Intapp Reporting Service Degradation of Service [US Sandbox]
Monitoring - Intapp Reporting Service functionalities are fully operational. Our team will continue to monitor the system for any further issues.
May 15, 2024 - 07:53 PDT
Update - Update: We anticipate that the Intapp Reporting Service will be completely operational by tomorrow at 12 PM UTC.
May 14, 2024 - 12:14 PDT
Identified - As part of the migration from AWS to Azure, the Intapp Reporting Service will require additional time to finalize the restoration process and fully restore the service. We will keep you informed as soon as updates are available.
May 11, 2024 - 16:21 PDT

About This Site

Welcome to the Intapp Status Page, where we report the current status of our Intapp solutions. To see the status of a solution in a specific geographic region, expand any of the regional components. Below the list of regions, you’ll find notifications and information about upcoming maintenance events. For information about previous maintenance or incidents, use the History tab.

EU Operational
DealCloud EU1 Operational
DealCloud PS EU1 Operational
DealCloud Data Connector EU1 Operational
Risk/Flow EU Operational
Risk/Flow EU1 Operational
Walls EU1 Operational
Flow EU Operational
Flow EU1 Operational
Time EU Operational
Time EU1 Operational
Billstream EU1 Operational
Pricing EU Operational
Collaboration EU1 Operational
Intapp Integration Service (IIS) EU Operational
Intapp Integration Service (IIS) EU1 Operational
Experience EU Operational
Relationships EU Operational
US Operational
DealCloud US1 Operational
DealCloud US3 Operational
DealCloud US4 Operational
DealCloud US5 Operational
DealCloud PS US1 Operational
DealCloud Data Connector US1 Operational
Risk/Flow US Operational
Risk/Flow US1 Operational
Walls US1 Operational
Flow US Operational
Flow US1 Operational
Time US Operational
Time US1 Operational
Billstream US1 Operational
Pricing US Operational
Collaboration US1 Operational
Intapp Integration Service (IIS) US Operational
Intapp Integration Service (IIS) US1 Operational
Experience US Operational
Relationships US Operational
AP Operational
DealCloud AP1 Operational
DealCloud PS AP1 Operational
Risk/Flow AP Operational
Risk/Flow AP1 Operational
Time AP Operational
Time AP1 Operational
Pricing AP Operational
Collaboration AP1 Operational
Intapp Integration Service (IIS) AP Operational
Intapp Integration Service (IIS) AP1 Operational
Relationships AP Operational
CA Operational
DealCloud PS CA1 Operational
Risk/Flow CA Operational
Risk/Flow CA1 Operational
Walls CA1 Operational
Flow CA Operational
Flow CA1 Operational
Time CA Operational
Time CA1 Operational
Intapp Integration Service (IIS) CA Operational
Intapp Integration Service (IIS) CA1 Operational
AE Operational
DealCloud AE1 Operational
EU: Non-Production Operational
DealCloud EU - Preview Sandbox Operational
EU DealCloud - Sandbox Operational
DealCloud PS EU - Preview Sandbox Operational
DealCloud Data Connector EU1 - Sandbox Operational
Risk/Flow EU - Sandbox Operational
Risk/Flow EU1 - Sandbox Operational
Walls EU1 - Sandbox Operational
Flow EU1 - Sandbox Operational
Flow EU - Sandbox Operational
Time EU - Sandbox Operational
Time EU1 - Sandbox Operational
Experience EU - Sandbox Operational
Collaboration EU1 - Preview Sandbox Operational
Billstream EU1 - Sandbox Operational
US: Non-Production Under Maintenance
DealCloud US - Preview Sandbox Under Maintenance
US DealCloud - Sandbox Operational
DealCloud PS US - Preview Sandbox Under Maintenance
DealCloud Data Connector US1 - Sandbox Operational
Risk/Flow US - Sandbox Operational
Risk/Flow US1 - Sandbox Operational
Walls US1 - Sandbox Operational
Flow US - Sandbox Operational
Flow US1 - Sandbox Operational
Time US - Sandbox Operational
Time US1 - Sandbox Operational
Experience US - Sandbox Operational
Billstream US1 - Sandbox Operational
AP: Non-Production Operational
DealCloud AP - Preview Sandbox Operational
DealCloud PS AP - Preview Sandbox Operational
Risk/Flow AP - Sandbox Operational
Risk/Flow AP1 - Sandbox Operational
Time AP - Sandbox Operational
Time AP1 - Sandbox Operational
CA: Non-Production Operational
DealCloud PS CA - Preview Sandbox Operational
Risk/Flow CA - Sandbox Operational
Risk/Flow CA1 - Sandbox Operational
Walls CA1 - Sandbox Operational
Flow CA - Sandbox Operational
Flow CA1 - Sandbox Operational
Time CA - Sandbox Operational
Time CA1 - Sandbox Operational
AE: Non-Production Operational
DealCloud AE - Preview Sandbox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DealCloud 2405 HF1 - All Regions May 25, 2024 08:00-10:00 PDT
SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 120 minute maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Posted on May 21, 2024 - 13:24 PDT
Azure Migration - US Production May 25, 2024 08:00-16:00 PDT
Intapp cloud solutions in the US region that are still in AWS (Risk, Flow, Time, IIS, Tech Foundation Services) will be migrating to Azure according to the following schedule:

- Sandbox migration: May 11, 2024 | 8:00 a.m. PDT
- Production migration: May 25, 2024 | 8:00 a.m. PDT

SERVICE IMPACT
There will be a downtime for all Intapp services running in both AWS and Azure during the migration that can occur any time after the migration start is announced via the status site. The list of services impacted by this maintenance includes: DealCloud for Legal (formerly OnePlace), Risk, Flow, Time, IIS, Tech Foundation Services.

Please note that DealCloud for Legal clients are already running on the Azure platform but will experience downtime in order for the migration of other services to occur.

Do not perform any import/export actions or make any changes during the migration window, which is estimated to be up to 8 hours. Please communicate this information to all users.

We will send In Progress and Completion notifications consistent with regular maintenance windows.

MAINTENANCE DETAILS
We will be migrating solutions from AWS to Azure. For additional information, please visit the the Intapp Client Community.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on May 03, 2024 - 12:55 PDT
DealCloud Infrastructure Maintenance - AP/AE May 31, 2024 05:00-09:00 PDT
SERVICE IMPACT 
There may be several periods where the service will be unavailable during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Server and database updates

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on May 10, 2024 - 10:30 PDT
DealCloud Infrastructure Maintenance - US/CA/EU Jun 1, 2024 08:00-12:00 PDT
SERVICE IMPACT 
There may be several periods where the service will be unavailable during the 4 hour maintenance window. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

Please communicate this information to all users.

MAINTENANCE DETAILS
- Server and database updates

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
Posted on May 10, 2024 - 10:35 PDT
Past Incidents
May 21, 2024

No incidents reported today.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024
DealCloud 2405 Release - All Regions - PROD
Completed - The scheduled maintenance has been completed.
May 18, 10:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:05 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the four-hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
The 2405 release comprises over 120 new features and enhancements. This includes a LinkedIn integration through the DealCloud browser extension that enhances networking and prospecting workflows, an automation to capture Teams meeting transcripts that fuels AI summarization and meeting insights, and instant access to relevant DealCloud data in Microsoft Teams through the Intapp Collaboration integration.

To learn more about the content of this release, please review the New Features Guide on the Support Portal or DealCloud University.
DealCloud New Features Guide
DealCloud Legal New Features Guide

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
Apr 23, 08:56 PDT
Experience Release 2024.2.1 – US/EU
Completed - The scheduled maintenance has been completed.
May 18, 10:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:05 PDT
Scheduled - SERVICE IMPACT
Please communicate to your users that there will be a downtime at some point during the maintenance window. The service will be unavailable for up to 60 minutes and this can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes until the maintenance is completed.

RELEASE CONTENT
For more information on the content of this release, please review the release notes on the Support Portal.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
May 3, 13:37 PDT
Pricing Maintenance - US
Completed - The scheduled maintenance has been completed.
May 18, 09:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:05 PDT
Scheduled - SERVICE IMPACT
There will be downtime associated with this maintenance. Do not perform any large data imports or changes until the maintenance is completed. The service disconnection can occur any time after the maintenance start is announced via the status site.

RELEASE CONTENT
- Infrastructure improvements to support Azure migration in the US region

ADDITIONAL INFORMATION
- If you have any questions, please contact Support@intapp.com.
May 13, 15:11 PDT
Relationships Maintenance – US, EU
Completed - The scheduled maintenance has been completed.
May 18, 08:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:05 PDT
Scheduled - SERVICE IMPACT
Please communicate to your users that there will be a downtime at some point during the maintenance window. The service will be unavailable for up to 90 minutes and this can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes until the maintenance is completed.

RELEASE DETAILS
For more information on the enhancements and a list of defect fixes, please review the release notes on the Support Portal at the link below.
Relationships Release Notes

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
May 6, 13:32 PDT
May 17, 2024
Intapp DealCloud Data Connector Degradation of Service US Prod and Sandbox
Resolved - This incident has been resolved.
May 17, 16:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 15:38 PDT
Investigating - We have identified a potential issue and are monitoring an underlying provider issue.
Further updates will be posted shortly.
May 17, 08:56 PDT
Collaboration Maintenance - AP
Completed - The scheduled maintenance has been completed.
May 17, 05:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:30 PDT
Scheduled - SERVICE IMPACT
There will be a brief downtime associated with this release. The maintenance start will be announced via the status site.

RELEASE CONTENT
- Infrastructure maintenance

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
May 14, 07:56 PDT
DealCloud 2405 RC2 - US/CA/AP - Preview Sandbox
Completed - The scheduled maintenance has been completed.
May 17, 05:32 PDT
Update - There is an unforeseen delay in the completion of the scheduled maintenance. The maintenance process will now require an additional 2 hours to complete.
May 17, 03:14 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:00 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 4 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
May 9, 11:53 PDT
May 16, 2024
DealCloud 2405 RC2 - EU/AE - Preview Sandbox
Completed - The scheduled maintenance has been completed.
May 16, 12:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 11:05 PDT
Scheduled - SERVICE IMPACT
There will be a downtime during the maintenance window that can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes during the 4 hour maintenance window. Please communicate this information to all users.

RELEASE CONTENT
- The update includes defect fixes and minor improvements

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com or support@dealcloud.com.
May 9, 11:48 PDT
Collaboration 2405 Release
Completed - The scheduled maintenance has been completed.
May 16, 03:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 02:05 PDT
Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, some work may be queued temporarily during the maintenance window. The maintenance start will be announced via the status site.

RELEASE CONTENT
We will be updating the production environment with the 2405 release of Intapp Collaboration.

To learn more about the content of this release, please review the New Features Guide on the Support Portal at the link below.
Intapp Collaboration New Features Guides

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
Apr 25, 10:28 PDT
May 15, 2024

Unresolved incident: Intapp Reporting Service Degradation of Service [US Sandbox].

May 14, 2024
May 13, 2024

No incidents reported.

May 12, 2024
Intapp Intake\Conflicts SSRS Reports Degradation of Service [US -Sandbox]
Resolved - The issue has been resolved. All services are operating as normal.
May 12, 13:50 PDT
Identified - As part of the migration from AWS to Azure, the Intapp Intake\Conflicts SSRS Reports will need an additional 3 hours complete. All other application functionalities are currently operating as normal.
May 11, 16:12 PDT
May 11, 2024
Azure Migration - US Sandbox
Completed - The scheduled maintenance has been completed.
May 11, 16:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 PDT
Scheduled - Intapp cloud solutions in the US region that are still in AWS (Risk, Flow, Time, IIS, Tech Foundation Services) will be migrating to Azure according to the following schedule:

- Sandbox migration: May 11, 2024 | 8:00 a.m. PDT
- Production migration: May 25, 2024 | 8:00 a.m. PDT

SERVICE IMPACT
There will be a downtime for all Intapp services running in both AWS and Azure during the migration that can occur any time after the migration start is announced via the status site. The list of services impacted by this maintenance includes: DealCloud for Legal (formerly OnePlace), Risk, Flow, Time, IIS, Tech Foundation Services.

Please note that DealCloud for Legal clients are already running on the Azure platform but will experience downtime in order for the migration of other services to occur.

Do not perform any import/export actions or make any changes during the migration window, which is estimated to be up to 8 hours. Please communicate this information to all users.

We will send In Progress and Completion notifications consistent with regular maintenance windows.

MAINTENANCE DETAILS
We will be migrating solutions from AWS to Azure. For additional information, please visit the the Intapp Client Community.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
May 3, 12:50 PDT
DealCloud Data Connector 2405 - US
Completed - The scheduled maintenance has been completed.
May 11, 13:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:01 PDT
Scheduled - SERVICE IMPACT
There will be no downtime associated with this release. However, during the maintenance window, users may experience delays of up to several hours in data synchronization between the DealCloud and Snowflake databases. The maintenance start will be announced via the status site.

RELEASE CONTENT
The release includes infrastructure improvements and defect fixes.

ADDITIONAL INFORMATION
If you have any questions, please contact support@intapp.com.
May 2, 18:02 PDT
Intapp Dealclud Degradation of Service [US]
Resolved - There was a brief service degradation experienced in the Intapp DealCloud application in the US region. All services have now returned to normal operation.
May 11, 10:00 PDT
May 10, 2024
Intapp OnePlace Sandbox Service Outage AP
Resolved - This incident has been resolved.
May 10, 05:59 PDT
Investigating - We are currently experiencing a service outage relating to our OnePlace Sandbox solution in the AP region. We are currently investigating the cause of the ssue and will provide more information as it becomes available.
May 10, 05:59 PDT
Experience Release 2024.2.1 - US - Sandbox
Completed - The scheduled maintenance has been completed.
May 10, 00:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 23:00 PDT
Scheduled - SERVICE IMPACT
Please communicate to your users that there will be a downtime at some point during the maintenance window. The service will be unavailable for up to 60 minutes and this can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes until the maintenance is completed.

RELEASE CONTENT
For more information on the content of this release, please review the release notes on the Support Portal.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
May 3, 10:47 PDT
May 9, 2024
Experience Release 2024.2.1 - EU - Sandbox
Completed - The scheduled maintenance has been completed.
May 9, 11:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 11:01 PDT
Scheduled - SERVICE IMPACT
Please communicate to your users that there will be a downtime at some point during the maintenance window. The service will be unavailable for up to 60 minutes and this can occur any time after the maintenance start is announced via the status site. Do not perform any large data imports or changes until the maintenance is completed.

RELEASE CONTENT
For more information on the content of this release, please review the release notes on the Support Portal.

ADDITIONAL INFORMATION
- If you have any questions, please contact support@intapp.com.
May 3, 10:45 PDT
May 8, 2024

No incidents reported.

May 7, 2024
Intapp Risk/Flow Partial Service Outage US
Resolved - This incident has been resolved.
May 7, 15:02 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 13:28 PDT
Investigating - We are currently experiencing a partial outage relating to our Risk/Flow solution in the US region. We are currently investigating the cause of the issue and will provide more information as it becomes available.
May 7, 13:21 PDT
← Incident History Powered by Atlassian Statuspage