Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 06, 2024 - 01:01 PDT
Scheduled
SERVICE IMPACT A change to the Risk (Conflicts/Intake/Flow/Terms/External Forms) email notification service will take place during the 120 minute maintenance window. This will not impact access to any sandbox tenants and will happen in the background. After the change is applied, the email address that notifications are sent from will be modified.
MAINTENANCE DETAILS After the change is implemented, the email address that sends notifications to recipients will be different:
From this point forward, all notification types will be sent from the new email address:
- Generic Notifications - Conflicts Notifications - Replies to Conflicts Notifications (Conflicts Conversation Tracking; on by default) - Request Notifications - Replies to Request Notifications (Request Conversation Tracking; if enabled)
For a period of 3 months, replies to the (old) sender email address (e.g. replies to a Conflicts Report notification or Request notification) will be treated normally and retained in Report and Request Conversation tracking. After that backwards compatibility period, replies to the (old) sender email will NOT be ingested by the application for conversation tracking.
ACTION ITEMS - If the (old) legacy sending address is whitelisted for security purposes in your email infrastructure (Exchange, Google, et al) it should be updated with the new address
- Email notification templates should be audited and updated in case “From:” field values are customized or implemented in a non-standard way
- Un-tracked reply emails will only impact Requests and Conflict Report notifications that are greater than 90 days old or ongoing for more than 90 days - Active Requests and Conflicts Reports can be identified by the respective grid pages
ADDITIONAL INFORMATION - If you have any questions, please contact support@intapp.com.
Posted Mar 27, 2024 - 17:37 PDT
This scheduled maintenance affected: AP: Non-Production (Risk/Flow AP - Sandbox, Risk/Flow AP1 - Sandbox).