Intapp, Inc. Status

All Systems Operational

About This Site

Welcome to the Intapp Status Page, where we report the current status of our Intapp solutions. To see the status of a solution in a specific geographic region, expand any of the regional components. Below the list of regions, you’ll find notifications and information about upcoming maintenance events. For information about previous maintenance or incidents, use the History tab.

EU Operational

DealCloud EU1 Operational

DealCloud PS EU1 Operational

DealCloud Data Connector EU1 Operational

Risk/Flow EU1 Operational

Walls EU1 Operational

Flow EU1 Operational

Time EU1 Operational

Billstream EU1 Operational

Pricing EU Operational

Collaboration EU1 Operational

Intapp Integration Service (IIS) EU1 Operational

Experience EU Operational

Relationships EU Operational

US Operational

DealCloud US1 Operational

DealCloud US3 Operational

DealCloud US4 Operational

DealCloud US5 Operational

DealCloud PS US1 Operational

DealCloud Data Connector US1 Operational

Risk/Flow US1 Operational

Walls US1 Operational

Flow US1 Operational

Time US1 Operational

Billstream US1 Operational

Pricing US Operational

Collaboration US1 Operational

Intapp Integration Service (IIS) US1 Operational

Experience US Operational

Relationships US Operational

AP Operational

DealCloud AP1 Operational

DealCloud PS AP1 Operational

DealCloud Data Connector AP1 Operational

Risk/Flow AP1 Operational

Time AP1 Operational

Pricing AP Operational

Collaboration AP1 Operational

Intapp Integration Service (IIS) AP1 Operational

Relationships AP Operational

CA Operational

DealCloud PS CA1 Operational

Risk/Flow CA1 Operational

Walls CA1 Operational

Flow CA1 Operational

Time CA1 Operational

Intapp Integration Service (IIS) CA1 Operational

AE Operational

DealCloud AE1 Operational

DealCloud Data Connector AE1 Operational

EU: Non-Production Operational

DealCloud EU - Preview Sandbox Operational

EU DealCloud - Sandbox Operational

DealCloud PS EU - Preview Sandbox Operational

DealCloud Data Connector EU1 - Sandbox Operational

Risk/Flow EU1 - Sandbox Operational

Walls EU1 - Sandbox Operational

Flow EU1 - Sandbox Operational

Time EU1 - Sandbox Operational

Experience EU - Sandbox Operational

Collaboration EU1 - Preview Sandbox Operational

Billstream EU1 - Sandbox Operational

US: Non-Production Operational

DealCloud US - Preview Sandbox Operational

US DealCloud - Sandbox Operational

DealCloud PS US - Preview Sandbox Operational

DealCloud Data Connector US1 - Sandbox Operational

Risk/Flow US1 - Sandbox Operational

Walls US1 - Sandbox Operational

Flow US1 - Sandbox Operational

Time US1 - Sandbox Operational

Experience US - Sandbox Operational

Billstream US1 - Sandbox Operational

AP: Non-Production Operational

DealCloud AP - Preview Sandbox Operational

DealCloud PS AP - Preview Sandbox Operational

DealCloud Data Connector AP1 - Sandbox Operational

Risk/Flow AP1 - Sandbox Operational

Time AP1 - Sandbox Operational

CA: Non-Production Operational

DealCloud PS CA - Preview Sandbox Operational

Risk/Flow CA1 - Sandbox Operational

Walls CA1 - Sandbox Operational

Flow CA1 - Sandbox Operational

Time CA1 - Sandbox Operational

AE: Non-Production Operational

DealCloud AE - Preview Sandbox Operational

DealCloud Data Connector AE1 - Sandbox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Collaboration 2410 Oct 17, 2024 02:00-06:00 PDT

SERVICE IMPACT
There will be no downtime associated with this release. However, some work may be queued temporarily during the maintenance window. The maintenance start will be announced via the status site.

RELEASE CONTENT
The update includes defect fixes and minor improvements.

For more details, please review the release notes that will be posted to the Support Portal the day before the release.
Intapp Workspaces Release Notes
Intapp Documents Release Notes

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Posted on Oct 09, 2024 - 11:18 PDT

DealCloud 2411 - EU/AE - Preview Sandbox Oct 17, 2024 11:00 - Oct 18, 2024 03:00 PDT

SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 16 hour maintenance window. Please communicate this information to all users.

Data and configuration will be refreshed to match what is in production unless you have opted out. If you are on a dedicated database, you have the option to opt out of the data and configuration refresh. Please do so in your production environment by following the instructions found here.

RELEASE CONTENT
- The release comprises over 100 novel features and enhancements. This includes the ability to leverage Relationship Intelligence with Google Workspace Connector, easing discovery and entry of contacts with Automated Contact Creation with Preview, reducing friction when editing data with Direct Edit, and ease of data entry through Adaptive Cards in notifications.

To learn more about the content of this release, please review the New Features Guide that will be posted to the Support Portal and DealCloud University by October 15th.
DealCloud New Features Guide
DealCloud Legal Release New Features Guide

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Oct 07, 2024 - 12:46 PDT

DealCloud 2411 - US/CA/AP - Preview Sandbox Oct 17, 2024 23:00 - Oct 18, 2024 23:00 PDT

SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 16 hour maintenance window. Please communicate this information to all users.

Data and configuration will be refreshed to match what is in production unless you have opted out. If you are on a dedicated database, you have the option to opt out of the data and configuration refresh. Please do so in your production environment by following the instructions found here.

RELEASE CONTENT
- The release comprises over 100 novel features and enhancements. This includes the ability to leverage Relationship Intelligence with Google Workspace Connector, easing discovery and entry of contacts with Automated Contact Creation with Preview, reducing friction when editing data with Direct Edit, and ease of data entry through Adaptive Cards in notifications.

To learn more about the content of this release, please review the New Features Guide that will be posted to the Support Portal and DealCloud University the day before the update.
DealCloud New Features Guide
DealCloud Legal Release New Features Guide

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on Oct 07, 2024 - 12:50 PDT

DealCloud Data Connector Maintenance - US/EU/AP Oct 18, 2024 21:00 - Oct 19, 2024 01:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 2024 - 10:48 PDT

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, during the maintenance window, users may experience delays of up to four hours in data synchronization between the DealCloud and Snowflake databases. The maintenance start will be announced via the status site.

RELEASE CONTENT
The update includes infrastructure improvements and defect fixes.

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Oct 18, 2024 - 21:00 PDT

DealCloud Update 2410- All Regions - PROD Oct 19, 2024 08:00-12:00 PDT

Infrastructure Maintenance - AP/AE Oct 25, 2024 05:00-09:00 PDT

SERVICE IMPACT 
There may be several periods where the service will be unavailable during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Infrastructure upgrades of backend systems

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on Oct 07, 2024 - 16:53 PDT

Infrastructure Maintenance - US/CA/EU Oct 26, 2024 08:00-12:00 PDT

Past Incidents

Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

Risk/Flow Release 2410 – US/CA/EU

Completed - The scheduled maintenance has been completed.
Oct 12, 11:17 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:02 PDT

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, some users may be logged out during the release, but they will be able to log back in immediately. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
The 2410 release includes features and enhancements to Intake, Flow, Conflicts, and Terms. We resolved an CDS-sync issue for all products and a UI issue for Terms. The Intake and Flow release includes fixes for Smart Lookup, requests, and Data Sets. Additionally, the Intake and Flow release includes improvements to Data Sets and firmographics.

For more information on the new features, enhancements, and defect fixes, please review the release notes on the Support Portal at the links below.

Intapp Intake Release Notes
Intapp Conflicts Release Notes
Intapp Terms Release Notes
Intapp Flow Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Sep 19, 15:27 PDT

Tech Foundation Services Maintenance – US, EU, CA

Completed - The scheduled maintenance has been completed.
Oct 12, 11:10 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:03 PDT

Scheduled - SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Intapp Reporting Service (IRS):
- Analytics and/or interactive dashboards will be unavailable during the entire maintenance window.

MAINTENANCE CONTENT
- IRS/IDM/Experience Classic general infrastructure improvements

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- If you have any questions, please contact Support@intapp.com.
Sep 20, 15:07 PDT

Walls Release 2410 – US/CA/EU

Completed - The scheduled maintenance has been completed.
Oct 12, 10:54 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:02 PDT

Scheduled - SERVICE IMPACT
There may be downtime during this release. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
The Intapp Walls Cloud 2410 release contains enhancements and defect fixes for the Intapp Walls Cloud Application. Some of the updates include:

- Two new capabilities for API only access to Walls.
- A SharePoint extension improvement to handle invalid SharePoint site URLs.

For more information on the enhancements and defect fixes, please review the release notes on the Support Portal at the link below.

Walls Cloud Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Sep 20, 11:52 PDT

Intapp Integration Service (IIS) / Boomi Maintenance October 2024

Completed - The scheduled maintenance has been completed.
Oct 12, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:00 PDT

Scheduled - Boomi has decided to utilize the October 2024 release window to perform a necessary maintenance of the Boomi Enterprise Platform (Atomsphere) infrastructure. Features originally targeted for release in October have been moved to November 2024.

Please note that the Boomi Enterprise Platform (Atomsphere) will be offline during the maintenance window, and plans should be made accordingly.

When: Saturday, October 12, 2024 from 07:00-11:00 UTC (08:00-12:00 BST, or 03:00-07:00 EDT, or 00:00-04:00 PDT, or 18:00-22:00 AEDT)

SERVICE IMPACT
• All activities performed through the Boomi Web Interface and Platform Public APIs will not be available.
• Runtime (Atom) executions will continue to operate normally except interactions with the impacted services listed below. Executions that leverage these services may produce unexpected results. The Boomi team recommends suspending such executions throughout the maintenance window. The services affected are:
- Boomi Platform OAuth, which provides capabilities to connectors that are configured to use Authorization Code or Resource Owner Credentials grant types
- Boomi Platform Public APIs
• Process Reporting Data will be delayed during the maintenance window and may need some time to catch up following the restoration of services.
• Email alerts will be delayed during the maintenance window and may need some time to catch up following the restoration of services.
• The Platform may become out of sync with off-boarded node status for multi-node runtimes.

RELEASE CONTENT
Please refer to Boomi’s October 2024 release notes:
Release Notes for October 2024

Boomi’s Status page: status.boomi.com

ADDITIONAL INFORMATION
- If you have any questions, please contact Support@intapp.com.
Oct 8, 15:02 PDT

Oct 11, 2024

Tech Foundation Services Maintenance - AP

Completed - The scheduled maintenance has been completed.
Oct 11, 07:12 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 05:03 PDT

Scheduled - SERVICE IMPACT
The services listed below will be impacted during the maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Intapp Reporting Service (IRS):
- Analytics and/or interactive dashboards will be unavailable during the entire maintenance window.

MAINTENANCE CONTENT
- IRS/IDM General Infrastructure improvements

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications. If you cannot determine if you are using IRS, please contact Support@intapp.com.
- If you have any questions, please contact Support@intapp.com.
Sep 20, 15:02 PDT

Risk/Flow Release 2410 – AP

Completed - The scheduled maintenance has been completed.
Oct 11, 05:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 05:03 PDT

DealCloud Data Connector 2410 Release - US/AP Sandbox

Completed - The scheduled maintenance has been completed.
Oct 11, 02:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 23:02 PDT

Oct 10, 2024

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

DealCloud Data Connector Maintenance - US/EU

Completed - The scheduled maintenance has been completed.
Oct 6, 03:09 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:02 PDT

Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, during the maintenance window, users may experience delays of up to 48 hours in data synchronization between the DealCloud and Snowflake databases. The maintenance start will be announced via the status site.

RELEASE CONTENT
The update includes infrastructure improvements and defect fixes.

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Oct 1, 11:12 PDT

Oct 5, 2024

Intapp Open system unavailable

Resolved - This incident has been resolved.
Oct 5, 12:29 PDT

Identified - We are currently experiencing a system outage due to a Microsoft patch. Our teams are currently investigating.
Oct 5, 10:27 PDT

Intapp Integration Service (IIS) Release – US/CA/EU

Completed - The scheduled maintenance has been completed.
Oct 5, 10:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 PDT

Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the maintenance window.

Processes on Intapp Atom Cloud may face brief interruptions and may not complete successfully during this period.

RELEASE CONTENT
- Atom Cloud Infrastructure improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact Support@intapp.com.
Sep 20, 12:17 PDT

DealCloud 2409 HF3 - All Regions

Completed - The scheduled maintenance has been completed.
Oct 5, 09:33 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 PDT

Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 120 minute maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Sep 30, 12:42 PDT

Oct 4, 2024

Intapp Integration Service (IIS) Release – AP

Completed - The scheduled maintenance has been completed.
Oct 4, 06:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 05:02 PDT

DealCloud Data Connector Maintenance - US/AP Sandbox

Completed - The scheduled maintenance has been completed.
Oct 4, 02:51 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:03 PDT

Oct 3, 2024

Intapp Reporting Service 2410 - US/CA/AP - Sandbox

Completed - The scheduled maintenance has been completed.
Oct 3, 23:27 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:01 PDT

Scheduled - SERVICE IMPACT
The Intapp Reporting Service (IRS) will be unavailable, and users may be unable to login or interact with dashboards at anytime during the maintenance window. The impact can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
- Reporting service upgrade
- Infrastructure updates

ADDITIONAL INFORMATION
- IRS is the reporting service used by most Intapp cloud applications. It powers in-product analytics and interactive dashboards across Intapp applications.
- If you have any questions, please contact Support@intapp.com.
Sep 26, 17:54 PDT

Intapp Reporting Service 2410 - EU - Sandbox

Completed - The scheduled maintenance has been completed.
Oct 3, 12:12 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 12:03 PDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Watchlist data is not updated

Resolved - The issue has been resolved. All services are operating as normal.
Oct 1, 12:09 PDT

Update - We are continuing to work on a fix for this issue. Further updates will be posted as soon as more information is available.
Oct 1, 06:44 PDT

Update - We are continuing to work on a fix for this issue. Further updates will be posted as soon as more information is available.
Sep 27, 09:32 PDT

Update - We are continuing to work on a fix for this issue. Further updates will be posted as soon as more information is available.
Sep 27, 06:03 PDT

Update - As you may be aware, the watchlist data is currently experiencing an update delay. We are actively investigating the issue and working towards a resolution. We will provide updates as soon as more information becomes available.
Sep 27, 02:08 PDT

Identified - We have identified the issue and are working on a resolution.
Further updates will be posted shortly.
Sep 26, 12:20 PDT

Investigating - Watchlist data has not updated since September 25 at 10 AM UTC. We are investigating the issue.
Sep 26, 11:35 PDT