All Systems Operational
Admin Portal - US Operational
90 days ago
99.99 % uptime
Today
Admin Portal - EU Operational
Admin Portal - APAC Operational
Intake-Conflicts-Terms/Flow - US Operational
90 days ago
100.0 % uptime
Today
Intake-Conflicts-Terms/Flow - US - Sandbox Operational
Intake-Conflicts-Terms/Flow - EU Operational
Intake-Conflicts-Terms/Flow - EU - Sandbox Operational
Intake-Conflicts-Terms/Flow - APAC Operational
Intake-Conflicts-Terms/Flow - APAC - Sandbox Operational
Experience - US Operational
90 days ago
100.0 % uptime
Today
Experience - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK Operational
90 days ago
99.91 % uptime
Today
Time Cloud - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Rekoop - UK Operational
90 days ago
99.91 % uptime
Today
Rekoop UK - Sandbox Operational
Time Cloud - APAC Operational
90 days ago
100.0 % uptime
Today
Time Cloud - EU Operational
90 days ago
100.0 % uptime
Today
Time Cloud - UK - Sandbox Operational
Pricing - APAC Operational
Pricing - EU Operational
Pricing - US Operational
90 days ago
99.99 % uptime
Today
DealCloud - US Operational
DealCloud - EU Operational
Time - EU Operational
90 days ago
100.0 % uptime
Today
Time - EU - Sandbox Operational
90 days ago
100.0 % uptime
Today
Time - US - Sandbox Operational
90 days ago
100.0 % uptime
Today
Time - US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Posted on Aug 15, 08:50 PDT
We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.
Posted on Aug 15, 08:54 PDT
SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log in back immediately.

5.0.110 VERSION CONTENT

DATA SET IMPROVEMENTS
- Business acceptance implementers can store date, time, and date/time type attributes in virtual tables to support date type custom data.
- Implementors or form designers are able to display all answer types or a combination of types as a result of the Get Terms Templates dataset operation.
- Operation filters can be set to display only those answers that correspond to the selected data set; for example the Get Term Value Matter Details operation will return only Matter type answers, or the Get Term Value Party Details operation will return only Party type answers.

UX IMPROVEMENTS
- Periods and hyphens are now treated as separators when searching throughout the application.

INTAKE/FLOW IMPROVEMENTS
- The required indicator for form questions are visible when printing a form.

TERMS IMPROVEMENTS
- No updates to Terms functionality.


COMMON/API/DATA SETS DEFECT FIXES
- Deleted parties could be retrieved using the GetParties API.
- When a data set was created using the User datasource, the data set did not recognize the User object type and resulted in an empty value the form question.
- The conflicts clearance summary property was missing from the Create and Update API methods.
- A validation error displayed after creating a data set and adding '0' to the external parameter name field.
- There were inconsistencies between SSRS and Sisense reports, such as total request counts, completion times, term frequency, and term statuses.
- EscapedCharacters and DisableAdditionalSynonymsAnalyzers were missing from both the POST and Get APIs and could not be updated.
- The data source fields were misaligned when the data source fields swapped places.

CONFLICTS DEFECT FIXES
- Users were unable to filter and sort searches based on the duration of the search.
- The conflicts search results count displayed incorrectly when using a Google Chrome browser.
- Line break tags were inserted incorrectly in the Compose mail lightbox when a user clicked the 'create report' action.
- Synonyms with separated special characters threw an error message when the search engine reindexed.
- Attachments included on the Conflicts search page were not visible to users with conflicts capabilities permissions; the attachments were visible to the creator only.
- The conflicts report did not include client/matter fields for search results found via the alias name.

INTAKE/FLOW DEFECT FIXES
- When filters were applied or updated, the Requests page scrolled to the top of the screen rather than remaining in position.
- Required fields in a grid type question were not respected and the form could be submitted with empty values.
- The lookup party link was not visible after typing in the party name on the request form.
- Modifications made to fields in Data Management caused a warning banner to display on the profile page.
- The read-only condition was not respected for form questions, or the hyperlinks and dialogue boxes associated with the form questions.

TERMS DEFECT FIXES
- No updates to Terms functionality.
Posted on Aug 14, 16:42 PDT
The 4.61 scheduled maintenance is expected to include:
-Content can be added to Documents from Views
-Labels of Custom Object Fields may be renamed in Fields Configuration UI
-Entity GET API available filters include Custom Fields

On Saturday, August 17, the following features were released in 4.60.1:
-New Reference Panel type is available
-Bug fixes
Posted on Aug 18, 11:49 PDT
SERVICE IMPACT
This release is a zero downtime release; some users may be logged out, but those users will be able to log back in immediately.

5.0.110 VERSION CONTENT

DATA SET IMPROVEMENTS
- Business acceptance implementers can store date, time, and date/time type attributes in virtual tables to support date type custom data.
- Implementors or form designers are able to display all answer types or a combination of types as a result of the Get Terms Templates dataset operation.
- Operation filters can be set to display only those answers that correspond to the selected data set; for example the Get Term Value Matter Details operation will return only Matter type answers, or the Get Term Value Party Details operation will return only Party type answers.

UX IMPROVEMENTS
- Periods and hyphens are now treated as separators when searching throughout the application.

INTAKE/FLOW IMPROVEMENTS
- The required indicator for form questions are visible when printing a form.

TERMS IMPROVEMENTS
- No updates to Terms functionality.


COMMON/API/DATA SETS DEFECT FIXES
- Deleted parties could be retrieved using the GetParties API.
- When a data set was created using the User datasource, the data set did not recognize the User object type and resulted in an empty value the form question.
- The conflicts clearance summary property was missing from the Create and Update API methods.
- A validation error displayed after creating a data set and adding '0' to the external parameter name field.
- There were inconsistencies between SSRS and Sisense reports, such as total request counts, completion times, term frequency, and term statuses.
- EscapedCharacters and DisableAdditionalSynonymsAnalyzers were missing from both the POST and Get APIs and could not be updated.
- The data source fields were misaligned when the data source fields swapped places.

CONFLICTS DEFECT FIXES
- Users were unable to filter and sort searches based on the duration of the search.
- The conflicts search results count displayed incorrectly when using a Google Chrome browser.
- Line break tags were inserted incorrectly in the Compose mail lightbox when a user clicked the 'create report' action.
- Synonyms with separated special characters threw an error message when the search engine reindexed.
- Attachments included on the Conflicts search page were not visible to users with conflicts capabilities permissions; the attachments were visible to the creator only.
- The conflicts report did not include client/matter fields for search results found via the alias name.

INTAKE/FLOW DEFECT FIXES
- When filters were applied or updated, the Requests page scrolled to the top of the screen rather than remaining in position.
- Required fields in a grid type question were not respected and the form could be submitted with empty values.
- The lookup party link was not visible after typing in the party name on the request form.
- Modifications made to fields in Data Management caused a warning banner to display on the profile page.
- The read-only condition was not respected for form questions, or the hyperlinks and dialogue boxes associated with the form questions.

TERMS DEFECT FIXES
- No updates to Terms functionality.
Posted on Aug 14, 16:45 PDT
Time Cloud 2019Q3 Prod Release - APAC
Posted on Aug 19, 04:51 PDT
TimeCloud 2019Q3 Release Prod - EU Aug 27, 13:00-14:00 PDT
Release the 2019 Q3 software into Production.
Posted on Aug 19, 04:49 PDT
Past Incidents
Aug 23, 2019

No incidents reported today.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019
Completed - The scheduled maintenance has been completed.
Aug 17, 10:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 09:18 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 15, 07:20 PDT
Completed - The scheduled maintenance has been completed.
Aug 17, 09:43 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 08:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 13, 07:06 PDT
Completed - The scheduled maintenance has been completed.
Aug 17, 09:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 08:33 PDT
Scheduled - We will be conducting a maintenance affecting the user management service (CDS).
This release is a zero downtime release; some users may be logged out, but those users will be able to log in back immediately. We recommend that you do not perform any large data imports during this maintenance.
Aug 16, 13:51 PDT
Aug 16, 2019
Completed - The scheduled maintenance has been completed.
Aug 16, 05:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 05:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 15, 07:22 PDT
Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019
Completed - The scheduled maintenance has been completed.
Aug 13, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:05 PDT
Scheduled - We will be deploying the phase 2 improvements to UAT. This will result in the desktop app being refreshed on desk login/use of the application as per normal releases. There are no user facing changes.
Aug 7, 01:27 PDT
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019
Completed - The scheduled maintenance has been completed.
Aug 10, 10:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:39 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.

Admin Portal 1.53.1 release includes:

1. Fix stable IDM: External User value set by customers is overwritten with the default value
2. Remove Export of events from Admin Portal - customers need to use UI to get the events information
3. Remove User Federation tab from Admin UI Settings since it provides no function
Aug 6, 13:17 PDT
Completed - The scheduled maintenance has been completed.
Aug 10, 09:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:00 PDT
Scheduled - The 4.60 scheduled maintenance is expected to include:
-Related and Team Panel Properties Can Be Exported to Excel

On Saturday, August 3, the following features were released in 4.55.1:
-All Fields in All Panel Types may be configured to Show/Hide in Search via Fields Configuration
Aug 4, 11:50 PDT
Completed - The scheduled maintenance has been completed.
Aug 10, 09:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:05 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 31, 13:18 PDT
Completed - The scheduled maintenance has been completed.
Aug 10, 09:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:13 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 31, 13:21 PDT
Completed - The scheduled maintenance has been completed.
Aug 10, 08:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:01 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 8, 07:43 PDT
Aug 9, 2019
Completed - The scheduled maintenance has been completed.
Aug 9, 06:44 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 05:13 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Some of the users may experience issues with Login or Document Automation Service or Admin Portal.

Admin Portal 1.53.1 release includes:

1. Fix stable IDM: External User value set by customers is overwritten with the default value
2. Remove Export of events from Admin Portal - customers need to use UI to get the events information
3. Remove User Federation tab from Admin UI Settings since it provides no function
Aug 6, 13:16 PDT
Completed - The scheduled maintenance has been completed.
Aug 9, 05:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 05:08 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 8, 07:44 PDT