The Microsoft Azure network infrastructure in Europe issue has been resolved. Our team will continue to monitor to make sure that there is no further customer impact.
Posted Jul 30, 2024 - 18:00 PDT
Monitoring
Due to an ongoing issue with Microsoft Azure's network infrastructure in Europe (more information available at https://azure.status.microsoft/en-gb/status), we experienced network traffic issues on DealCloud. Our team has implemented a patch to reroute traffic, effectively reducing the impact and allowing our services to resume on all production environments.
We'll provide further updates as soon as they become available.
Posted Jul 30, 2024 - 13:00 PDT
Identified
The issue has been identified and a fix is being implemented.
The issue is caused by a Microsoft Azure services Network Infrastructure incident in Europe. For more details, please refer to the status page: https://azure.status.microsoft/en-gb/status.
Impact on DealCloud users: Users within the EU are currently unable to access the DealCloud sites.
Posted Jul 30, 2024 - 07:08 PDT
Update
We are continuing to investigate this issue.
Posted Jul 30, 2024 - 06:23 PDT
Update
The issue is caused by a Microsoft Azure services Network Infrastructure incident in Europe. For more details, please refer to the status page: https://azure.status.microsoft/en-gb/status.
Impact on DealCloud users: Users within the EU are currently unable to access the DealCloud sites.
Posted Jul 30, 2024 - 06:17 PDT
Update
We are continuing to investigate this issue.
Posted Jul 30, 2024 - 05:47 PDT
Update
We are continuing to investigate this issue.
Posted Jul 30, 2024 - 05:41 PDT
Investigating
We are currently experiencing a degradation of service relating to our DealCloud solution in the EU/US/AP/CA/AE regions. We are currently investigating the cause of the issue and will provide more information as it becomes available.
Posted Jul 30, 2024 - 05:40 PDT
This incident affected: EU (DealCloud EU1, DealCloud PS EU1, DealCloud Data Connector EU1), US (DealCloud US1, DealCloud US3, DealCloud US4, DealCloud US5, DealCloud PS US1, DealCloud Data Connector US1), AP (DealCloud AP1, DealCloud PS AP1), EU: Non-Production (DealCloud EU - Preview Sandbox, EU DealCloud - Sandbox, DealCloud PS EU - Preview Sandbox, DealCloud Data Connector EU1 - Sandbox), US: Non-Production (DealCloud US - Preview Sandbox, US DealCloud - Sandbox, DealCloud PS US - Preview Sandbox, DealCloud Data Connector US1 - Sandbox), AP: Non-Production (DealCloud AP - Preview Sandbox, DealCloud PS AP - Preview Sandbox), AE: Non-Production (DealCloud AE - Preview Sandbox), CA (DealCloud PS CA1), CA: Non-Production (DealCloud PS CA - Preview Sandbox), and AE (DealCloud AE1).