Service Under Maintenance
Admin Portal - US Operational
90 days ago
100.0 % uptime
Today
Admin Portal - EU Operational
Admin Portal - APAC Operational
Risk/Flow - US Operational
Risk/Flow - US - Sandbox Operational
Risk/Flow - EU Operational
Risk/Flow - EU - Sandbox Operational
Risk/Flow - APAC Operational
Risk/Flow - APAC - Sandbox Operational
Experience - US Operational
90 days ago
100.0 % uptime
Today
Experience - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK Operational
90 days ago
100.0 % uptime
Today
Time Cloud - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Rekoop - UK Operational
90 days ago
100.0 % uptime
Today
Rekoop UK - Sandbox Operational
Time Cloud - APAC Operational
90 days ago
100.0 % uptime
Today
Time Cloud - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK - Sandbox Operational
Pricing - APAC Operational
Pricing - EU Under Maintenance
Pricing - US Under Maintenance
90 days ago
99.64 % uptime
Today
DealCloud - US Operational
DealCloud - EU Operational
Time - EU Operational
90 days ago
100.0 % uptime
Today
Time - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Time - US - Sandbox Operational
90 days ago
100.0 % uptime
Today
Time - US Operational
Intapp OnePlace Operational
Time - CAN - Sandbox Operational
Admin Portal - CAN Operational
Time - AP- Sandbox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
The DealCloud Platform will undergo a scheduled update for our latest release on Saturday, February 29th, from 1:00 AM EDT - 9:00 AM EDT (-05:00 UTC).

During this time, there may be brief interruptions in connectivity to the DealCloud Platform. We recommend that you do not perform any large data imports or changes until the maintenance window is closed.

For questions, or if you require technical support please contact us at support@dealcloud.com.

Thank you!
The DealCloud Support Team
Posted on Feb 24, 11:49 PST
The maintenance will incur downtime. Some or all users will be unable to use the service for up to 30 minutes. Downtime can occur anytime after the maintenance start is announced via the status site.
Posted on Feb 29, 08:00 PST
NOTE
With this release, numbering scheme is altered to reflect Intapp-wide quarterly and point release convention.

SERVICE IMPACT
The maintenance will incur downtime. Some or all users will be unable to use the service for up to 4 hours.
Downtime can occur anytime after the maintenance start is announced via the status site.

INTAPP EXPERIENCE 2020.1.1/4.81 RELEASE CONTENT - NEW FEATURES/IMPROVEMENTS
-Upload up to 5000 rows of data may be exported to Excel for all tenants
Posted on Feb 9, 11:29 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 11:15 PST
Scheduled - SERVICE IMPACT
The maintenance may incur downtime. Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.

Please note that the release content has changed to:

2020.1.110 VERSION CONTENT

COMMON/API/DATA SET IMPROVEMENTS:
- Users can update or delete attachments via the API to ensure all documents associated with an entity are current.

- Custom fields are accessible in Sisense, and can be reported against to produce reports providing greater insights into clients, matters, and parties.

CONFLICTS IMPROVEMENTS
- No updates to Conflicts functionality.

INTAKE/FLOW IMPROVEMENTS
- A user who converts a request will be designated as the request creator, granting all request permissions to the user who completed the conversion.

- To better manage attachment type migration across systems during a form import or export, attachment types are mapped based on names rather than internal identifiers.

TERMS IMPROVEMENTS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- No updates to functionality.

CONFLICTS DEFECT FIXES
- An error message displayed in the mobile app when a Quick Search was run with affiliation and relationship required.

- In rare cases when the search engine index was populating and an entity in the system was updated at the same time the index was closed, the indexing process could fail.

INTAKE/FLOW DEFECT FIXES
- Fixed a request creation failure by non-admins for workflows that invoked an integration in the first state.

- Corrected a validation error when a workflow included an auto-transition state from a decision state to a decision state before the auto-transition occurred.

- Notifications that included a grid answer placeholder with a grand total and hidden columns were not sent and resulted in an error message.

- In cases where the scheduler job was running longer than the anticipated duration, users received two digest emails. The duplication issue has been resolved, but there may be a delay in receiving the daily digest email.

TERMS DEFECT FIXES
- Terms did not complete upload and processing of documents uploaded via the API with the 'Suggest Terms' option enabled.

- New documents uploaded via the API did not complete uploading and processing when the 'Enable OCR' option was enabled.

- When documents with text in two columns were categorized, the term position began outside of the text and was misaligned within the document.

- HTML tags from a document content were not escaped when displaying document search results.

- An error message was thrown and the automatic redirect to the login page did not occur after logging out of one of two open Terms tabs.

- Documents uploaded and categorized using the IE 11 or Edge browser did not display the correct values in the Terms categorization dialog.
Feb 11, 09:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 11:18 PST
Scheduled - SERVICE IMPACT
The maintenance may incur downtime. Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.

Please note that the release content has changed to:

2020.1.110 VERSION CONTENT

COMMON/API/DATA SET IMPROVEMENTS:
- Users can update or delete attachments via the API to ensure all documents associated with an entity are current.

- Custom fields are accessible in Sisense, and can be reported against to produce reports providing greater insights into clients, matters, and parties.

CONFLICTS IMPROVEMENTS
- No updates to Conflicts functionality.

INTAKE/FLOW IMPROVEMENTS
- A user who converts a request will be designated as the request creator, granting all request permissions to the user who completed the conversion.

- To better manage attachment type migration across systems during a form import or export, attachment types are mapped based on names rather than internal identifiers.

TERMS IMPROVEMENTS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- No updates to functionality.

CONFLICTS DEFECT FIXES
- An error message displayed in the mobile app when a Quick Search was run with affiliation and relationship required.

- In rare cases when the search engine index was populating and an entity in the system was updated at the same time the index was closed, the indexing process could fail.

INTAKE/FLOW DEFECT FIXES
- Fixed a request creation failure by non-admins for workflows that invoked an integration in the first state.

- Corrected a validation error when a workflow included an auto-transition state from a decision state to a decision state before the auto-transition occurred.

- Notifications that included a grid answer placeholder with a grand total and hidden columns were not sent and resulted in an error message.

- In cases where the scheduler job was running longer than the anticipated duration, users received two digest emails. The duplication issue has been resolved, but there may be a delay in receiving the daily digest email.

TERMS DEFECT FIXES
- Terms did not complete upload and processing of documents uploaded via the API with the 'Suggest Terms' option enabled.

- New documents uploaded via the API did not complete uploading and processing when the 'Enable OCR' option was enabled.

- When documents with text in two columns were categorized, the term position began outside of the text and was misaligned within the document.

- HTML tags from a document content were not escaped when displaying document search results.

- An error message was thrown and the automatic redirect to the login page did not occur after logging out of one of two open Terms tabs.

- Documents uploaded and categorized using the IE 11 or Edge browser did not display the correct values in the Terms categorization dialog.
Feb 11, 09:04 PST
TimeCloud Patching Maintenance Mar 8, 06:00-10:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 24, 03:26 PST
Scheduled - Server Maintenance for Security and Systems Patching has been scheduled across the selected TimeCloud Production environments for 8th March, 2020 to begin at 13:00 UTC. This patching is essential to maintain the integrity of our systems.

During this maintenance end users may experience intermittent interruptions when core servers are restarted but all efforts will be taken to limit any impact.
Mar 8, 06:00 PDT
Past Incidents
Feb 27, 2020

No incidents reported today.

Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020
Completed - The scheduled maintenance has been completed.
Feb 23, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 22:59 PST
Scheduled - SERVICE IMPACT:
We will be undergoing scheduled maintenance on the CDS API during this time. The maintenance will not affect any users.

DEFECT FIX:
CDS Users: Cannot login "Incorrect user key" error
Feb 21, 14:33 PST
Feb 22, 2020
Completed - The scheduled maintenance has been completed.
Feb 22, 12:09 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 11:04 PST
Scheduled - The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.
Feb 7, 16:39 PST
Completed - The scheduled maintenance has been completed.
Feb 22, 11:41 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 09:39 PST
Scheduled - The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.
Feb 7, 16:44 PST
Completed - The scheduled maintenance has been completed.
Feb 22, 10:52 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 07:59 PST
Scheduled - Server Maintenance for Security and Systems Patching has been scheduled across the selected TimeCloud Production environments for 22nd February, 2020 to begin at 16:00 UTC. This patching is essential to maintain the integrity of our systems.

During this maintenance end users may experience intermittent interruptions when core servers are restarted but all efforts will be taken to limit any impact.
Feb 19, 09:59 PST
Completed - The scheduled maintenance has been completed.
Feb 22, 09:34 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 08:00 PST
Scheduled - SERVICE IMPACT
The maintenance will incur downtime. Some or all users will be unable to use the service for up to 4 hours.
Downtime can occur anytime after the maintenance start is announced via the status site.
Feb 21, 14:11 PST
Completed - The scheduled maintenance has been completed.
Feb 22, 09:18 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 08:00 PST
Scheduled - The maintenance will incur downtime. Some or all users will be unable to use the service for up to 30 minutes. Downtime can occur anytime after the maintenance start is announced via the status site.
Feb 17, 06:26 PST
Feb 21, 2020
Completed - The scheduled maintenance has been completed.
Feb 21, 05:56 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 05:00 PST
Scheduled - SERVICE IMPACT
The maintenance may incur downtime. Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.

2020.1.110 VERSION CONTENT

COMMON/API/DATA SET IMPROVEMENTS:
- Users can update or delete attachments via the API to ensure all documents associated with an entity are current.

- Custom fields are accessible in Sisense, and can be reported against to produce reports providing greater insights into clients, matters, and parties.

CONFLICTS IMPROVEMENTS
- No updates to Conflicts functionality.

INTAKE/FLOW IMPROVEMENTS
- A user who converts a request will be designated as the request creator, granting all request permissions to the user who completed the conversion.

- To better manage attachment type migration across systems during a form import or export, attachment types are mapped based on names rather than internal identifiers.

TERMS IMPROVEMENTS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- No updates to functionality.

CONFLICTS DEFECT FIXES
- An error message displayed in the mobile app when a Quick Search was run with affiliation and relationship required.

- In rare cases when the search engine index was populating and an entity in the system was updated at the same time the index was closed, the indexing process could fail.

INTAKE/FLOW DEFECT FIXES
- Fixed a request creation failure by non-admins for workflows that invoked an integration in the first state.

- Corrected a validation error when a workflow included an auto-transition state from a decision state to a decision state before the auto-transition occurred.

- Notifications that included a grid answer placeholder with a grand total and hidden columns were not sent and resulted in an error message.

- In cases where the scheduler job was running longer than the anticipated duration, users received two digest emails. The duplication issue has been resolved, but there may be a delay in receiving the daily digest email.

TERMS DEFECT FIXES
- Terms did not complete upload and processing of documents uploaded via the API with the 'Suggest Terms' option enabled.

- New documents uploaded via the API did not complete uploading and processing when the 'Enable OCR' option was enabled.

- When documents with text in two columns were categorized, the term position began outside of the text and was misaligned within the document.

- HTML tags from a document content were not escaped when displaying document search results.

- An error message was thrown and the automatic redirect to the login page did not occur after logging out of one of two open Terms tabs.

- Documents uploaded and categorized using the IE 11 or Edge browser did not display the correct values in the Terms categorization dialog.
Feb 11, 08:28 PST
Completed - The scheduled maintenance has been completed.
Feb 21, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:59 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 11:17 PST
Scheduled - SERVICE IMPACT
The maintenance may incur downtime. Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.

Please note that the release content has changed to:

2020.1.110 VERSION CONTENT

COMMON/API/DATA SET IMPROVEMENTS:
- Users can update or delete attachments via the API to ensure all documents associated with an entity are current.

- Custom fields are accessible in Sisense, and can be reported against to produce reports providing greater insights into clients, matters, and parties.

CONFLICTS IMPROVEMENTS
- No updates to Conflicts functionality.

INTAKE/FLOW IMPROVEMENTS
- A user who converts a request will be designated as the request creator, granting all request permissions to the user who completed the conversion.

- To better manage attachment type migration across systems during a form import or export, attachment types are mapped based on names rather than internal identifiers.

TERMS IMPROVEMENTS
- No updates to Terms functionality.

COMMON/API/DATA SETS DEFECT FIXES
- No updates to functionality.

CONFLICTS DEFECT FIXES
- An error message displayed in the mobile app when a Quick Search was run with affiliation and relationship required.

- In rare cases when the search engine index was populating and an entity in the system was updated at the same time the index was closed, the indexing process could fail.

INTAKE/FLOW DEFECT FIXES
- Fixed a request creation failure by non-admins for workflows that invoked an integration in the first state.

- Corrected a validation error when a workflow included an auto-transition state from a decision state to a decision state before the auto-transition occurred.

- Notifications that included a grid answer placeholder with a grand total and hidden columns were not sent and resulted in an error message.

- In cases where the scheduler job was running longer than the anticipated duration, users received two digest emails. The duplication issue has been resolved, but there may be a delay in receiving the daily digest email.

TERMS DEFECT FIXES
- Terms did not complete upload and processing of documents uploaded via the API with the 'Suggest Terms' option enabled.

- New documents uploaded via the API did not complete uploading and processing when the 'Enable OCR' option was enabled.

- When documents with text in two columns were categorized, the term position began outside of the text and was misaligned within the document.

- HTML tags from a document content were not escaped when displaying document search results.

- An error message was thrown and the automatic redirect to the login page did not occur after logging out of one of two open Terms tabs.

- Documents uploaded and categorized using the IE 11 or Edge browser did not display the correct values in the Terms categorization dialog.
Feb 11, 08:56 PST
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 18:33 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 14:24 PST
Scheduled - The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.
Feb 18, 14:47 PST
Completed - The scheduled maintenance has been completed.
Feb 19, 12:39 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 11:08 PST
Scheduled - The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.
Feb 7, 16:38 PST
Completed - The scheduled maintenance has been completed.
Feb 19, 08:03 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 15, 06:26 PST
Scheduled - The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.
Feb 10, 20:18 PST
Completed - The scheduled maintenance has been completed.
Feb 19, 03:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 02:07 PST
Scheduled - The maintenance is a zero downtime maintenance; Some users may be logged out, but those users will be able to log back in immediately.
Do not execute bulk data upload during the maintenance. The service disconnection can occur anytime after the maintenance start is announced via the status site.
Feb 7, 16:36 PST
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Completed - The scheduled maintenance has been completed.
Feb 15, 12:03 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 10:18 PST
Scheduled - The maintenance will incur downtime. Some or all users will be unable to use the service for up to 60 minutes. During this period end users of Time desktop can continue to use the system in offline mode.
Downtime can occur anytime after the maintenance start is announced via the status site.
Feb 13, 20:55 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 11:18 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 09:00 PST
Scheduled - Server Maintenance for Security and Systems Patching has been scheduled across our TimeCloud UAT environments on 15th February, 2020 to begin at 17:00 UTC. This patching is essential to maintain the integrity of our systems.

During this maintenance end users may experience intermittent interruptions when core servers are restarted but all efforts will be taken to limit any impact.
Feb 13, 08:23 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 10:05 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 09:12 PST
Scheduled - SERVICE IMPACT:
We will be undergoing a scheduled maintenance during this time. The maintenance will not affect any users.

DEFECT FIXES
- Document Assembly API: return all identical tags with different nested tags
- Document Assembly: Сan not load the main Word template for sub-templates feature
- Document Assembly: Word Template mixed "bold" HTML not respected
Feb 12, 17:38 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 09:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:00 PST
Scheduled - The maintenance will incur downtime. Some or all users will be unable to use the service for up to 30 minutes. Downtime can occur anytime after the maintenance start is announced via the status site.
Feb 10, 07:02 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 09:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:39 PST
Scheduled - SERVICE IMPACT:
We will be undergoing a scheduled maintenance during this time. The maintenance will not affect any users.

DEFECT FIXES
- Document Assembly API: return all identical tags with different nested tags
- Document Assembly: Сan not load the main Word template for sub-templates feature
- Document Assembly: Word Template mixed "bold" HTML not respected
Feb 12, 17:35 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 09:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:11 PST
Scheduled - SERVICE IMPACT:
We will be undergoing a scheduled maintenance during this time. The maintenance will not affect any users.

DEFECT FIXES
- Document Assembly API: return all identical tags with different nested tags
- Document Assembly: Сan not load the main Word template for sub-templates feature
- Document Assembly: Word Template mixed "bold" HTML not respected
Feb 12, 17:40 PST
Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 14:54 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 14:11 PST
Scheduled - SERVICE IMPACT:
We will be undergoing a scheduled maintenance during this time. The maintenance will not affect any users.

DEFECT FIXES
- Document Assembly API: return all identical tags with different nested tags
- Document Assembly: Сan not load the main Word template for sub-templates feature
- Document Assembly: Word Template mixed "bold" HTML not respected
Feb 12, 17:19 PST
Completed - The scheduled maintenance has been completed.
Feb 14, 05:18 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 04:01 PST
Scheduled - SERVICE IMPACT
The maintenance will incur downtime. Some or all users will be unable to use the service for up to 4 hours.
Downtime can occur anytime after the maintenance start is announced via the status site.
Feb 13, 22:23 PST
Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 21:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 PST
Scheduled - The DealCloud-US Infrastructure will undergo a scheduled maintenance on Thursday, February 13th, from 11:00 PM EST - 12:00 AM EST (-05:00 UTC).

During this time, there may be some interruptions in connectivity to the DealCloud Platform. We recommend that you do not perform any large data imports or changes until the maintenance window is closed.

For questions, or if you require technical support please contact us at support@dealcloud.com.

Thank you!
The DealCloud Support Team
Feb 13, 10:01 PST