Resolved
The issue has been resolved. All services are operating as normal.
Posted Nov 26, 2025 - 08:34 PST
Update
Our team is continuing to work on the fix, and we appreciate your patience as we make progress. The issue affecting the US region has now been resolved.
Posted Nov 26, 2025 - 08:02 PST
Update
Our team is continuing to work on the fix, and we appreciate your patience as we make progress. The issue affecting the EU region has now been resolved.
Posted Nov 26, 2025 - 06:50 PST
Update
Our team is continuing to work on the fix, and we appreciate your patience as we move this forward.
Posted Nov 26, 2025 - 06:03 PST
Identified
Our team is currently working on the necessary remediation steps. While the process may take some time to complete, we’ll continue to share updates throughout the day to keep you informed.
Posted Nov 26, 2025 - 04:04 PST
Investigating
We are currently investigating an issue impacting a subset of customers across all regions, where some users are unable to obtain access tokens required for integration runs using the TIME-to-CDS-connector. The issue began around 12:00pm UTC on 25 November 2025.
Our engineering team has identified the root cause and is actively working to resolve the problem. We will provide updates as more information becomes available.
Posted Nov 26, 2025 - 03:45 PST
This incident affected: CA (DealCloud PS CA1, Risk/Flow CA1, Walls CA1, Flow CA1, Time CA1, Intapp Integration Service (IIS) CA1), EU (DealCloud PS EU1, Risk/Flow EU1, Walls EU1, Flow EU1, Time EU1, Collaboration EU1, Intapp Integration Service (IIS) EU1, Experience EU), AP (DealCloud PS AP1, Risk/Flow AP1, Walls AP1, Time AP1, Intapp Integration Service (IIS) AP1), and US (DealCloud PS US1, Risk/Flow US1, Walls US1, Flow US1, Time US1, Intapp Integration Service (IIS) US1, Experience US).