Intapp, Inc. Status

All Systems Operational

About This Site

Welcome to the Intapp Status Page, where we report the current status of our Intapp solutions. To see the status of a solution in a specific geographic region, expand any of the regional components. Below the list of regions, you’ll find notifications and information about upcoming maintenance events. For information about previous maintenance or incidents, use the History tab.

EU Operational

DealCloud EU1 Operational

DealCloud PS EU1 Operational

DealCloud Data Connector EU1 Operational

Risk/Flow EU1 Operational

Walls EU1 Operational

Flow EU1 Operational

Time EU1 Operational

Billstream EU1 Operational

Pricing EU Operational

Collaboration EU1 Operational

Intapp Integration Service (IIS) EU1 Operational

Experience EU Operational

Relationships EU Operational

Employee Compliance EU1 Operational

US Operational

DealCloud US1 Operational

DealCloud US3 Operational

DealCloud US4 Operational

DealCloud US5 Operational

DealCloud PS US1 Operational

DealCloud Data Connector US1 Operational

Risk/Flow US1 Operational

Walls US1 Operational

Flow US1 Operational

Time US1 Operational

Billstream US1 Operational

Pricing US Operational

Intapp Integration Service (IIS) US1 Operational

Experience US Operational

Relationships US Operational

AP Operational

DealCloud AP1 Operational

DealCloud PS AP1 Operational

DealCloud Data Connector AP1 Operational

Risk/Flow AP1 Operational

Walls AP1 Operational

Time AP1 Operational

Pricing AP Operational

Collaboration AP1 Operational

Intapp Integration Service (IIS) AP1 Operational

Relationships AP Operational

CA Operational

DealCloud PS CA1 Operational

Risk/Flow CA1 Operational

Walls CA1 Operational

Flow CA1 Operational

Time CA1 Operational

Intapp Integration Service (IIS) CA1 Operational

AE Operational

DealCloud AE1 Operational

DealCloud Data Connector AE1 Operational

EU: Non-Production Operational

DealCloud EU - Preview Sandbox Operational

EU DealCloud - Sandbox Operational

DealCloud PS EU - Preview Sandbox Operational

DealCloud Data Connector EU1 - Sandbox Operational

Risk/Flow EU1 - Sandbox Operational

Walls EU1 - Sandbox Operational

Flow EU1 - Sandbox Operational

Time EU1 - Sandbox Operational

Experience EU - Sandbox Operational

Collaboration EU1 - Preview Sandbox Operational

Billstream EU1 - Sandbox Operational

US: Non-Production Operational

DealCloud US - Preview Sandbox Operational

US DealCloud - Sandbox Operational

DealCloud PS US - Preview Sandbox Operational

DealCloud Data Connector US1 - Sandbox Operational

Risk/Flow US1 - Sandbox Operational

Walls US1 - Sandbox Operational

Flow US1 - Sandbox Operational

Time US1 - Sandbox Operational

Experience US - Sandbox Operational

Billstream US1 - Sandbox Operational

AP: Non-Production Operational

DealCloud AP - Preview Sandbox Operational

DealCloud PS AP - Preview Sandbox Operational

DealCloud Data Connector AP1 - Sandbox Operational

Risk/Flow AP1 - Sandbox Operational

Walls AP1 - Sandbox Operational

Time AP1 - Sandbox Operational

Billstream AP1 - Sandbox Operational

CA: Non-Production Operational

DealCloud PS CA - Preview Sandbox Operational

Risk/Flow CA1 - Sandbox Operational

Walls CA1 - Sandbox Operational

Flow CA1 - Sandbox Operational

Time CA1 - Sandbox Operational

AE: Non-Production Operational

DealCloud AE - Preview Sandbox Operational

DealCloud Data Connector AE1 - Sandbox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DealCloud Data Connector Maintenance - US/EU/AP Sandbox Apr `3`, `2025` `23:00` - Apr `4`, `2025` `03:00` PDT

SERVICE IMPACT
There will be no downtime associated with this release. However, during the maintenance window, users may experience delays of up to several hours in data synchronization between the DealCloud and Snowflake databases. The maintenance start will be announced via the status site.

RELEASE CONTENT
The update includes infrastructure improvements and defect fixes.

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Posted on Apr 03, 2025 - 16:43 PDT

Sisense Hotfix Upgrade - EU, Production Apr `5`, `2025` `08:00`-`14:00` PDT

SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Intapp Reporting Service (IRS):
- Reporting Service dashboards will be unavailable during the maintenance window..

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- If you have any questions, please contact Support@intapp.com.
Posted on Mar 25, 2025 - 12:18 PDT

DealCloud 2505 - EU/AE - Preview Sandbox Apr `10`, `2025` `11:00` - Apr `11`, `2025` `03:00` PDT

SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 16 hour maintenance window. Please communicate this information to all users.

Data and configuration will be refreshed to match what is in production and any integrations or 3rd party configurations will also be impacted unless you have opted out. If you are on a dedicated database, you have the option to opt out of the data and configuration refresh. Please do so in your production environment by following the instructions found here.

RELEASE CONTENT
- The 2505 release introduces over 90 features and enhancements designed to elevate your experience and deliver greater value to your users. This encompasses seamless access to data from external systems through Virtual Objects, enhanced compliance with MAR requirements via sensitive data tagging and streaming, and the ability to leverage natural language queries to efficiently source companies and contacts from Intapp Data. Additionally, users will have access to the modernized UI for an enhanced user experience.

To learn more about the content of this release, please review the New Features Guide that will be posted to the Support Portal and DealCloud University the day before the update.
DealCloud New Features Guide

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Apr 03, 2025 - 09:32 PDT

DealCloud 2505 - US/CA/AP - Preview Sandbox Apr `10`, `2025` `23:00` - Apr `11`, `2025` `15:00` PDT

SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 16 hour maintenance window. Please communicate this information to all users.

Data and configuration will be refreshed to match what is in production and any integrations or 3rd party configurations will also be impacted unless you have opted out. If you are on a dedicated database, you have the option to opt out of the data and configuration refresh. Please do so in your production environment by following the instructions found here.

RELEASE CONTENT
The 2505 release introduces over 90 features and enhancements designed to elevate your experience and deliver greater value to your users. This encompasses seamless access to data from external systems through Virtual Objects, enhanced compliance with MAR requirements via sensitive data tagging and streaming, and the ability to leverage natural language queries to efficiently source companies and contacts from Intapp Data. Additionally, users will have access to the modernized UI for an enhanced user experience.

To learn more about the content of this release, please review the New Features Guide that will be posted to the Support Portal and DealCloud University the day before the update.
DealCloud New Features Guide

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Apr 03, 2025 - 09:35 PDT

Walls Release 2504 – AP Apr `11`, `2025` `05:00`-`09:00` PDT

SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
The Intapp Walls Cloud 2504 release contains enhancements to Team Manager and the SharePoint V2 extension, and a defect fix for Walls API.

For the complete list of enhancements and defect fixes, see the release notes on the Support Portal:

Walls Cloud Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Mar 20, 2025 - 17:39 PDT

Risk/Flow Release 2504 – AP Apr `11`, `2025` `05:00`-`09:00` PDT

SERVICE IMPACT
There will be no downtime associated with this release. Some users may be logged out during the release, but they will be able to log back in immediately. We recommend that you do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

We encourage you to review the new features and defect fixes.

RELEASE CONTENT
The 2504 release includes features and enhancements to Intake, Flow, Conflicts, and Terms. In the Intake and Flow release, we added two new fields to datasets that query related parties. The Terms release includes Terms Tasks mappings data when importing or exporting Terms data. The Conflicts release includes an API update. All releases include defect fixes.

For more detailed information on the new features and a complete list of defect fixes, please review the release notes on the Support Portal following the links below:

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Mar 20, 2025 - 17:29 PDT

Tech Foundation Services Maintenance April 2025 - AP Apr `11`, `2025` `05:00`-`09:00` PDT

SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

- Customer action required: None
- Usage Impact:
IDM will be unavailable for up to 30 minutes
IIS processes running on Intapp Atom Cloud may experience a brief interruption during this maintenance and may not be completed successfully.

MAINTENANCE CONTENT
- IDM general infrastructure improvements
- IIS: Atom Cloud infrastructure improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact Support@intapp.com.
Posted on Mar 21, 2025 - 06:23 PDT

Risk/Flow Release 2504 – US/CA/EU Apr `12`, `2025` `08:00`-`12:00` PDT

DealCloud Update 2504 - All Regions - PROD Apr `12`, `2025` `08:00`-`12:00` PDT

Tech Foundation Services Maintenance April 2025 – US, EU, CA Apr `12`, `2025` `08:00`-`12:00` PDT

SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

- Customer action required: None
- Usage Impact:
IDM will be unavailable for up to 30 minutes
IIS processes running on Intapp Atom Cloud may experience a brief interruption during this maintenance and may not be completed successfully.

MAINTENANCE CONTENT
- IDM general infrastructure improvements
- IIS: Atom Cloud infrastructure improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact Support@intapp.com.
Posted on Mar 21, 2025 - 06:26 PDT

Walls Release 2504 – US/CA/EU Apr `12`, `2025` `08:00`-`12:00` PDT

Past Incidents

Apr 3, 2025

Sisense Hotfix Upgrade - EU, Sandbox

Completed - The scheduled maintenance has been completed.
Apr 3, 16:44 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 11:00 PDT

Scheduled - SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Intapp Reporting Service (IRS):
- Reporting Service dashboards will be unavailable during the maintenance window..

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- If you have any questions, please contact Support@intapp.com.
Mar 25, 12:22 PDT

Apr 2, 2025

No incidents reported.

Apr 1, 2025

Intapp Time Degradation of Service US

Resolved - We have fully resolved the incident.
Apr 1, 11:33 PDT

Monitoring - We have resolved the incident and are monitoring to confirm the resolution is complete
Apr 1, 10:45 PDT

Identified - We have identified the issue with US Time tenants and are working on a resolution.
Further updates will be posted shortly.
Apr 1, 09:51 PDT

Intapp Open Degradation of Service US and EU

Resolved - The issue has been resolved. All services are operating as normal.
Apr 1, 10:03 PDT

Update - We are continuing to work on a fix for this issue.
Apr 1, 09:42 PDT

Identified - We are experiencing a service degradation, and clients may experience "out of memory exception" errors. We have identified the issue and are working on a resolution. Further updates will be posted shortly.
Apr 1, 08:47 PDT

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

Sisense Hotfix Upgrade - US, Production

Completed - The scheduled maintenance has been completed.
Mar 29, 16:28 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 29, 14:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:28 PDT

Mar 28, 2025

Risk/Flow Release 2504 – US/CA/AP Sandbox

Completed - The scheduled maintenance has been completed.
Mar 28, 04:10 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:04 PDT

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. Some users may be logged out during the release, but they will be able to log back in immediately. We recommend that you do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

We encourage you to review the new features and defect fixes.

RELEASE CONTENT
The 2504 release includes features and enhancements to Intake, Flow, Conflicts, and Terms. In the Intake and Flow release, we added two new fields to datasets that query related parties. The Terms release includes Terms Tasks mappings data when importing or exporting Terms data. The Conflicts release includes an API update. All releases include defect fixes.

For more detailed information on the new features and a complete list of defect fixes, please review the release notes on the Support Portal following the links below:

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Mar 20, 17:28 PDT

Mar 27, 2025

Walls Release 2504 – US/CA/AP Sandbox

Completed - The scheduled maintenance has been completed.
Mar 27, 23:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:04 PDT

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
The Intapp Walls Cloud 2504 release contains enhancements to Team Manager and the SharePoint V2 extension, and a defect fix for Walls API.

For the complete list of enhancements and defect fixes, see the release notes on the Support Portal:

Walls Cloud Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Mar 20, 17:39 PDT

DealCloud Maintenance - AE Sandbox

Completed - We have encountered an issue with the maintenance and will rollback the changes. We will schedule another maintenance window in the future to complete the changes.
Mar 27, 15:07 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 12:01 PDT

Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the four-hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
As part of our ongoing commitment to improve our services, we will be updating inbound and outbound IP addresses used by DealCloud. Please be advised that this change will affect all connections to and from DealCloud across the Preview and Production environments. This maintenance window is specific to the UAE Preview. Please refer to this community post for more details on timing and be sure to subscribe to the status page for real-time updates on this scheduled maintenance window.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Mar 26, 06:56 PDT

Risk/Flow Release 2504 – EU Sandbox

Completed - The scheduled maintenance has been completed.
Mar 27, 14:10 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 11:02 PDT

Walls Release 2504 – EU Sandbox

Completed - The scheduled maintenance has been completed.
Mar 27, 11:52 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 11:02 PDT

Sisense Hotfix Upgrade - US, Sandbox

Completed - The scheduled maintenance has been completed.
Mar 27, 07:12 PDT

Update - We are currently experiencing an unexpected delay in the Sisense hotfix upgrade within the sandbox environment. As a result, Sisense may be temporarily unavailable. We apologize for any inconvenience and will provide an update as soon as possible.
Mar 27, 04:19 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:23 PDT

Mar 26, 2025

Intapp Open Production Service Outage US Region

Resolved - The issue has been resolved. All services are operating as normal.
Mar 26, 12:12 PDT

Update - The Issue is resolved, and we are continuing to monitor.
Mar 26, 10:13 PDT

Monitoring - Recovery is in progress, and we continue to work toward full resolution.
Mar 26, 09:00 PDT

Update - We are continuing to work on a fix for this issue.
Mar 26, 08:13 PDT

Update - We are continuing to work on a fix for this issue.
Mar 26, 07:43 PDT

Identified - We have identified the issue and are working on a resolution.
Further updates will be posted shortly.
Mar 26, 07:42 PDT

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

Infrastructure Maintenance - US/CA/EU/AE

Completed - The scheduled maintenance has been completed.
Mar 22, 10:58 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 08:01 PDT

Scheduled - SERVICE IMPACT 
Services may become unavailable or experience interruptions during the 4-hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Infrastructure upgrades of backend systems

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Mar 3, 10:50 PST

Mar 21, 2025

Infrastructure Maintenance - AP

Completed - The scheduled maintenance has been completed.
Mar 21, 07:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 PDT

Mar 20, 2025

Intapp Risk Intake Partial Service Outage EU

Resolved - We have resolved the incident.
Mar 20, 17:32 PDT

Monitoring - We has resolved the incident but we are watching to make sure the resolution is complete
Mar 20, 17:02 PDT

Update - We are continuing to investigate this issue.
Mar 20, 16:34 PDT

Investigating - We are currently experiencing a partial outage affecting our Risk Intake solution in the EU region. Our team is actively investigating the cause, and we will provide updates as more information becomes available.
Mar 20, 16:21 PDT

DealCloud EU sandbox downtime

Resolved - DealCloud EU sandbox experienced downtime from 9:13 EDT to 9:16 EDT. Service has been restored and the team is investigating the root cause.
Mar 20, 09:00 PDT

Collaboration 2503

Completed - The scheduled maintenance has been completed.
Mar 20, 04:16 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:02 PDT

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, some work may be queued temporarily during the maintenance window. The maintenance start will be announced via the status site.

RELEASE CONTENT
The update includes defect fixes and minor improvements.

For more details, please review the release notes that will be posted to the Support Portal the day before the release.
Intapp Workspaces Release Notes
Intapp Documents Release Notes

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Mar 10, 15:31 PDT

All Systems Operational

About This Site

Scheduled Maintenance

DealCloud Data Connector Maintenance - US/EU/AP Sandbox Apr 3, 2025 23:00 - Apr 4, 2025 03:00 PDT

Sisense Hotfix Upgrade - EU, Production Apr 5, 2025 08:00-14:00 PDT

DealCloud 2505 - EU/AE - Preview Sandbox Apr 10, 2025 11:00 - Apr 11, 2025 03:00 PDT

DealCloud 2505 - US/CA/AP - Preview Sandbox Apr 10, 2025 23:00 - Apr 11, 2025 15:00 PDT

Walls Release 2504 – AP Apr 11, 2025 05:00-09:00 PDT

Risk/Flow Release 2504 – AP Apr 11, 2025 05:00-09:00 PDT

Tech Foundation Services Maintenance April 2025 - AP Apr 11, 2025 05:00-09:00 PDT

Risk/Flow Release 2504 – US/CA/EU Apr 12, 2025 08:00-12:00 PDT

DealCloud Update 2504 - All Regions - PROD Apr 12, 2025 08:00-12:00 PDT

Tech Foundation Services Maintenance April 2025 – US, EU, CA Apr 12, 2025 08:00-12:00 PDT

Walls Release 2504 – US/CA/EU Apr 12, 2025 08:00-12:00 PDT

Past Incidents

DealCloud Data Connector Maintenance - US/EU/AP Sandbox Apr `3`, `2025` `23:00` - Apr `4`, `2025` `03:00` PDT

Sisense Hotfix Upgrade - EU, Production Apr `5`, `2025` `08:00`-`14:00` PDT

DealCloud 2505 - EU/AE - Preview Sandbox Apr `10`, `2025` `11:00` - Apr `11`, `2025` `03:00` PDT

DealCloud 2505 - US/CA/AP - Preview Sandbox Apr `10`, `2025` `23:00` - Apr `11`, `2025` `15:00` PDT

Walls Release 2504 – AP Apr `11`, `2025` `05:00`-`09:00` PDT

Risk/Flow Release 2504 – AP Apr `11`, `2025` `05:00`-`09:00` PDT

Tech Foundation Services Maintenance April 2025 - AP Apr `11`, `2025` `05:00`-`09:00` PDT

Risk/Flow Release 2504 – US/CA/EU Apr `12`, `2025` `08:00`-`12:00` PDT

DealCloud Update 2504 - All Regions - PROD Apr `12`, `2025` `08:00`-`12:00` PDT

Tech Foundation Services Maintenance April 2025 – US, EU, CA Apr `12`, `2025` `08:00`-`12:00` PDT

Walls Release 2504 – US/CA/EU Apr `12`, `2025` `08:00`-`12:00` PDT