning banner to display on the profile page.
- The read-only condition was not respected for form questions, or the hyperlinks and dialogue boxes associated with the form questions.

TERMS DEFECT FIXES
- No updates to Terms functionality.
Aug 26, 12:04 PDT
Completed - The scheduled maintenance has been completed.
Sep 6, 06:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:38 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.

Admin Portal 1.57 release includes:
- Infrastructure improvements
Sep 5, 08:56 PDT
Completed - The scheduled maintenance has been completed.
Sep 6, 06:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 5, 06:00 PDT
Sep 5, 2019
Completed - The scheduled maintenance has been completed.
Sep 5, 20:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 5, 12:27 PDT
Sep 4, 2019

No incidents reported.

Sep 3, 2019
Resolved - AWS experienced an outage today, September 3rd for approximately 15 minutes which impacted the Intapp Experience site. The incident has now been resolved.
Sep 3, 18:45 PDT
Sep 2, 2019

No incidents reported.

Sep 1, 2019

No incidents reported.