All Systems Operational
Admin Portal - US   Operational
90 days ago
100.0 % uptime
Today
Admin Portal - EU   Operational
Admin Portal - APAC   Operational
Intake-Conflicts-Terms/Flow - US   Operational
90 days ago
100.0 % uptime
Today
Intake-Conflicts-Terms/Flow - US - Sandbox   Operational
Intake-Conflicts-Terms/Flow - EU   Operational
Intake-Conflicts-Terms/Flow - EU - Sandbox   Operational
Intake-Conflicts-Terms/Flow - APAC   Operational
Intake-Conflicts-Terms/Flow - APAC - Sandbox   Operational
Experience - US   Operational
90 days ago
100.0 % uptime
Today
Experience - EU   Operational
90 days ago
100.0 % uptime
Today
Time - EU   Operational
90 days ago
100.0 % uptime
Today
Time - EU - UAT   Operational
Time Rekoop   Operational
90 days ago
99.96 % uptime
Today
Time Rekoop - UAT   Operational
Time - APAC   Operational
90 days ago
100.0 % uptime
Today
Time - UK   Operational
90 days ago
100.0 % uptime
Today
Pricing - US   Operational
90 days ago
100.0 % uptime
Today
Pricing - EU   Operational
DealCloud - US   Operational
DealCloud - EU   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance is planned for a change of processors on the Time Cloud SQL Servers in the Production environment.

The work will be carried out on the 15th December, 2018 at 12:00 UTC

We are estimating a 2 hour maintenance window in order to complete the work required.

Users may experience very brief outages (less than 2 minutes) whilst this infrastructure is being upgraded. This is necessary to allow the fail over of database operations.
Posted on Dec 4, 10:01 PST
Update - We are excited to announce the availability of the Intapp Document Assembly Word Add-In. This new authoring tool allows you to create complex templates easily. It makes it quick to insert fields and conditional sections into the document templates. It also shows the list of fields and conditional sections on any document. More Add-In details at https://appsource.microsoft.com/en-us/product/office/WA104381902?src=office&tab=Overview. Instructions to use the Add-In are in the Intapp Admin Portal online admin guide.
Dec 12, 10:23 PST
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Dec 3, 03:38 PST
Expected downtime: less than 5 minutes
Production will be upgraded to 4.5.120 on January 5th, 2019.

Version 4.5.120 includes the following changes:

COMMON: 
Data Sets
* Fields are now alphabetically sorted in data set drop-downs.

Security/ UX
* Security updates have been applied application-wide.

INTAKE/FLOW:
* Users can now bulk assign requests to themselves from the request list page.
* When requests are converted or cloned, the new requests show a link to the originals.
* The GetRequests API now supports filtering on environment, rows to get, and rows to skip. 

CONFLICTS: 
No Conflicts-specific enhancements for 4.5.120.

TERMS
* During Terms document upload, users can only associate parties to a selected term if the parties have been linked to the matters associated with the client. 
* Users cannot remove data that is related to a Terms-Conflicts integration using an API.
* When the Terms-Conflicts integration is triggered, an error message now displays if any required data is missing.

DEFECT FIXES
Common/API
* When adding a matter to a group, after a user specified the client, the matter lookup did not apply the added client ID as a filter.

Conflicts
* The Conflicts report URL in notification messages was invalid (missing the server name).
* External data hits caused errors in standard conflicts reports.
* Conflicts users preparing reports for others were able to see secured clients or matters in the report preview.
* Certain actions in conflicts search results were not thread safe, resulting in infrequent errors.
* An error occurred when sending e-mails with attachments after changing the e-mail recipient.

Intake/Flow
* A multi-select smart lookup could not be used as the value source for a data set parameter.
* Condition variables were not evaluated correctly by Intapp Document Automation Service.
* Mobile: Request Action links in notifications did not lead to the Request Details screen if both Comment Required and Bypass Confirmation were enabled.

Terms
* When the Competitors term template was enabled, the UpdateTermsDocumentStatuses job failed.
Posted on Dec 4, 17:14 PST
We will be undergoing scheduled maintenance during this time.

The 4.4 scheduled maintenance is expected to include:
-Better UX for selecting long values in Search
-Configurable Columns on Team Panels
-Standard Views are visible on the Home Page
-Home Page widget can display active Flow requests

On Saturday, December 1, the following features were released in 4.35:
-Drag n drop home page widgets
-Configuration may constrain the Practices listed on a Lawyer's Practices field
-Parties can be created or edited in a Custom Object in the UI
-Improved Search Page Performance
Posted on Dec 1, 11:48 PST
Expected downtime: less than 5 minutes

Version 4.5.120 includes the following changes:

COMMON:
Data Sets
* Fields are now alphabetically sorted in data set drop-downs.

Security/ UX
* Security updates have been applied application-wide.

INTAKE/FLOW:
* Users can now bulk assign requests to themselves from the request list page.
* When requests are converted or cloned, the new requests show a link to the originals.
* The GetRequests API now supports filtering on environment, rows to get, and rows to skip.

CONFLICTS:
No Conflicts-specific enhancements for 4.5.120.

TERMS
* During Terms document upload, users can only associate parties to a selected term if the parties have been linked to the matters associated with the client.
* Users cannot remove data that is related to a Terms-Conflicts integration using an API.
* When the Terms-Conflicts integration is triggered, an error message now displays if any required data is missing.

DEFECT FIXES
Common/API
* When adding a matter to a group, after a user specified the client, the matter lookup did not apply the added client ID as a filter.

Conflicts
* The Conflicts report URL in notification messages was invalid (missing the server name).
* External data hits caused errors in standard conflicts reports.
* Conflicts users preparing reports for others were able to see secured clients or matters in the report preview.
* Certain actions in conflicts search results were not thread safe, resulting in infrequent errors.
* An error occurred when sending e-mails with attachments after changing the e-mail recipient.

Intake/Flow
* A multi-select smart lookup could not be used as the value source for a data set parameter.
* Condition variables were not evaluated correctly by Intapp Document Automation Service.
* Mobile: Request Action links in notifications did not lead to the Request Details screen if both Comment Required and Bypass Confirmation were enabled.

Terms
* When the Competitors term template was enabled, the UpdateTermsDocumentStatuses job failed.
Posted on Dec 4, 17:23 PST
Past Incidents
Dec 13, 2018
Completed - The scheduled maintenance has been completed.
Dec 13, 14:33 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 14:00 PST
Scheduled - Rekoop HF 29 will be rolled out. It includes an update to a report

22:00 UTC
Dec 7, 14:14 PST
Completed - The scheduled maintenance has been completed.
Dec 13, 14:32 PST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 14:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 14:00 PST
Scheduled - We will be deploying the TimeCloud 2018 Q4 release to the PRODUCTION environment on 13th December 2018 at the below times:

EU 22:00 UTC
APAC 17:00 UTC

Users may experience a very brief outage whilst the applications are refreshed.
Dec 4, 02:19 PST
Dec 12, 2018

No incidents reported.

Dec 11, 2018
Completed - The scheduled maintenance has been completed.
Dec 11, 14:17 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 14:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 7, 03:46 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 7, 00:54 PST
Scheduled - Rekoop HF 29 will be rolled out. It includes an update to a report. 22:00 UTC
Dec 7, 00:51 PST
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018
Completed - The scheduled maintenance has been completed.
Dec 8, 09:18 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 08:03 PST
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Dec 3, 03:36 PST
Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 16:32 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 14:00 PST
Scheduled - This maintenance is being scheduled on December 5th at 22:00 UTC to perform a required firmware upgrade in our Production environment.

Users may experience a very brief outage whilst this infrastructure is being upgraded.
Dec 5, 22:00 PST
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018
Completed - The scheduled maintenance has been completed.
Dec 1, 13:21 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:24 PST
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.

Admin Portal 1.37.1 release includes:

- Infrastructure improvements
Nov 27, 08:45 PST
Completed - The scheduled maintenance has been completed.
Dec 1, 11:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.

The 4.35 scheduled maintenance is expected to include:
-Configuration may constrain the Practices listed on a Lawyer's Practices field
-Allow reordering widgets on the home page
-Parties can be created or edited in a Custom Object in the UI
-Improved Search Page Performance

On Saturday, November 17, the following features were released in 4.34:
-Ability to manage Panel Visibility of All Panels on Person Profile including "Top Matters"
-Admins can Grant Permissions to Lawyers on the basis of having billed time to a Work item
-Better UX for column widths of long text fields in Search & Filter View
-Custom enums are sorted alphabetically
-More than 4 widgets can be displayed on the Home Page
-PersonID is no longer displayed in the application
Nov 17, 16:16 PST
Completed - The scheduled maintenance has been completed.
Dec 1, 10:28 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 15:34 PST
Scheduled - Schedule
- Sandbox will be upgraded to 4.5.110 (EDITED) on 11/17/2018. Release notes and updated documentation will be available in the Support Community by 11/16/2018. Expected downtime: less than 15 minutes
- Production will be upgraded to 4.5.110 on 12/01/2018. Expected downtime: less than 15 minutes


COMMON: 
Data Sets
-  Updated user experience for selecting display formats such as general, table, parties, address, and so on.
-  Performance has been improved when importing data set definitions.

API
- Added ability to get all requests assigned to a given user via API.
- Added ability to get all users assigned to a request via API.
- Added ability to retrieve a list of linked sub-requests for a given request via API.
- Added ability to find the parent request of a sub-request via API.
- The GetMatters API now supports additional properties: addresses, matter users, warnings, notes, and  relationships. 

Security/ UX
-  Security updates have been applied application-wide.

INTAKE/FLOW:
- When defining document questions with Intapp Document Automation Service, template variables for table columns can now be auto-populated and reloaded.
- Notes can now be copied to converted requests.

CONFLICTS: 
- Searches are now converted along with Intake requests.

TERMS
- When users upload a term document, they can select a subset of matters in a group that should not inherit the terms guidelines for that group.
- The document upload and entity profile pages now support component groups of any type, not just client groups.
- Grids now support component groups of any type and there is now a Group Type sticky filter. 
- A new column called Selected Text has been added to allow users to view some term document data from within list screens. 
- Terms application-level search performance has been improved.

DEFECT FIXES
Common/API
- The CreateMatterRelationships operation failed after checking for duplicates.
- Get Matters request timed out when filtering a very large number of rows.
- Parties, Clients and Matters with dots at the end of their Ids could not be returned by API.
- The GetGroups API returned an incorrect value for Active status.
- The UpdateRequest API did not populate request data correctly.
- Events were not triggered for Create/Delete User operations within groups.
- Notification e-mails were sent to inactive users.
- A user could not log out of Swagger after logging in using IDM.
- After unmanaged users logged in via IDM, logout redirected them to the Microsoft page.
- An error occurred when a user searched for a related party, client, or matter in a party profile page.
- Buttons were not rendered in correct positions in Management Reports.

Conflicts
- Hit categories were incorrectly assigned in a PDF conflicts report.
- A PDF Conflicts Report returned an error when more than 4000 search results were included.
- After upgrade, the application incorrectly reported that the search engine was not indexed.
- The blackbook lightbox was incorrectly resized after blackbook custom fields were added.
- Custom fields with a smart lookup control did not work properly with a blackbook profile.
- When an Interactive Conflicts Report hit resolution included a note, a validation message indicated that the required note was missing.
- Performance was slow opening a page after entering a destination page number in the Conflicts Searches list.
- Conflicts e-mails could not be sent if a search was linked to a completed request.
- An inaccurate error message was shown when updating the search index if the search engine was unavailable.
- Corporate tree scrollbars were rendered incorrectly in conflicts hits.

Intake/Flow
- If a notification failed, no additional notifications could be sent.
- An incorrect error message was shown when testing a data set with multiple operation filters.
- A data set with party format could not be saved if a field other than the Name field was defined as "Related Party Name."
- After IDM login, users were not redirected to the request form.
- After session expiration, a WAAD user was not redirected to the login page from the request page.
- When hierarchy was enabled on a grid question, sorting and paging resulted in errors.
- Matter ID and name were not copied after cloning a request of Edit Matter workflow type.
- Notifications on the Activities tab were not rendered as HTML.
- Invisible characters are now trimmed for all columns in data sets.

Terms
No defects for 4.5.110.
Nov 13, 14:49 PST
Completed - The scheduled maintenance has been completed.
Dec 1, 10:27 PST
Scheduled - Defect resolution: large conflict report pdf produces a 401 error
No downtime expected. Some users may have to re-login after the upgrade.
Nov 28, 17:11 PST
Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.