Risk/Flow Release 2023.2.110 – US/CA/EU
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2023 - 08:01 PDT
Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
Further enhancements to Opportunity Conflicts have been made in this release. The Assisted Conflicts UI now supports Opportunity hits and admins can purge Accounts and Opportunities in the sandbox environment.

In the Intake and Flow applications, width-insensitive searching is now supported via a new configuration on the Application Search system configuration page.

For more information on the new features and a complete list of defect fixes, please review the release notes on the Support Portal at the links below:

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
DealCloud Release 2023.2 EHF3 - All Environments
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2023 - 08:01 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 2 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- Critical bug fixes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.

About This Site

Welcome to the Intapp Status Page, where we report the current status of our Intapp solutions. To see the status of a solution in a specific geographic region, expand any of the regional components. Below the list of regions, you’ll find notifications and information about upcoming maintenance events. For information about previous maintenance or incidents, use the History tab.

EU Under Maintenance
DealCloud EU1 Under Maintenance
DealCloud PS EU1 Under Maintenance
Risk/Flow EU Under Maintenance
Risk/Flow EU1 Under Maintenance
Flow EU Operational
Flow EU1 Operational
Time EU Operational
Time EU1 Operational
Pricing EU Operational
Intapp Integration Service (IIS) EU Operational
Intapp Integration Service (IIS) EU1 Operational
Experience EU Operational
Relationships EU Operational
Collaboration & Content EU1 Operational
US Under Maintenance
DealCloud US1 Under Maintenance
DealCloud US3 Under Maintenance
DealCloud US4 Under Maintenance
DealCloud US5 Under Maintenance
DealCloud PS US1 Under Maintenance
Risk/Flow US Under Maintenance
Risk/Flow US1 Under Maintenance
Flow US Operational
Flow US1 Operational
Time US Operational
Time US1 Operational
Pricing US Operational
Intapp Integration Service (IIS) US Operational
Intapp Integration Service (IIS) US1 Operational
Experience US Operational
Relationships US Operational
Collaboration & Content US1 Operational
AP Under Maintenance
DealCloud AP1 Under Maintenance
DealCloud PS AP1 Under Maintenance
Risk/Flow AP Operational
Risk/Flow AP1 Operational
Time AP Operational
Time AP1 Operational
Pricing AP Operational
Intapp Integration Service (IIS) AP Operational
Intapp Integration Service (IIS) AP1 Operational
Relationships AP Operational
Collaboration & Content AP1 Operational
CA Under Maintenance
DealCloud PS CA1 Under Maintenance
Risk/Flow CA Under Maintenance
Risk/Flow CA1 Under Maintenance
Flow CA Operational
Flow CA1 Operational
Time CA Operational
Time CA1 Operational
Intapp Integration Service (IIS) CA Operational
Intapp Integration Service (IIS) CA1 Operational
AE Under Maintenance
DealCloud AE1 Under Maintenance
EU: Non-Production Under Maintenance
DealCloud EU - Preview Sandbox Under Maintenance
EU DealCloud - Sandbox Under Maintenance
DealCloud PS EU - Preview Sandbox Under Maintenance
Risk/Flow EU - Sandbox Operational
Risk/Flow EU1 - Sandbox Operational
Flow EU1 - Sandbox Operational
Flow EU - Sandbox Operational
Time EU - Sandbox Operational
Time EU1 - Sandbox Operational
Experience EU - Sandbox Operational
US: Non-Production Under Maintenance
DealCloud US - Preview Sandbox Under Maintenance
US DealCloud - Sandbox Under Maintenance
DealCloud PS US - Preview Sandbox Under Maintenance
Risk/Flow US - Sandbox Operational
Risk/Flow US1 - Sandbox Operational
Flow US - Sandbox Operational
Flow US1 - Sandbox Operational
Time US - Sandbox Operational
Time US1 - Sandbox Operational
Experience US - Sandbox Operational
AP: Non-Production Under Maintenance
DealCloud AP - Preview Sandbox Under Maintenance
DealCloud PS AP - Preview Sandbox Under Maintenance
Risk/Flow AP - Sandbox Operational
Risk/Flow AP1 - Sandbox Operational
Time AP - Sandbox Operational
Time AP1 - Sandbox Operational
CA: Non-Production Under Maintenance
DealCloud PS CA - Preview Sandbox Under Maintenance
Risk/Flow CA - Sandbox Operational
Risk/Flow CA1 - Sandbox Operational
Flow CA - Sandbox Operational
Flow CA1 - Sandbox Operational
Time CA - Sandbox Operational
Time CA1 - Sandbox Operational
AE: Non-Production Under Maintenance
DealCloud AE - Preview Sandbox Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Tech Foundation Services Maintenance – US, EU, CA Jun 10, 2023 08:00-12:00 PDT
SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Integration Service (IIS):
- Integrations running on the Intapp Atom Clouds may fail during the maintenance.

Intapp Reporting Service (IRS):
- This maintenance will incur downtime. All reporting functionality will not be available during the entire maintenance.

MAINTENANCE CONTENT
IDM/DAS:
- Infrastructure maintenance

IRS:
- Infrastructure improvements

IIS:
- Atom Clouds infrastructure improvements
- Intapp connectors performance improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact Support@intapp.com.

IRS is the Reporting service used by most Intapp Cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.

IDM is the Authentication service used by most Intapp Cloud applications.

DAS is Intapp Document Assembly Service.
Posted on May 22, 2023 - 09:00 PDT
DealCloud 2023.2 Update 1 - EU/AE - Preview Sandbox Jun 15, 2023 11:00-15:00 PDT
SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the four-hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Jun 09, 2023 - 08:26 PDT
DealCloud - EU - Production Sandbox - Refresh Jun 15, 2023 11:00-13:00 PDT
SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the maintenance window. Please communicate this information to all users.

MAINTENANCE CONTENT
- For clients on the https://app-sand.dealcloud.eu domain, user management will be refreshed to match what is in your production site; data and configuration will not be refreshed. If you have any issues with SSO, please reach out to support@dealcloud.com.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Jun 09, 2023 - 15:12 PDT
DealCloud 2023.2 Update 1 - US/CA/AP - Preview Sandbox Jun 15, 2023 23:00 - Jun 16, 2023 01:00 PDT
SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the two-hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Jun 09, 2023 - 08:33 PDT
DealCloud - US - Production Sandbox - Refresh Jun 15, 2023 23:00 - Jun 16, 2023 01:00 PDT
SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the maintenance window. Please communicate this information to all users.

MAINTENANCE CONTENT
- For clients on the https://app-sand.dealcloud.com domain, user management will be refreshed to match what is in your production site; data and configuration will not be refreshed. If you have any issues with SSO, please reach out to support@dealcloud.com.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Jun 09, 2023 - 15:09 PDT
Experience Release 2023.2.1.1 – US/EU Jun 17, 2023 08:00-12:00 PDT
SERVICE IMPACT
Please communicate to your users that there will be a downtime at some point during the 4-hour maintenance window. The service will be unavailable for up to 120 minutes and this can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes until the maintenance is completed.

MAINTENANCE DETAILS
- Infrastructure maintenance

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Jun 01, 2023 - 09:16 PDT
Relationships 2023.2.2 – US, EU, AP Jun 17, 2023 08:00-12:00 PDT
SERVICE IMPACT
Please communicate to your users that there will be a downtime at some point during the 4-hour maintenance window. The service will be unavailable for up to 90 minutes and this can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes until the maintenance is completed.

RELEASE DETAILS
Application improvements
- Removal of obsolete ‘IQ’ and ‘Both’ options under ‘Maintain Relationships Scores’ on CMC Configuration > InterAction page
- Improved email alert error handling
- Bug fix for occasional page locks

3rd Party Integration improvements
- Improved office location comparison logic
- Elimination of unnecessary record updates in InterAction Contact

Logging and Monitoring improvements
- Enhanced logging in InterAction invocations

Performance and Security improvements
- Score cache performance improvements
- Performance improvement in search term count processor
- Java upgrade to long-term support version JDK 17
- Tomcat minor version upgrade for security patch

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on May 26, 2023 - 10:32 PDT
DealCloud 2023.2 Update 1 - All Regions - PROD/PROD SAND Jun 17, 2023 08:00-10:00 PDT
SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the two-hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Jun 09, 2023 - 09:04 PDT
Infrastructure Maintenance - AP Jun 23, 2023 05:00-09:00 PDT
SERVICE IMPACT 
There may be several periods where the service will be unavailable for up to 30 minutes during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Infrastructure upgrades of backend systems

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Jun 06, 2023 - 08:41 PDT
Infrastructure Maintenance - US/CA/EU Jun 24, 2023 08:00-12:00 PDT
SERVICE IMPACT 
There will be periods where the service will be unavailable for several minutes during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Infrastructure upgrades of backend systems

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Jun 06, 2023 - 08:48 PDT
Experience Maintenance – US/EU Jul 1, 2023 08:00-12:00 PDT
SERVICE IMPACT
Please communicate to your users that there will be a downtime at some point during the 4-hour maintenance window. The service will be unavailable for up to 120 minutes and this can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes until the maintenance is completed.

MAINTENANCE DETAILS
- Infrastructure maintenance

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Jun 09, 2023 - 14:57 PDT
Past Incidents
Jun 10, 2023

Unresolved incidents: Risk/Flow Release 2023.2.110 – US/CA/EU, DealCloud Release 2023.2 EHF3 - All Environments.

Jun 9, 2023
Tech Foundation Services Maintenance - AP
Completed - The scheduled maintenance has been completed.
Jun 9, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 05:00 PDT
Scheduled - SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Integration Service (IIS):
- Integrations running on the Intapp Atom Clouds may fail during the maintenance.

Intapp Reporting Service (IRS):
- This maintenance will incur downtime. All reporting functionality will not be available during the entire maintenance.

MAINTENANCE CONTENT
IDM/DAS:
- Infrastructure maintenance

IRS:
- Infrastructure improvements

IIS:
- Atom Clouds infrastructure improvements
- Intapp connectors performance improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact Support@intapp.com.

IRS is the Reporting service used by most Intapp Cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.

IDM is the Authentication service used by most Intapp Cloud applications.

DAS is Intapp Document Assembly Service.
May 22, 08:56 PDT
Risk/Flow Release 2023.2.110 – AP
Completed - The scheduled maintenance has been completed.
Jun 9, 06:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 05:03 PDT
Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
Further enhancements to Opportunity Conflicts have been made in this release. The Assisted Conflicts UI now supports Opportunity hits and admins can purge Accounts and Opportunities in the sandbox environment.

In the Intake and Flow applications, width-insensitive searching is now supported via a new configuration on the Application Search system configuration page.

For more information on the new features and a complete list of defect fixes, please review the release notes on the Support Portal at the links below:

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
May 18, 15:31 PDT
Jun 8, 2023

No incidents reported.

Jun 7, 2023
Emergency Maintenance - Time - EU
Completed - The scheduled maintenance has been completed.
Jun 7, 21:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 21:51 PDT
Scheduled - SERVICE IMPACT
The service will be unavailable for approximately 5 minutes during the 60 minute maintenance window. Some users may be logged out during the maintenance period, but they will be able to log back in after the short interruption of service. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

MAINTENANCE DETAILS
This brief maintenance is to allow our Operations Team to scale up one of the database servers to ensure optimal performance of the applications.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Jun 7, 12:53 PDT
Jun 6, 2023
Intapp Time Degradation of Service EU
Resolved - The issue has been resolved. All services are operating as normal.
Jun 6, 09:59 PDT
Update - We are continuing to monitor for any further issues.
Jun 6, 08:57 PDT
Monitoring - We have resolved the incident and are monitoring to assure the resolution is complete.
Jun 6, 08:57 PDT
Update - We are continuing to investigate this issue.
Jun 6, 08:16 PDT
Investigating - We are currently experiencing a degradation of service relating to our Time solution in the EU region. We are currently investigating the cause of the issue and will provide more information as it becomes available.
Jun 6, 06:25 PDT
Jun 5, 2023
Intapp Open and Flow Degradation of Service (EU)
Resolved - We have resolved the incident.
Jun 5, 08:38 PDT
Identified - We are currently experiencing a degradation of service as approval notifications are not working. Our teams have identified the issue and are working to restore service.
Jun 5, 07:00 PDT
Jun 4, 2023

No incidents reported.

Jun 3, 2023
DealCloud Release 2023.2 EHF2 - All Environments
Completed - The scheduled maintenance has been completed.
Jun 3, 10:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:02 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 2 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- Critical bug fixes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
May 31, 11:39 PDT
DealCloud - US - Preview Sandbox - Refresh
Completed - The scheduled maintenance has been completed.
Jun 3, 10:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:02 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the maintenance window. Please communicate this information to all users.

MAINTENANCE CONTENT
- For clients on the https://app.dealclouduat.com domain, user management will be refreshed to match what is in your production site; data and configuration will not be refreshed. If you have any issues with SSO, please reach out to support@dealcloud.com.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Jun 1, 08:30 PDT
DealCloud - EU - Sandbox - Refresh
Completed - The scheduled maintenance has been completed.
Jun 3, 08:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:02 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the maintenance window. Please communicate this information to all users.

MAINTENANCE CONTENT
- For clients on the https://app-sand.dealcloud.eu domain, user management will be refreshed to match what is in your production site; data and configuration will not be refreshed. If you have any issues with SSO, please reach out to support@dealcloud.com.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Jun 1, 08:22 PDT
Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Intapp Intake Degradation of Service US & EU
Resolved - This incident has been resolved.
May 31, 13:53 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 08:02 PDT
Update - We are working on applying a fix to the sandbox environment and then to production shortly after.
Further updates will be posted shortly.
May 31, 04:51 PDT
Identified - We have identified the issue and are working on a resolution.
Further updates will be posted shortly.
May 30, 18:33 PDT
Investigating - We are currently experiencing a degradation of service relating to our Intake solution in the US & EU region. Users will experience an issue with Request Approvals Notifications and Conversation Tracking emails. We are currently investigating the cause of the issue and we will provide more information as it becomes available.
May 30, 16:47 PDT
Intapp Reporting Services Partial Service Outage [US]
Resolved - The issue has been resolved. All services are operating as normal.
May 31, 05:37 PDT
Identified - We are currently experiencing a partial outage relating to our Reporting Service (IRS) in the US region due to emergency maintenance work. We anticipate a brief period of service interruption.
May 31, 05:07 PDT
May 30, 2023
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Infrastructure Maintenance - US/CA/EU
Completed - The scheduled maintenance has been completed.
May 27, 11:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 PDT
Scheduled - SERVICE IMPACT 
There will be a brief period of downtime during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Infrastructure upgrades of backend systems

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
May 8, 11:49 PDT
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