Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 29, 2021 - 00:00 PDT
SERVICE IMPACT - Customer action required: Please communicate to your users that some or all users will be unable to use the service for up to 20 minutes. Do not execute bulk data upload during the maintenance. We encourage you to review the following enhancements/defect fixes. - Usage impact: The release/maintenance will incur downtime. Some or all users will be unable to use the service for up to 20 minutes. The service unavailability can occur anytime after the maintenance start is announced via the status site.
NEW FEATURES/ENHANCEMENTS: - The related work panel has been enhanced to support parent child relationships so that higher and lower level cases can be easily associated. - The work ID will be auto-generated for any record that does not have a pre-defined work ID when the user imports an excel file. - The Search Filters panel has been improved for a better user experience. The enhancements include the ability to save views with a dynamic past 30, 90, or 180 day timeframe. The view action navigation has also been consolidated, and a new save button has been added to guide the user experience. - The CDS initial load for each entity type can be completed independently via the API.
DEFECT FIXES: - Files created via the API while in incognito mode were severed without authorization.